Xiaoying Song

Xiaoying Song, Sharon Lisseth Perez, Xinchen Yu et al.

Hate speech (HS) erodes the inclusiveness of online users and propagates negativity and division. Counterspeech has been recognized as a way to mitigate the harmful consequences. While some research has investigated the impact of user-generated counterspeech on social media platforms, few have examined and modeled haters' reactions toward counterspeech, despite the immediate alteration of haters' attitudes being an important aspect of counterspeech. This study fills the gap by analyzing the impact of counterspeech from the hater's perspective, focusing on whether the counterspeech leads the hater to reenter the conversation and if the reentry is hateful. We compile the Reddit Echoes of Hate dataset (ReEco), which consists of triple-turn conversations featuring haters' reactions, to assess the impact of counterspeech. To predict haters' behaviors, we employ two strategies: a two-stage reaction predictor and a three-way classifier. The linguistic analysis sheds insights on the language of counterspeech to hate eliciting different haters' reactions. Experimental results demonstrate that the 3-way classification model outperforms the two-stage reaction predictor, which first predicts reentry and then determines the reentry type. We conclude the study with an assessment showing the most common errors identified by the best-performing model.

Xiaoying Song, Sujana Mamidisetty, Eduardo Blanco et al.

Counterspeech is a targeted response to counteract and challenge abusive or hateful content. It effectively curbs the spread of hatred and fosters constructive online communication. Previous studies have proposed different strategies for automatically generated counterspeech. Evaluations, however, focus on relevance, surface form, and other shallow linguistic characteristics. This paper investigates the human likeness of AI-generated counterspeech, a critical factor influencing effectiveness. We implement and evaluate several LLM-based generation strategies, and discover that AI-generated and human-written counterspeech can be easily distinguished by both simple classifiers and humans. Further, we reveal differences in linguistic characteristics, politeness, and specificity. The dataset used in this study is publicly available for further research.

Xiaoying Song, Anirban Saha Anik, Eduardo Blanco et al.

In response to the urgent need for effective communication with crisis-affected populations, automated responses driven by language models have been proposed to assist in crisis communications. A critical yet often overlooked factor is the consistency of response style, which could affect the trust of affected individuals in responders. Despite its importance, few studies have explored methods for maintaining stylistic consistency across generated responses. To address this gap, we propose a novel metric for evaluating style consistency and introduce a fusion-based generation approach grounded in this metric. Our method employs a two-stage process: it first assesses the style of candidate responses and then optimizes and integrates them at the instance level through a fusion process. This enables the generation of high-quality responses while significantly reducing stylistic variation between instances. Experimental results across multiple datasets demonstrate that our approach consistently outperforms baselines in both response quality and stylistic uniformity.

Qitao Tan, Xiaoying Song, Jin Lu et al.

Quantization is an effective technique to reduce the deployment cost of large language models (LLMs), and post-training quantization (PTQ) has been widely studied due to its efficiency. However, existing PTQ methods are limited by their inability to fine-tune model parameters and often suffer significant accuracy loss in low-bit scenarios. Quantization-aware training (QAT) provides a more principled solution, but its reliance on backpropagation incurs prohibitive memory costs, limiting its practicality for LLM deployment. To address these challenges, we propose ZeroQAT, a zeroth-order optimization-based QAT framework that supports both weight and activation quantization. ZeroQAT leverages forward-only gradient estimation to eliminate backpropagation, substantially reducing computational and memory overhead while retaining the benefits of end-to-end optimization. We further introduce a lightweight variant of ZeroQAT for quantized fine-tuning, which freezes and pre-quantizes most parameters to further cut memory usage. Experiments show that ZeroQAT consistently outperforms representative PTQ and QAT baselines while requiring significantly less memory. For example, ZeroQAT enables fine-tuning of a 13B model at extremely low bit-widths (e.g., 2-4 bits) on a single 8GB GPU, and even allows fine-tuning a 6.7B model on a OnePlus 12 smartphone, demonstrating its practicality for end-to-end QAT on resource-limited edge devices.