Echoes of Discord: Forecasting Hater Reactions to Counterspeech
This addresses the need to understand and mitigate hate speech impacts for online platform moderators and researchers, though it is incremental as it builds on existing counterspeech analysis.
The study tackled the problem of predicting haters' reactions to counterspeech on social media, finding that a three-way classifier outperformed a two-stage predictor in modeling whether haters reenter conversations and if their reentry is hateful.
Hate speech (HS) erodes the inclusiveness of online users and propagates negativity and division. Counterspeech has been recognized as a way to mitigate the harmful consequences. While some research has investigated the impact of user-generated counterspeech on social media platforms, few have examined and modeled haters' reactions toward counterspeech, despite the immediate alteration of haters' attitudes being an important aspect of counterspeech. This study fills the gap by analyzing the impact of counterspeech from the hater's perspective, focusing on whether the counterspeech leads the hater to reenter the conversation and if the reentry is hateful. We compile the Reddit Echoes of Hate dataset (ReEco), which consists of triple-turn conversations featuring haters' reactions, to assess the impact of counterspeech. To predict haters' behaviors, we employ two strategies: a two-stage reaction predictor and a three-way classifier. The linguistic analysis sheds insights on the language of counterspeech to hate eliciting different haters' reactions. Experimental results demonstrate that the 3-way classification model outperforms the two-stage reaction predictor, which first predicts reentry and then determines the reentry type. We conclude the study with an assessment showing the most common errors identified by the best-performing model.