Beyond Serendipity: From Exposing the Unknown to Fostering Engagement through Peer Recommendation
For recommender systems research, this work addresses the problem of moving beyond serendipitous exposure to foster genuine user engagement, though it is an incremental step with a small-scale study.
The paper proposes Peer Recommendation, a framework where a user and an AI agent with distinct preferences mutually recommend songs via chat, and finds that a Close Peer significantly increases interest expansion and perceived value over a baseline, with medium-to-large effect sizes.
Serendipity-oriented recommender systems expose users to unfamiliar items to counter filter bubbles, yet mere exposure does not ensure that users will understand or appreciate the content they encounter. We propose Peer Recommendation, a framework in which a user and an AI agent (Peer) with distinct preferences collaboratively explore unfamiliar content. Unlike conventional conversational recommender systems where the user is a passive recipient, our framework positions the user as both a recommender and a recipient: the user and the Peer mutually recommend songs to each other through chat-based dialogue, collaboratively building a shared playlist. In an exploratory within-subjects experiment (N=14), we compared three conditions: (1) a Close Peer, (2) a Distant Peer, and (3) a baseline agent without an explicit preference profile. The Close Peer significantly increased users' interest expansion and perceived value of the activity compared to the baseline, with medium-to-large effect sizes. The Distant Peer showed no significant difference at the aggregate level; however, qualitative analysis revealed varied responses, with some participants strongly preferring the Distant Peer. These findings suggest that the "otherness" of a recommendation partner is essential for moving beyond mere exposure toward genuine engagement, and that the appropriate degree of preference distance may vary and need to be adapted to individual users.