eQETIC: A Maturity Model for Online Education
This work addresses the need for structured quality standards in online education development, but it is incremental as it builds on existing maturity model concepts.
The researchers tackled the challenge of ensuring quality in online educational platforms by developing eQETIC, a maturity model with three levels and six entities to guide continuous improvement, aiming to satisfy users like students and teachers.
Digital solutions have substantially contributed to the growth and dissemination of education. The distance education modality has been presented as an opportunity for worldwide students in many types of courses. However, projects of digital educational platforms require different expertise including knowledge areas such as pedagogy, psychology, computing, and digital technologies associated with education that allow the correct development and application of these solutions. To support the evolution of such solutions with satisfactory quality indicators, this research presents a model focused on quality of online educational solutions grounded in an approach aimed to continuous process improvement. The model considers of three maturity levels and six common entities that address the specific practices for planning and developing digital educational solutions, targeting quality standards that satisfy their users, such as students, teachers, tutors, and other people involved in development and use of these kinds of educational solutions.