Auditing LLM-Governed Social Robots with Culture-Specific Moral Gradients
For developers and regulators of LLM-governed social robots, this work reveals persistent, culturally asymmetric moral calibration failures that require pre-deployment audits.
LLM-governed social robots make culturally biased prioritization decisions, with audits showing Western-language decisions are calibrated nearly twice as strongly as Chinese and Japanese ones, and prompting alone cannot reliably fix these gaps. The study introduces a gradient-based audit framework testing 57,600 decisions across four LLMs and four country-language pairs.
LLM-governed social robots increasingly decide who receives real-world assistance first. As prioritization norms vary across cultures by age, status, and group size, failure to calibrate pluralistically can scale into unequal access. Yet LLM moral audits remain English-centered, rarely test embodied contexts, leaving pluralistic calibration as an urgent diagnostic gap amid intensifying LLM-robot deployment. We introduce a gradient-based audit framework for multilingual evaluation of LLM moral trade-off behavior against cultural preference gradients. Grounded in nine cross-domain social robotics reviews (>8,000 papers), we derive symmetry-controlled scenarios across care, education, and services, translating the Moral Machine Experiment's "whom to spare" into "whom to assist first" dilemmas with preserved identity trade-offs (many vs. few; young vs. old; higher vs. lower status). We audit four LLMs across four country-language pairs in four prompting regimes (57,600 decisions), benchmarked against country-specific MME preference gradients. Ordinal concordance tests whether models differentiate cultural contexts; a governance typology maps vulnerabilities in gradient differentiation, directional tendency, and deliberation. We find persistent, culturally asymmetric gradient tracking failures that prompting alone cannot reliably correct: quality calibration is nearly twice as strong for Western-language decisions as for Chinese and Japanese; high determinism in majority-first trade-offs often erases cross-cultural gradients; partial sensitivity to age- and status-based norms risks sidelining minorities. Prompting effects are uneven; only contrastive exemplars yield consistent gains, while reasoning-only prompts can worsen tracking. Our results motivate multilingual, pluralistic audits as an LLM-robot pre-deployment gate and suggest model factors are a more robust lever than prompting alone.