Multi-task RNN-T with Semantic Decoder for Streamable Spoken Language Understanding
This work addresses latency and joint optimization issues in spoken language understanding systems, offering a streamable solution for real-time applications.
The authors tackled the problem of streamable spoken language understanding by proposing a multi-task semantic transducer model that jointly predicts ASR and NLU labels auto-regressively, outperforming two-stage E2E SLU models on ASR and NLU metrics using industry-scale and public datasets.
End-to-end Spoken Language Understanding (E2E SLU) has attracted increasing interest due to its advantages of joint optimization and low latency when compared to traditionally cascaded pipelines. Existing E2E SLU models usually follow a two-stage configuration where an Automatic Speech Recognition (ASR) network first predicts a transcript which is then passed to a Natural Language Understanding (NLU) module through an interface to infer semantic labels, such as intent and slot tags. This design, however, does not consider the NLU posterior while making transcript predictions, nor correct the NLU prediction error immediately by considering the previously predicted word-pieces. In addition, the NLU model in the two-stage system is not streamable, as it must wait for the audio segments to complete processing, which ultimately impacts the latency of the SLU system. In this work, we propose a streamable multi-task semantic transducer model to address these considerations. Our proposed architecture predicts ASR and NLU labels auto-regressively and uses a semantic decoder to ingest both previously predicted word-pieces and slot tags while aggregating them through a fusion network. Using an industry scale SLU and a public FSC dataset, we show the proposed model outperforms the two-stage E2E SLU model for both ASR and NLU metrics.