Translating Ethical Frameworks Into User-Centred Anti-Social Behaviour Interventions
For policymakers and designers in the UK, this provides a user-centred digital approach to ASB intervention, though it is incremental as it applies known methods (QR codes, web courses) to a new domain.
This work frames Anti-Social Behaviour (ASB) intervention as a human-computer interaction problem by embedding an ethical framework into two digital designs: QR-based public reporting interfaces and a web-based ASB awareness course. Results positively evaluated the framework and QR interfaces, suggesting potential to balance existing punitive approaches.
In 2025 one million Anti-Social Behaviour (ASB) cases were recorded in England & Wales, impacting community cohesion. Statutory guidance presents punitive interventions that lack technological input and does not often root ethical frameworks within government system design. This work takes a novel approach in framing ASB intervention as a human-computer interaction problem by embedding an ethical framework into two digital designs, aiming to increase public responsibility and prevent ASB. The first design is extracted from UK public opinion research, the ethical themes include punitive proportionality, personalisation, and responsibility. The second are digital interventions that present a set of QR-based public reporting interfaces and a web-based ASB awareness course that precedes punitive escalation. Our methodology involves structured interviews and online surveys. Results positively evaluated the framework and QR interfaces. Such outcomes could inform the expansion of technological intervention utilisation that does not replace existing punitive approaches, but balances them.