Rogerio Rossi

Rogerio Rossi, Kechi Hirama, Eduardo Ferreira Franco

The paradigm of Big Data has been established as a solid field of studies in many areas such as healthcare, science, transport, education, government services, among others. Despite widely discussed, there is no agreed definition about the paradigm although there are many concepts proposed by the academy and industry. This work aims to provide an analytical view of the studies conducted and published regarding the Big Data paradigm. The approach used is the systematic map of the literature, combining bibliometric analysis and content analysis to depict the panorama of research works, identifying patterns, trends, and gaps. The results indicate that there is still a long way to go, both in research and in concepts, such as building and defining adequate infrastructures and standards, to meet future challenges and for the paradigm to become effective and bring the expected benefits.

Rogerio Rossi, Kechi Hirama

Software technology has high impact on the global economy as in many sectors of contemporary society. As a product enabling the most varied daily activities, the software product has to be produced reflecting high quality. Software quality is dependent on its development that is based in a large set of software development processes. However, the implementation and continuous improvement of software process aimed at software product should be carefully institutionalized by software development organizations such as software factories, testing factories, V&V organizations, among others. The institutionalization of programs such as a Software Process Improvement Program, or SPI Program, require a strategic planning, which is addressed in this article from the perspective of specific models and frameworks, as well as reflections based on software process engineering models and standards. In addition, a set of strategic drivers is proposed to assist the implementation of a Strategic Plan for a SPI Program which can be considered by the organizations before starting this kind of Program.

Nagib Sabbag Filho, Rogerio Rossi

A set of steps for implementing a chatbot, to support decision-making activities in the software incident management process is proposed and discussed in this article. Each step is presented independently of the platform used for the construction of chatbots and are detailed with their respective activities. The proposed steps can be carried out in a continuous and adaptable way, favoring the constant training of a chatbot and allowing the increasingly cohesive interpretatin of the intentions of the specialists who work in the Software Incident Management Process. The software incident resolution process accordingly to the ITIL framework, is considered for the experiment. The results of the work present the steps for the chatbot construction, the solution based on DialogFlow platform and some conclusions based on the experiment.

Rogerio Rossi, Pollyana Notagiarcomo

The digital educational solutions are increasingly used demanding high quality functionalities. In this sense, standards and models are made available by governments, associations, and researchers being most used in quality control and assessment sessions. The eQETIC model was built according to the approach of continuous process improvement favoring the quality management for development and maintenance of digital educational solutions. This article presents two expert systems to support the implementation of eQETIC model and demonstrates that such systems are able to support users during the model implementation. Developed according to two types of shells (SINTA/UFC and e2gLite/eXpertise2go), the systems were used by a professional who develops these type of solutions and showed positive results regarding the support offered by them in implementing the rules proposed by eQETIC model.

Rogerio Rossi, Pollyana Notargiacomo Mustaro

Digital solutions have substantially contributed to the growth and dissemination of education. The distance education modality has been presented as an opportunity for worldwide students in many types of courses. However, projects of digital educational platforms require different expertise including knowledge areas such as pedagogy, psychology, computing, and digital technologies associated with education that allow the correct development and application of these solutions. To support the evolution of such solutions with satisfactory quality indicators, this research presents a model focused on quality of online educational solutions grounded in an approach aimed to continuous process improvement. The model considers of three maturity levels and six common entities that address the specific practices for planning and developing digital educational solutions, targeting quality standards that satisfy their users, such as students, teachers, tutors, and other people involved in development and use of these kinds of educational solutions.

Rogerio Rossi, Kechi Hirama

Big data management is a reality for an increasing number of organizations in many areas and represents a set of challenges involving big data modeling, storage and retrieval, analysis and visualization. However, technological resources, people and processes are crucial to facilitate the management of big data in any kind of organization, allowing information and knowledge from a large volume of data to support decision-making. Big data management can be supported by these three dimensions: technology, people and processes. Hence, this article discusses these dimensions: the technological dimension that is related to storage, analytics and visualization of big data; the human aspects of big data; and, in addition, the process management dimension that involves in a technological and business approach the aspects of big data management.

Rogerio Rossi, Kechi Hirama

Analytics corresponds to a relevant and challenging phase of Big Data. The generation of knowledge from extensive data sets (petabyte era) of varying types, occurring at a speed able to serve decision makers, is practiced using multiple areas of knowledge, such as computing, statistics, data mining, among others. In the Big Data domain, Analytics is also considered as a process capable of adding value to the organizations. Besides the demonstration of value, Analytics should also consider operational tools and models to support decision making. To adding value, Analytics is also presented as part of some Big Data value chains, such the Information Value Chain presented by NIST among others, which are detailed in this article. As well, some maturity models are presented, since they represent important structures to favor continuous implementation of Analytics for Big Data, using specific technologies, techniques and methods. Hence, through an in-depth research, using specific literature references and use cases, we seeks to outline an approach to determine the Analytical Engineering for Big Data Analytics considering four pillars: Data, Models, Tools and People; and three process groups: Acquisition, Retention and Revision; in order to make feasible and to define an organization, possibly designated as an Analytics Organization, responsible for generating knowledge from the data in the field of Big Data Analytics.