Kai Wei

Kai Wei, Dillon Knox, Martin Radfar et al.

Dialogue act classification (DAC) is a critical task for spoken language understanding in dialogue systems. Prosodic features such as energy and pitch have been shown to be useful for DAC. Despite their importance, little research has explored neural approaches to integrate prosodic features into end-to-end (E2E) DAC models which infer dialogue acts directly from audio signals. In this work, we propose an E2E neural architecture that takes into account the need for characterizing prosodic phenomena co-occurring at different levels inside an utterance. A novel part of this architecture is a learnable gating mechanism that assesses the importance of prosodic features and selectively retains core information necessary for E2E DAC. Our proposed model improves DAC accuracy by 1.07% absolute across three publicly available benchmark datasets.

Feng-Ju Chang, Thejaswi Muniyappa, Kanthashree Mysore Sathyendra et al.

Personalization in multi-turn dialogs has been a long standing challenge for end-to-end automatic speech recognition (E2E ASR) models. Recent work on contextual adapters has tackled rare word recognition using user catalogs. This adaptation, however, does not incorporate an important cue, the dialog act, which is available in a multi-turn dialog scenario. In this work, we propose a dialog act guided contextual adapter network. Specifically, it leverages dialog acts to select the most relevant user catalogs and creates queries based on both -- the audio as well as the semantic relationship between the carrier phrase and user catalogs to better guide the contextual biasing. On industrial voice assistant datasets, our model outperforms both the baselines - dialog act encoder-only model, and the contextual adaptation, leading to the most improvement over the no-context model: 58% average relative word error rate reduction (WERR) in the multi-turn dialog scenario, in comparison to the prior-art contextual adapter, which has achieved 39% WERR over the no-context model.

Xuandi Fu, Feng-Ju Chang, Martin Radfar et al.

End-to-end Spoken Language Understanding (E2E SLU) has attracted increasing interest due to its advantages of joint optimization and low latency when compared to traditionally cascaded pipelines. Existing E2E SLU models usually follow a two-stage configuration where an Automatic Speech Recognition (ASR) network first predicts a transcript which is then passed to a Natural Language Understanding (NLU) module through an interface to infer semantic labels, such as intent and slot tags. This design, however, does not consider the NLU posterior while making transcript predictions, nor correct the NLU prediction error immediately by considering the previously predicted word-pieces. In addition, the NLU model in the two-stage system is not streamable, as it must wait for the audio segments to complete processing, which ultimately impacts the latency of the SLU system. In this work, we propose a streamable multi-task semantic transducer model to address these considerations. Our proposed architecture predicts ASR and NLU labels auto-regressively and uses a semantic decoder to ingest both previously predicted word-pieces and slot tags while aggregating them through a fusion network. Using an industry scale SLU and a public FSC dataset, we show the proposed model outperforms the two-stage E2E SLU model for both ASR and NLU metrics.

Zhijie Duan, Kai Wei, Zhaoqian Xue et al.

Social media is a rich source of real-world data that captures valuable patient experience information for pharmacovigilance. However, mining data from unstructured and noisy social media content remains a challenging task. We present a systematic framework that leverages large language models (LLMs) to extract medication side effects from social media and organize them into a knowledge graph (KG). We apply this framework to semaglutide for weight loss using data from Reddit. Using the constructed knowledge graph, we perform comprehensive analyses to investigate reported side effects across different semaglutide brands over time. These findings are further validated through comparison with adverse events reported in the FAERS database, providing important patient-centered insights into semaglutide's side effects that complement its safety profile and current knowledge base of semaglutide for both healthcare professionals and patients. Our work demonstrates the feasibility of using LLMs to transform social media data into structured KGs for pharmacovigilance.

Jixuan Wang, Martin Radfar, Kai Wei et al.

It is challenging to extract semantic meanings directly from audio signals in spoken language understanding (SLU), due to the lack of textual information. Popular end-to-end (E2E) SLU models utilize sequence-to-sequence automatic speech recognition (ASR) models to extract textual embeddings as input to infer semantics, which, however, require computationally expensive auto-regressive decoding. In this work, we leverage self-supervised acoustic encoders fine-tuned with Connectionist Temporal Classification (CTC) to extract textual embeddings and use joint CTC and SLU losses for utterance-level SLU tasks. Experiments show that our model achieves 4% absolute improvement over the the state-of-the-art (SOTA) dialogue act classification model on the DSTC2 dataset and 1.3% absolute improvement over the SOTA SLU model on the SLURP dataset.