Hyundong Cho

Hyundong Cho, Thamme Gowda, Yuyang Huang et al. · microsoft-research

Following the rapid progress in natural language processing (NLP) models, language models are applied to increasingly more complex interactive tasks such as negotiations and conversation moderations. Having human evaluators directly interact with these NLP models is essential for adequately evaluating the performance on such interactive tasks. We develop BotEval, an easily customizable, open-source, evaluation toolkit that focuses on enabling human-bot interactions as part of the evaluation process, as opposed to human evaluators making judgements for a static input. BotEval balances flexibility for customization and user-friendliness by providing templates for common use cases that span various degrees of complexity and built-in compatibility with popular crowdsourcing platforms. We showcase the numerous useful features of BotEval through a study that evaluates the performance of various chatbots on their effectiveness for conversational moderation and discuss how BotEval differs from other annotation tools.

Pei Zhou, Hyundong Cho, Pegah Jandaghi et al. · allen-ai

Human communication relies on common ground (CG), the mutual knowledge and beliefs shared by participants, to produce coherent and interesting conversations. In this paper, we demonstrate that current response generation (RG) models produce generic and dull responses in dialogues because they act reflexively, failing to explicitly model CG, both due to the lack of CG in training data and the standard RG training procedure. We introduce Reflect, a dataset that annotates dialogues with explicit CG (materialized as inferences approximating shared knowledge and beliefs) and solicits 9k diverse human-generated responses each following one common ground. Using Reflect, we showcase the limitations of current dialogue data and RG models: less than half of the responses in current data are rated as high quality (sensible, specific, and interesting) and models trained using this data have even lower quality, while most Reflect responses are judged high quality. Next, we analyze whether CG can help models produce better-quality responses by using Reflect CG to guide RG models. Surprisingly, we find that simply prompting GPT3 to "think" about CG generates 30% more quality responses, showing promising benefits to integrating CG into the RG process.

Hyundong Cho, Nicolaas Jedema, Leonardo F. R. Ribeiro et al. · amazon-science

Current instruction-tuned language models are exclusively trained with textual preference data and thus are often not aligned with the unique requirements of other modalities, such as speech. To better align language models with the speech domain, we explore (i) prompting strategies grounded in radio-industry best practices and (ii) preference learning using a novel speech-based preference data of 20K samples, generated with a wide spectrum of prompts that induce varying dimensions of speech-suitability and labeled by annotators who listen to response pairs. Both human and automatic evaluation show that both prompting and preference learning increase the speech-suitability of popular instruction-tuned LLMs. Interestingly, we find that prompting and preference learning can be additive; combining them achieves the best win rates in head-to-head comparison, resulting in responses that are preferred or tied to the base model in 76.2% of comparisons on average. Lastly, we share lexical, syntactical, and qualitative analyses to showcase how each method contributes to improving the speech-suitability of generated responses.

Hyundong Cho, Shuai Liu, Taiwei Shi et al.

Conversational moderation of online communities is crucial to maintaining civility for a constructive environment, but it is challenging to scale and harmful to moderators. The inclusion of sophisticated natural language generation modules as a force multiplier to aid human moderators is a tantalizing prospect, but adequate evaluation approaches have so far been elusive. In this paper, we establish a systematic definition of conversational moderation effectiveness grounded on moderation literature and establish design criteria for conducting realistic yet safe evaluation. We then propose a comprehensive evaluation framework to assess models' moderation capabilities independently of human intervention. With our framework, we conduct the first known study of language models as conversational moderators, finding that appropriately prompted models that incorporate insights from social science can provide specific and fair feedback on toxic behavior but struggle to influence users to increase their levels of respect and cooperation.

Hyundong Cho, Spencer Lin, Tejas Srinivasan et al.

Nonverbal communication (NVC) plays an integral role in human language, but studying NVC in general is challenging because of its broad scope and high variance in interpretation among individuals and cultures. However, mime -- the theatrical technique of suggesting intent using only gesture, expression, and movement -- is a subset of NVC that consists of explicit and embodied actions with much lower human interpretation variance. We argue that a solid understanding of mimed actions is a crucial prerequisite for vision-language models capable of interpreting and commanding more subtle aspects of NVC. Hence, we propose Mime Identification Multimodal Evaluation (MIME), a novel video-based question answering benchmark comprising of 86 mimed actions. Constructed with motion capture data, MIME consists of variations of each action with perturbations applied to the character, background, and viewpoint for evaluating recognition robustness. We find that both open-weight and API-based vision-language models perform significantly worse than humans on MIME, motivating the need for increased research for instilling more robust understanding of human gestures.

Hyundong Cho, Karishma Sharma, Nicolaas Jedema et al. · amazon-science

Language models are aligned to the collective voice of many, resulting in generic outputs that do not align with specific users' styles. In this work, we present Trial-Error-Explain In-Context Learning (TICL), a tuning-free method that personalizes language models for text generation tasks with fewer than 10 examples per user. TICL iteratively expands an in-context learning prompt via a trial-error-explain process, adding model-generated negative samples and explanations that provide fine-grained guidance towards a specific user's style. TICL achieves favorable win rates on pairwise comparisons with LLM-as-a-judge up to 91.5% against the previous state-of-the-art and outperforms competitive tuning-free baselines for personalized alignment tasks of writing emails, essays and news articles. Both lexical and qualitative analyses show that the negative samples and explanations enable language models to learn stylistic context more effectively and overcome the bias towards structural and formal phrases observed in their zero-shot outputs. By front-loading inference compute to create a user-specific in-context learning prompt that does not require extra generation steps at test time, TICL presents a novel yet simple approach for personalized alignment.

Dong-Ho Lee, Hyundong Cho, Jonathan May et al.

Asking good questions is critical for comprehension and learning, yet evaluating and generating such questions remains a challenging problem. Prior work on inquisitive questions focuses on learner-generated, curiosity-driven queries and evaluates them using indirect metrics, such as salience or information gain, that do not directly capture a question's impact on actual learning outcomes. We introduce QUEST (Question Utility Estimation with Simulated Tests), a framework that uses language models to simulate learners and directly quantify the utility of a question - its contribution to exam performance. QUEST simulates a learner who asks questions and receives answers while studying a textbook chapter, then uses them to take an end-of-chapter exam. Through this simulation, the utility of each question is estimated by its direct effect on exam performance, rather than inferred indirectly based on the underlying content. To support this evaluation, we curate TEXTBOOK-EXAM, a benchmark that aligns textbook sections with end-of-section exam questions across five academic disciplines. Using QUEST, we filter for high-utility questions and fine-tune question generators via rejection sampling. Experiments show that questions generated by QUEST-trained models improve simulated test scores by over 20% compared to strong baselines that are fine-tuned using indirect metrics or leverage prompting methods. Furthermore, utility is only weakly correlated with salience and similarity to exam questions, suggesting that it captures unique signal that benefits downstream performance. QUEST offers a new outcome-driven paradigm for question evaluation and generation - one that moves beyond question-answer content toward measurable improvements in learning outcomes.

Alexander Spangher, Kung-Hsiang Huang, Hyundong Cho et al.

As events progress, news articles often update with new information: if we are not cautious, we risk propagating outdated facts. In this work, we hypothesize that linguistic features indicate factual fluidity, and that we can predict which facts in a news article will update using solely the text of a news article (i.e. not external resources like search engines). We test this hypothesis, first, by isolating fact-updates in large news revisions corpora. News articles may update for many reasons (e.g. factual, stylistic, narrative). We introduce the NewsEdits 2.0 taxonomy, an edit-intentions schema that separates fact updates from stylistic and narrative updates in news writing. We annotate over 9,200 pairs of sentence revisions and train high-scoring ensemble models to apply this schema. Then, taking a large dataset of silver-labeled pairs, we show that we can predict when facts will update in older article drafts with high precision. Finally, to demonstrate the usefulness of these findings, we construct a language model question asking (LLM-QA) abstention task. We wish the LLM to abstain from answering questions when information is likely to become outdated. Using our predictions, we show, LLM absention reaches near oracle levels of accuracy.

Omar Shaikh, Michelle S. Lam, Joey Hejna et al.

Language models are aligned to emulate the collective voice of many, resulting in outputs that align with no one in particular. Steering LLMs away from generic output is possible through supervised finetuning or RLHF, but requires prohibitively large datasets for new ad-hoc tasks. We argue that it is instead possible to align an LLM to a specific setting by leveraging a very small number (< 10) of demonstrations as feedback. Our method, Demonstration ITerated Task Optimization (DITTO), directly aligns language model outputs to a user's demonstrated behaviors. Derived using ideas from online imitation learning, DITTO cheaply generates online comparison data by treating users' demonstrations as preferred over output from the LLM and its intermediate checkpoints. Concretely, DITTO operates by having an LLM generate examples that are presumed to be inferior to expert demonstrations. The method iteratively constructs pairwise preference relationships between these LLM-generated samples and expert demonstrations, potentially including comparisons between different training checkpoints. These constructed preference pairs are then used to train the model using a preference optimization algorithm (e.g. DPO). We evaluate DITTO's ability to learn fine-grained style and task alignment across domains such as news articles, emails, and blog posts. Additionally, we conduct a user study soliciting a range of demonstrations from participants (N = 16). Across our benchmarks and user study, we find that win-rates for DITTO outperform few-shot prompting, supervised fine-tuning, and other self-play methods by an avg. of 19% points. By using demonstrations as feedback directly, DITTO offers a novel method for effective customization of LLMs.

Hyundong Cho, Andrea Madotto, Zhaojiang Lin et al.

Dialogue systems are frequently updated to accommodate new services, but naively updating them by continually training with data for new services in diminishing performance on previously learnt services. Motivated by the insight that dialogue state tracking (DST), a crucial component of dialogue systems that estimates the user's goal as a conversation proceeds, is a simple natural language understanding task, we propose reformulating it as a bundle of granular example-guided question answering tasks to minimize the task shift between services and thus benefit continual learning. Our approach alleviates service-specific memorization and teaches a model to contextualize the given question and example to extract the necessary information from the conversation. We find that a model with just 60M parameters can achieve a significant boost by learning to learn from in-context examples retrieved by a retriever trained to identify turns with similar dialogue state changes. Combining our method with dialogue-level memory replay, our approach attains state of the art performance on DST continual learning metrics without relying on any complex regularization or parameter expansion methods.

Jihyung Moon, Dong-Ho Lee, Hyundong Cho et al.

Toxic language, such as hate speech, can deter users from participating in online communities and enjoying popular platforms. Previous approaches to detecting toxic language and norm violations have been primarily concerned with conversations from online forums and social media, such as Reddit and Twitter. These approaches are less effective when applied to conversations on live-streaming platforms, such as Twitch and YouTube Live, as each comment is only visible for a limited time and lacks a thread structure that establishes its relationship with other comments. In this work, we share the first NLP study dedicated to detecting norm violations in conversations on live-streaming platforms. We define norm violation categories in live-stream chats and annotate 4,583 moderated comments from Twitch. We articulate several facets of live-stream data that differ from other forums, and demonstrate that existing models perform poorly in this setting. By conducting a user study, we identify the informational context humans use in live-stream moderation, and train models leveraging context to identify norm violations. Our results show that appropriate contextual information can boost moderation performance by 35\%.

Hyundong Cho, Chinnadhurai Sankar, Christopher Lin et al.

Recent works that revealed the vulnerability of dialogue state tracking (DST) models to distributional shifts have made holistic comparisons on robustness and qualitative analyses increasingly important for understanding their relative performance. We present our findings from standardized and comprehensive DST diagnoses, which have previously been sparse and uncoordinated, using our toolkit, CheckDST, a collection of robustness tests and failure mode analytics. We discover that different classes of DST models have clear strengths and weaknesses, where generation models are more promising for handling language variety while span-based classification models are more robust to unseen entities. Prompted by this discovery, we also compare checkpoints from the same model and find that the standard practice of selecting checkpoints using validation loss/accuracy is prone to overfitting and each model class has distinct patterns of failure. Lastly, we demonstrate how our diagnoses motivate a pre-finetuning procedure with non-dialogue data that offers comprehensive improvements to generation models by alleviating the impact of distributional shifts through transfer learning.

Hyundong Cho, Basel Shbita, Kartik Shenoy et al.

We present Viola, an open-domain dialogue system for spoken conversation that uses a topic-agnostic dialogue manager based on a simple generate-and-rank approach. Leveraging recent advances of generative dialogue systems powered by large language models, Viola fetches a batch of response candidates from various neural dialogue models trained with different datasets and knowledge-grounding inputs. Additional responses originating from template-based generators are also considered, depending on the user's input and detected entities. The hand-crafted generators build on a dynamic knowledge graph injected with rich content that is crawled from the web and automatically processed on a daily basis. Viola's response ranker is a fine-tuned polyencoder that chooses the best response given the dialogue history. While dedicated annotations for the polyencoder alone can indirectly steer it away from choosing problematic responses, we add rule-based safety nets to detect neural degeneration and a dedicated classifier to filter out offensive content. We analyze conversations that Viola took part in for the Alexa Prize Socialbot Grand Challenge 4 and discuss the strengths and weaknesses of our approach. Lastly, we suggest future work with a focus on curating conversation data specifcially for socialbots that will contribute towards a more robust data-driven socialbot.

Hyundong Cho, Jonathan May

Effective dialogue involves grounding, the process of establishing mutual knowledge that is essential for communication between people. Modern dialogue systems are not explicitly trained to build common ground, and therefore overlook this important aspect of communication. Improvisational theater (improv) intrinsically contains a high proportion of dialogue focused on building common ground, and makes use of the yes-and principle, a strong grounding speech act, to establish coherence and an actionable objective reality. We collect a corpus of more than 26,000 yes-and turns, transcribing them from improv dialogues and extracting them from larger, but more sparsely populated movie script dialogue corpora, via a bootstrapped classifier. We fine-tune chit-chat dialogue systems with our corpus to encourage more grounded, relevant conversation and confirm these findings with human evaluations.