Reinhard Willfort

Sebastian Lubos, Alexander Felfernig, Damian Garber et al.

Configuration is a key technology for tailoring complex software systems, services, and products. A successful application of configurators not only depends on technical correctness, performance, and domain modeling but also on their usability. While general usability heuristics are widely used, configurator-specific criteria and tool support for systematic user interface (UI) analysis are limited. This paper explores the use of multimodal large language models (MLLMs) for scalable and semi-automated usability analysis of configurator UIs. We synthesize 18 configurator-specific usability criteria from the literature and apply these criteria in an MLLM-based analysis of 16 real-world configurators. Each criterion is assessed individually to generate severity ratings for usability issues and actionable improvement suggestions. A review of the results confirms that MLLMs can reliably identify configurator-specific usability issues and provide domain-aware improvement recommendations. Although human validation remains necessary, this approach has the potential to significantly reduce the required effort to analyze configurator usability.

Sebastian Lubos, Alexander Felfernig, Thi Ngoc Trang Tran et al.

In contrast to single-user recommender systems, group recommender systems are designed to generate and explain recommendations for groups. This group-oriented setting introduces additional complexities, as several factors - absent in individual contexts - must be addressed. These include understanding group dynamics (e.g., social dependencies within the group), defining effective decision-making processes, ensuring that recommendations are suitable for all group members, and providing group-level explanations as well as explanations for individual users. In this paper, we analyze in which way large language models (LLMs) can support these aspects and help to increase the overall decision support quality and applicability of group recommender systems.