Md Shad Akhtar

Shivam Sharma, Siddhant Agarwal, Tharun Suresh et al. · berkeley

Memes are powerful means for effective communication on social media. Their effortless amalgamation of viral visuals and compelling messages can have far-reaching implications with proper marketing. Previous research on memes has primarily focused on characterizing their affective spectrum and detecting whether the meme's message insinuates any intended harm, such as hate, offense, racism, etc. However, memes often use abstraction, which can be elusive. Here, we introduce a novel task - EXCLAIM, generating explanations for visual semantic role labeling in memes. To this end, we curate ExHVV, a novel dataset that offers natural language explanations of connotative roles for three types of entities - heroes, villains, and victims, encompassing 4,680 entities present in 3K memes. We also benchmark ExHVV with several strong unimodal and multimodal baselines. Moreover, we posit LUMEN, a novel multimodal, multi-task learning framework that endeavors to address EXCLAIM optimally by jointly learning to predict the correct semantic roles and correspondingly to generate suitable natural language explanations. LUMEN distinctly outperforms the best baseline across 18 standard natural language generation evaluation metrics. Our systematic evaluation and analyses demonstrate that characteristic multimodal cues required for adjudicating semantic roles are also helpful for generating suitable explanations.

Shivani Kumar, Atharva Kulkarni, Md Shad Akhtar et al. · cmu

Indirect speech such as sarcasm achieves a constellation of discourse goals in human communication. While the indirectness of figurative language warrants speakers to achieve certain pragmatic goals, it is challenging for AI agents to comprehend such idiosyncrasies of human communication. Though sarcasm identification has been a well-explored topic in dialogue analysis, for conversational systems to truly grasp a conversation's innate meaning and generate appropriate responses, simply detecting sarcasm is not enough; it is vital to explain its underlying sarcastic connotation to capture its true essence. In this work, we study the discourse structure of sarcastic conversations and propose a novel task - Sarcasm Explanation in Dialogue (SED). Set in a multimodal and code-mixed setting, the task aims to generate natural language explanations of satirical conversations. To this end, we curate WITS, a new dataset to support our task. We propose MAF (Modality Aware Fusion), a multimodal context-aware attention and global information fusion module to capture multimodality and use it to benchmark WITS. The proposed attention module surpasses the traditional multimodal fusion baselines and reports the best performance on almost all metrics. Lastly, we carry out detailed analyses both quantitatively and qualitatively.

Shivam Sharma, Atharva Kulkarni, Tharun Suresh et al. · cmu

Memes can sway people's opinions over social media as they combine visual and textual information in an easy-to-consume manner. Since memes instantly turn viral, it becomes crucial to infer their intent and potentially associated harmfulness to take timely measures as needed. A common problem associated with meme comprehension lies in detecting the entities referenced and characterizing the role of each of these entities. Here, we aim to understand whether the meme glorifies, vilifies, or victimizes each entity it refers to. To this end, we address the task of role identification of entities in harmful memes, i.e., detecting who is the 'hero', the 'villain', and the 'victim' in the meme, if any. We utilize HVVMemes - a memes dataset on US Politics and Covid-19 memes, released recently as part of the CONSTRAINT@ACL-2022 shared-task. It contains memes, entities referenced, and their associated roles: hero, villain, victim, and other. We further design VECTOR (Visual-semantic role dEteCToR), a robust multi-modal framework for the task, which integrates entity-based contextual information in the multi-modal representation and compare it to several standard unimodal (text-only or image-only) or multi-modal (image+text) models. Our experimental results show that our proposed model achieves an improvement of 4% over the best baseline and 1% over the best competing stand-alone submission from the shared-task. Besides divulging an extensive experimental setup with comparative analyses, we finally highlight the challenges encountered in addressing the complex task of semantic role labeling within memes.

Megha Sundriyal, Atharva Kulkarni, Vaibhav Pulastya et al. · cmu

The widespread diffusion of medical and political claims in the wake of COVID-19 has led to a voluminous rise in misinformation and fake news. The current vogue is to employ manual fact-checkers to efficiently classify and verify such data to combat this avalanche of claim-ridden misinformation. However, the rate of information dissemination is such that it vastly outpaces the fact-checkers' strength. Therefore, to aid manual fact-checkers in eliminating the superfluous content, it becomes imperative to automatically identify and extract the snippets of claim-worthy (mis)information present in a post. In this work, we introduce the novel task of Claim Span Identification (CSI). We propose CURT, a large-scale Twitter corpus with token-level claim spans on more than 7.5k tweets. Furthermore, along with the standard token classification baselines, we benchmark our dataset with DABERTa, an adapter-based variation of RoBERTa. The experimental results attest that DABERTa outperforms the baseline systems across several evaluation metrics, improving by about 1.5 points. We also report detailed error analysis to validate the model's performance along with the ablation studies. Lastly, we release our comprehensive span annotation guidelines for public use.

Shivam Sharma, Firoj Alam, Md. Shad Akhtar et al.

The automatic identification of harmful content online is of major concern for social media platforms, policymakers, and society. Researchers have studied textual, visual, and audio content, but typically in isolation. Yet, harmful content often combines multiple modalities, as in the case of memes, which are of particular interest due to their viral nature. With this in mind, here we offer a comprehensive survey with a focus on harmful memes. Based on a systematic analysis of recent literature, we first propose a new typology of harmful memes, and then we highlight and summarize the relevant state of the art. One interesting finding is that many types of harmful memes are not really studied, e.g., such featuring self-harm and extremism, partly due to the lack of suitable datasets. We further find that existing datasets mostly capture multi-class scenarios, which are not inclusive of the affective spectrum that memes can represent. Another observation is that memes can propagate globally through repackaging in different languages and that they can also be multilingual, blending different cultures. We conclude by highlighting several challenges related to multimodal semiotics, technological constraints, and non-trivial social engagement, and we present several open-ended aspects such as delineating online harm and empirically examining related frameworks and assistive interventions, which we believe will motivate and drive future research.

Aseem Srivastava, Tharun Suresh, Sarah Peregrine et al. · uw

The psychotherapy intervention technique is a multifaceted conversation between a therapist and a patient. Unlike general clinical discussions, psychotherapy's core components (viz. symptoms) are hard to distinguish, thus becoming a complex problem to summarize later. A structured counseling conversation may contain discussions about symptoms, history of mental health issues, or the discovery of the patient's behavior. It may also contain discussion filler words irrelevant to a clinical summary. We refer to these elements of structured psychotherapy as counseling components. In this paper, the aim is mental health counseling summarization to build upon domain knowledge and to help clinicians quickly glean meaning. We create a new dataset after annotating 12.9K utterances of counseling components and reference summaries for each dialogue. Further, we propose ConSum, a novel counseling-component guided summarization model. ConSum undergoes three independent modules. First, to assess the presence of depressive symptoms, it filters utterances utilizing the Patient Health Questionnaire (PHQ-9), while the second and third modules aim to classify counseling components. At last, we propose a problem-specific Mental Health Information Capture (MHIC) evaluation metric for counseling summaries. Our comparative study shows that we improve on performance and generate cohesive, semantic, and coherent summaries. We comprehensively analyze the generated summaries to investigate the capturing of psychotherapy elements. Human and clinical evaluations on the summary show that ConSum generates quality summary. Further, mental health experts validate the clinical acceptability of the ConSum. Lastly, we discuss the uniqueness in mental health counseling summarization in the real world and show evidences of its deployment on an online application with the support of mpathic.ai

Shivam Sharma, Md. Shad Akhtar, Preslav Nakov et al.

Internet memes have emerged as an increasingly popular means of communication on the Web. Although typically intended to elicit humour, they have been increasingly used to spread hatred, trolling, and cyberbullying, as well as to target specific individuals, communities, or society on political, socio-cultural, and psychological grounds. While previous work has focused on detecting harmful, hateful, and offensive memes, identifying whom they attack remains a challenging and underexplored area. Here we aim to bridge this gap. In particular, we create a dataset where we annotate each meme with its victim(s) such as the name of the targeted person(s), organization(s), and community(ies). We then propose DISARM (Detecting vIctimS targeted by hARmful Memes), a framework that uses named entity recognition and person identification to detect all entities a meme is referring to, and then, incorporates a novel contextualized multimodal deep neural network to classify whether the meme intends to harm these entities. We perform several systematic experiments on three test setups, corresponding to entities that are (a) all seen while training, (b) not seen as a harmful target on training, and (c) not seen at all on training. The evaluation results show that DISARM significantly outperforms ten unimodal and multimodal systems. Finally, we show that DISARM is interpretable and comparatively more generalizable and that it can reduce the relative error rate for harmful target identification by up to 9 points absolute over several strong multimodal rivals.

Sarah Masud, Manjot Bedi, Mohammad Aflah Khan et al.

Curbing online hate speech has become the need of the hour; however, a blanket ban on such activities is infeasible for several geopolitical and cultural reasons. To reduce the severity of the problem, in this paper, we introduce a novel task, hate speech normalization, that aims to weaken the intensity of hatred exhibited by an online post. The intention of hate speech normalization is not to support hate but instead to provide the users with a stepping stone towards non-hate while giving online platforms more time to monitor any improvement in the user's behavior. To this end, we manually curated a parallel corpus - hate texts and their normalized counterparts (a normalized text is less hateful and more benign). We introduce NACL, a simple yet efficient hate speech normalization model that operates in three stages - first, it measures the hate intensity of the original sample; second, it identifies the hate span(s) within it; and finally, it reduces hate intensity by paraphrasing the hate spans. We perform extensive experiments to measure the efficacy of NACL via three-way evaluation (intrinsic, extrinsic, and human-study). We observe that NACL outperforms six baselines - NACL yields a score of 0.1365 RMSE for the intensity prediction, 0.622 F1-score in the span identification, and 82.27 BLEU and 80.05 perplexity for the normalized text generation. We further show the generalizability of NACL across other platforms (Reddit, Facebook, Gab). An interactive prototype of NACL was put together for the user study. Further, the tool is being deployed in a real-world setting at Wipro AI as a part of its mission to tackle harmful content on online platforms.

Shivani Kumar, Ishani Mondal, Md Shad Akhtar et al.

Conversations emerge as the primary media for exchanging ideas and conceptions. From the listener's perspective, identifying various affective qualities, such as sarcasm, humour, and emotions, is paramount for comprehending the true connotation of the emitted utterance. However, one of the major hurdles faced in learning these affect dimensions is the presence of figurative language, viz. irony, metaphor, or sarcasm. We hypothesize that any detection system constituting the exhaustive and explicit presentation of the emitted utterance would improve the overall comprehension of the dialogue. To this end, we explore the task of Sarcasm Explanation in Dialogues, which aims to unfold the hidden irony behind sarcastic utterances. We propose MOSES, a deep neural network, which takes a multimodal (sarcastic) dialogue instance as an input and generates a natural language sentence as its explanation. Subsequently, we leverage the generated explanation for various natural language understanding tasks in a conversational dialogue setup, such as sarcasm detection, humour identification, and emotion recognition. Our evaluation shows that MOSES outperforms the state-of-the-art system for SED by an average of ~2% on different evaluation metrics, such as ROUGE, BLEU, and METEOR. Further, we observe that leveraging the generated explanation advances three downstream tasks for affect classification - an average improvement of ~14% F1-score in the sarcasm detection task and ~2% in the humour identification and emotion recognition task. We also perform extensive analyses to assess the quality of the results.

Aseem Srivastava, Ishan Pandey, Md. Shad Akhtar et al.

Virtual Mental Health Assistants (VMHAs) have become a prevalent method for receiving mental health counseling in the digital healthcare space. An assistive counseling conversation commences with natural open-ended topics to familiarize the client with the environment and later converges into more fine-grained domain-specific topics. Unlike other conversational systems, which are categorized as open-domain or task-oriented systems, VMHAs possess a hybrid conversational flow. These counseling bots need to comprehend various aspects of the conversation, such as dialogue-acts, intents, etc., to engage the client in an effective conversation. Although the surge in digital health research highlights applications of many general-purpose response generation systems, they are barely suitable in the mental health domain -- the prime reason is the lack of understanding in mental health counseling. Moreover, in general, dialogue-act guided response generators are either limited to a template-based paradigm or lack appropriate semantics. To this end, we propose READER -- a REsponse-Act guided reinforced Dialogue genERation model for the mental health counseling conversations. READER is built on transformer to jointly predict a potential dialogue-act d(t+1) for the next utterance (aka response-act) and to generate an appropriate response u(t+1). Through the transformer-reinforcement-learning (TRL) with Proximal Policy Optimization (PPO), we guide the response generator to abide by d(t+1) and ensure the semantic richness of the responses via BERTScore in our reward computation. We evaluate READER on HOPE, a benchmark counseling conversation dataset and observe that it outperforms several baselines across several evaluation metrics -- METEOR, ROUGE, and BERTScore. We also furnish extensive qualitative and quantitative analyses on results, including error analysis, human evaluation, etc.

Ayan Sengupta, Tharun Suresh, Md Shad Akhtar et al.

Being a popular mode of text-based communication in multilingual communities, code-mixing in online social media has became an important subject to study. Learning the semantics and morphology of code-mixed language remains a key challenge, due to scarcity of data and unavailability of robust and language-invariant representation learning technique. Any morphologically-rich language can benefit from character, subword, and word-level embeddings, aiding in learning meaningful correlations. In this paper, we explore a hierarchical transformer-based architecture (HIT) to learn the semantics of code-mixed languages. HIT consists of multi-headed self-attention and outer product attention components to simultaneously comprehend the semantic and syntactic structures of code-mixed texts. We evaluate the proposed method across 6 Indian languages (Bengali, Gujarati, Hindi, Tamil, Telugu and Malayalam) and Spanish for 9 NLP tasks on 17 datasets. The HIT model outperforms state-of-the-art code-mixed representation learning and multilingual language models in all tasks. We further demonstrate the generalizability of the HIT architecture using masked language modeling-based pre-training, zero-shot learning, and transfer learning approaches. Our empirical results show that the pre-training objectives significantly improve the performance on downstream tasks.

Karish Grover, S. M. Phaneendra Angara, Md. Shad Akhtar et al.

Social media has become the fulcrum of all forms of communication. Classifying social texts such as fake news, rumour, sarcasm, etc. has gained significant attention. The surface-level signals expressed by a social-text itself may not be adequate for such tasks; therefore, recent methods attempted to incorporate other intrinsic signals such as user behavior and the underlying graph structure. Oftentimes, the `public wisdom' expressed through the comments/replies to a social-text acts as a surrogate of crowd-sourced view and may provide us with complementary signals. State-of-the-art methods on social-text classification tend to ignore such a rich hierarchical signal. Here, we propose Hyphen, a discourse-aware hyperbolic spectral co-attention network. Hyphen is a fusion of hyperbolic graph representation learning with a novel Fourier co-attention mechanism in an attempt to generalise the social-text classification tasks by incorporating public discourse. We parse public discourse as an Abstract Meaning Representation (AMR) graph and use the powerful hyperbolic geometric representation to model graphs with hierarchical structure. Finally, we equip it with a novel Fourier co-attention mechanism to capture the correlation between the source post and public discourse. Extensive experiments on four different social-text classification tasks, namely detecting fake news, hate speech, rumour, and sarcasm, show that Hyphen generalises well, and achieves state-of-the-art results on ten benchmark datasets. We also employ a sentence-level fact-checked and annotated dataset to evaluate how Hyphen is capable of producing explanations as analogous evidence to the final prediction.

Shivani Kumar, Shubham Dudeja, Md Shad Akhtar et al.

In a conversational dialogue, speakers may have different emotional states and their dynamics play an important role in understanding dialogue's emotional discourse. However, simply detecting emotions is not sufficient to entirely comprehend the speaker-specific changes in emotion that occur during a conversation. To understand the emotional dynamics of speakers in an efficient manner, it is imperative to identify the rationale or instigator behind any changes or flips in emotion expressed by the speaker. In this paper, we explore the task called Instigator based Emotion Flip Reasoning (EFR), which aims to identify the instigator behind a speaker's emotion flip within a conversation. For example, an emotion flip from joy to anger could be caused by an instigator like threat. To facilitate this task, we present MELD-I, a dataset that includes ground-truth EFR instigator labels, which are in line with emotional psychology. To evaluate the dataset, we propose a novel neural architecture called TGIF, which leverages Transformer encoders and stacked GRUs to capture the dialogue context, speaker dynamics, and emotion sequence in a conversation. Our evaluation demonstrates state-of-the-art performance (+4-12% increase in F1-score) against five baselines used for the task. Further, we establish the generalizability of TGIF on an unseen dataset in a zero-shot setting. Additionally, we provide a detailed analysis of the competing models, highlighting the advantages and limitations of our neural architecture.

Shivam Sharma, Mohd Khizir Siddiqui, Md. Shad Akhtar et al.

Existing self-supervised learning strategies are constrained to either a limited set of objectives or generic downstream tasks that predominantly target uni-modal applications. This has isolated progress for imperative multi-modal applications that are diverse in terms of complexity and domain-affinity, such as meme analysis. Here, we introduce two self-supervised pre-training methods, namely Ext-PIE-Net and MM-SimCLR that (i) employ off-the-shelf multi-modal hate-speech data during pre-training and (ii) perform self-supervised learning by incorporating multiple specialized pretext tasks, effectively catering to the required complex multi-modal representation learning for meme analysis. We experiment with different self-supervision strategies, including potential variants that could help learn rich cross-modality representations and evaluate using popular linear probing on the Hateful Memes task. The proposed solutions strongly compete with the fully supervised baseline via label-efficient training while distinctly outperforming them on all three tasks of the Memotion challenge with 0.18%, 23.64%, and 0.93% performance gain, respectively. Further, we demonstrate the generalizability of the proposed solutions by reporting competitive performance on the HarMeme task. Finally, we empirically establish the quality of the learned representations by analyzing task-specific learning, using fewer labeled training samples, and arguing that the complexity of the self-supervision strategy and downstream task at hand are correlated. Our efforts highlight the requirement of better multi-modal self-supervision methods involving specialized pretext tasks for efficient fine-tuning and generalizable performance.

Megha Sundriyal, Harshit Choudhary, Tanmoy Chakraborty et al.

Misinformation spreads rapidly on social media, causing serious damage by influencing public opinion, promoting dangerous behavior, or eroding trust in reliable sources. It spreads too fast for traditional fact-checking, stressing the need for predictive methods. We introduce CROWDSHIELD, a crowd intelligence-based method for early misinformation prediction. We hypothesize that the crowd's reactions to misinformation reveal its accuracy. Furthermore, we hinge upon exaggerated assertions/claims and replies with particular positions/stances on the source post within a conversation thread. We employ Q-learning to capture the two dimensions -- stances and claims. We utilize deep Q-learning due to its proficiency in navigating complex decision spaces and effectively learning network properties. Additionally, we use a transformer-based encoder to develop a comprehensive understanding of both content and context. This multifaceted approach helps ensure the model pays attention to user interaction and stays anchored in the communication's content. We propose MIST, a manually annotated misinformation detection Twitter corpus comprising nearly 200 conversation threads with more than 14K replies. In experiments, CROWDSHIELD outperformed ten baseline systems, achieving an improvement of ~4% macro-F1 score. We conduct an ablation study and error analysis to validate our proposed model's performance. The source code and dataset are available at https://github.com/LCS2-IIITD/CrowdShield.git.

Ayan Sengupta, Md Shad Akhtar, Tanmoy Chakraborty

Code-mixing and script-mixing are prevalent across online social networks and multilingual societies. However, a user's preference toward code-mixing depends on the socioeconomic status, demographics of the user, and the local context, which existing generative models mostly ignore while generating code-mixed texts. In this work, we make a pioneering attempt to develop a persona-aware generative model to generate texts resembling real-life code-mixed texts of individuals. We propose a Persona-aware Generative Model for Code-mixed Generation, PARADOX, a novel Transformer-based encoder-decoder model that encodes an utterance conditioned on a user's persona and generates code-mixed texts without monolingual reference data. We propose an alignment module that re-calibrates the generated sequence to resemble real-life code-mixed texts. PARADOX generates code-mixed texts that are semantically more meaningful and linguistically more valid. To evaluate the personification capabilities of PARADOX, we propose four new metrics -- CM BLEU, CM Rouge-1, CM Rouge-L and CM KS. On average, PARADOX achieves 1.6 points better CM BLEU, 47% better perplexity and 32% better semantic coherence than the non-persona-based counterparts.

Megha Sundriyal, Md Shad Akhtar, Tanmoy Chakraborty

The expansion of online social media platforms has led to a surge in online content consumption. However, this has also paved the way for disseminating false claims and misinformation. As a result, there is an escalating demand for a substantial workforce to sift through and validate such unverified claims. Currently, these claims are manually verified by fact-checkers. Still, the volume of online content often outweighs their potency, making it difficult for them to validate every single claim in a timely manner. Thus, it is critical to determine which assertions are worth fact-checking and prioritize claims that require immediate attention. Multiple factors contribute to determining whether a claim necessitates fact-checking, encompassing factors such as its factual correctness, potential impact on the public, the probability of inciting hatred, and more. Despite several efforts to address claim check-worthiness, a systematic approach to identify these factors remains an open challenge. To this end, we introduce a new task of fine-grained claim check-worthiness, which underpins all of these factors and provides probable human grounds for identifying a claim as check-worthy. We present CheckIt, a manually annotated large Twitter dataset for fine-grained claim check-worthiness. We benchmark our dataset against a unified approach, CheckMate, that jointly determines whether a claim is check-worthy and the factors that led to that conclusion. We compare our suggested system with several baseline systems. Finally, we report a thorough analysis of results and human assessment, validating the efficacy of integrating check-worthiness factors in detecting claims worth fact-checking.

Sai Kartheek Reddy Kasu, Shankar Biradar, Sunil Saumya et al.

Subtle and indirect hate speech remains an underexplored challenge in online safety research, particularly when harmful intent is embedded within misleading or manipulative narratives. Existing hate speech datasets primarily capture overt toxicity, underrepresenting the nuanced ways misinformation can incite or normalize hate. To address this gap, we present HateMirage, a novel dataset of Faux Hate comments designed to advance reasoning and explainability research on hate emerging from fake or distorted narratives. The dataset was constructed by identifying widely debunked misinformation claims from fact-checking sources and tracing related YouTube discussions, resulting in 4,530 user comments. Each comment is annotated along three interpretable dimensions: Target (who is affected), Intent (the underlying motivation or goal behind the comment), and Implication (its potential social impact). Unlike prior explainability datasets such as HateXplain and HARE, which offer token-level or single-dimensional reasoning, HateMirage introduces a multi-dimensional explanation framework that captures the interplay between misinformation, harm, and social consequence. We benchmark multiple open-source language models on HateMirage using ROUGE-L F1 and Sentence-BERT similarity to assess explanation coherence. Results suggest that explanation quality may depend more on pretraining diversity and reasoning-oriented data rather than on model scale alone. By coupling misinformation reasoning with harm attribution, HateMirage establishes a new benchmark for interpretable hate detection and responsible AI research.

Venktesh V, Md. Shad Akhtar, Mukesh Mohania et al.

Online learning platforms conduct exams to evaluate the learners in a monotonous way, where the questions in the database may be classified into Bloom's Taxonomy as varying levels in complexity from basic knowledge to advanced evaluation. The questions asked in these exams to all learners are very much static. It becomes important to ask new questions with different difficulty levels to each learner to provide a personalized learning experience. In this paper, we propose a multi-task method with an interactive attention mechanism, Qdiff, for jointly predicting Bloom's Taxonomy and difficulty levels of academic questions. We model the interaction between the predicted bloom taxonomy representations and the input representations using an attention mechanism to aid in difficulty prediction. The proposed learning method would help learn representations that capture the relationship between Bloom's taxonomy and difficulty labels. The proposed multi-task method learns a good input representation by leveraging the relationship between the related tasks and can be used in similar settings where the tasks are related. The results demonstrate that the proposed method performs better than training only on difficulty prediction. However, Bloom's labels may not always be given for some datasets. Hence we soft label another dataset with a model fine-tuned to predict Bloom's labels to demonstrate the applicability of our method to datasets with only difficulty labels.

Shivani Kumar, Rishabh Gupta, Md Shad Akhtar et al.

In conversational settings, individuals exhibit unique behaviors, rendering a one-size-fits-all approach insufficient for generating responses by dialogue agents. Although past studies have aimed to create personalized dialogue agents using speaker persona information, they have relied on the assumption that the speaker's persona is already provided. However, this assumption is not always valid, especially when it comes to chatbots utilized in industries like banking, hotel reservations, and airline bookings. This research paper aims to fill this gap by exploring the task of Speaker Profiling in Conversations (SPC). The primary objective of SPC is to produce a summary of persona characteristics for each individual speaker present in a dialogue. To accomplish this, we have divided the task into three subtasks: persona discovery, persona-type identification, and persona-value extraction. Given a dialogue, the first subtask aims to identify all utterances that contain persona information. Subsequently, the second task evaluates these utterances to identify the type of persona information they contain, while the third subtask identifies the specific persona values for each identified type. To address the task of SPC, we have curated a new dataset named SPICE, which comes with specific labels. We have evaluated various baselines on this dataset and benchmarked it with a new neural model, SPOT, which we introduce in this paper. Furthermore, we present a comprehensive analysis of SPOT, examining the limitations of individual modules both quantitatively and qualitatively.

Shivani Kumar, Ramaneswaran S, Md Shad Akhtar et al.

Understanding emotions during conversation is a fundamental aspect of human communication, driving NLP research for Emotion Recognition in Conversation (ERC). While considerable research has focused on discerning emotions of individual speakers in monolingual dialogues, understanding the emotional dynamics in code-mixed conversations has received relatively less attention. This motivates our undertaking of ERC for code-mixed conversations in this study. Recognizing that emotional intelligence encompasses a comprehension of worldly knowledge, we propose an innovative approach that integrates commonsense information with dialogue context to facilitate a deeper understanding of emotions. To achieve this, we devise an efficient pipeline that extracts relevant commonsense from existing knowledge graphs based on the code-mixed input. Subsequently, we develop an advanced fusion technique that seamlessly combines the acquired commonsense information with the dialogue representation obtained from a dedicated dialogue understanding module. Our comprehensive experimentation showcases the substantial performance improvement obtained through the systematic incorporation of commonsense in ERC. Both quantitative assessments and qualitative analyses further corroborate the validity of our hypothesis, reaffirming the pivotal role of commonsense integration in enhancing ERC.

Abdullah Mazhar, Het Riteshkumar Shah, Aseem Srivastava et al.

The increasing use of large language models in mental health applications calls for principled evaluation frameworks that assess alignment with psychotherapeutic best practices beyond surface-level fluency. While recent systems exhibit conversational competence, they lack structured mechanisms to evaluate adherence to core therapeutic principles. In this paper, we study the problem of evaluating AI-generated therapist-like responses for clinically grounded appropriateness and effectiveness. We assess each therapists utterance along six therapeutic principles: non-judgmental acceptance, warmth, respect for autonomy, active listening, reflective understanding, and situational appropriateness using a fine-grained ordinal scale. We introduce FAITH-M, a benchmark annotated with expert-assigned ordinal ratings, and propose CARE, a multi-stage evaluation framework that integrates intra-dialogue context, contrastive exemplar retrieval, and knowledge-distilled chain-of-thought reasoning. Experiments show that CARE achieves an F-1 score of 63.34 versus the strong baseline Qwen3 F-1 score of 38.56 which is a 64.26 improvement, which also serves as its backbone, indicating that gains arise from structured reasoning and contextual modeling rather than backbone capacity alone. Expert assessment and external dataset evaluations further demonstrate robustness under domain shift, while highlighting challenges in modelling implicit clinical nuance. Overall, CARE provides a clinically grounded framework for evaluating therapeutic fidelity in AI mental health systems.

Aseem Srivastava, Smriti Joshi, Tanmoy Chakraborty et al.

In mental health counseling, condensing dialogues into concise and relevant summaries (aka counseling notes) holds pivotal significance. Large Language Models (LLMs) exhibit remarkable capabilities in various generative tasks; however, their adaptation to domain-specific intricacies remains challenging, especially within mental health contexts. Unlike standard LLMs, mental health experts first plan to apply domain knowledge in writing summaries. Our work enhances LLMs' ability by introducing a novel planning engine to orchestrate structuring knowledge alignment. To achieve high-order planning, we divide knowledge encapsulation into two major phases: (i) holding dialogue structure and (ii) incorporating domain-specific knowledge. We employ a planning engine on Llama-2, resulting in a novel framework, PIECE. Our proposed system employs knowledge filtering-cum-scaffolding to encapsulate domain knowledge. Additionally, PIECE leverages sheaf convolution learning to enhance its understanding of the dialogue's structural nuances. We compare PIECE with 14 baseline methods and observe a significant improvement across ROUGE and Bleurt scores. Further, expert evaluation and analyses validate the generation quality to be effective, sometimes even surpassing the gold standard. We further benchmark PIECE with other LLMs and report improvement, including Llama-2 (+2.72%), Mistral (+2.04%), and Zephyr (+1.59%), to justify the generalizability of the planning engine.

Shivani Kumar, Md Shad Akhtar, Erik Cambria et al.

We present SemEval-2024 Task 10, a shared task centred on identifying emotions and finding the rationale behind their flips within monolingual English and Hindi-English code-mixed dialogues. This task comprises three distinct subtasks - emotion recognition in conversation for code-mixed dialogues, emotion flip reasoning for code-mixed dialogues, and emotion flip reasoning for English dialogues. Participating systems were tasked to automatically execute one or more of these subtasks. The datasets for these tasks comprise manually annotated conversations focusing on emotions and triggers for emotion shifts (The task data is available at https://github.com/LCS2-IIITD/EDiReF-SemEval2024.git). A total of 84 participants engaged in this task, with the most adept systems attaining F1-scores of 0.70, 0.79, and 0.76 for the respective subtasks. This paper summarises the results and findings from 24 teams alongside their system descriptions.

Megha Sundriyal, Md Shad Akhtar, Tanmoy Chakraborty

A significant increase in content creation and information exchange has been made possible by the quick development of online social media platforms, which has been very advantageous. However, these platforms have also become a haven for those who disseminate false information, propaganda, and fake news. Claims are essential in forming our perceptions of the world, but sadly, they are frequently used to trick people by those who spread false information. To address this problem, social media giants employ content moderators to filter out fake news from the actual world. However, the sheer volume of information makes it difficult to identify fake news effectively. Therefore, it has become crucial to automatically identify social media posts that make such claims, check their veracity, and differentiate between credible and false claims. In response, we presented CLAIMSCAN in the 2023 Forum for Information Retrieval Evaluation (FIRE'2023). The primary objectives centered on two crucial tasks: Task A, determining whether a social media post constitutes a claim, and Task B, precisely identifying the words or phrases within the post that form the claim. Task A received 40 registrations, demonstrating a strong interest and engagement in this timely challenge. Meanwhile, Task B attracted participation from 28 teams, highlighting its significance in the digital era of misinformation.

Sarah Masud, Mohammad Aflah Khan, Md. Shad Akhtar et al.

As hate speech continues to proliferate on the web, it is becoming increasingly important to develop computational methods to mitigate it. Reactively, using black-box models to identify hateful content can perplex users as to why their posts were automatically flagged as hateful. On the other hand, proactive mitigation can be achieved by suggesting rephrasing before a post is made public. However, both mitigation techniques require information about which part of a post contains the hateful aspect, i.e., what spans within a text are responsible for conveying hate. Better detection of such spans can significantly reduce explicitly hateful content on the web. To further contribute to this research area, we organized HateNorm at HASOC-FIRE 2023, focusing on explicit span detection in English Tweets. A total of 12 teams participated in the competition, with the highest macro-F1 observed at 0.58.

Ayan Sengupta, Shantanu Dixit, Md Shad Akhtar et al.

Knowledge distillation (KD) methods are pivotal in compressing large pre-trained language models into smaller models, ensuring computational efficiency without significantly dropping performance. Traditional KD techniques assume homogeneity in modalities between the teacher (source) and the student (target) models. On the other hand, existing multimodal knowledge distillation methods require modality-specific pre-training of the teacher model, which is computationally infeasible in most cases. In this paper, we introduce ARMADA, an efficient cross-modal knowledge distillation framework designed to transfer knowledge from large vision-language models, including black-box models, to language-only models. Unlike existing KD techniques that rely on the internal structures of multimodal teachers or require computationally expensive pre-training, ARMADA leverages novel alignment techniques to distil knowledge without altering the teacher model, ensuring efficiency and scalability. We empirically validate ARMADA on twelve natural language understanding, eight complex generative reasoning and five instruction-tuning tasks, demonstrating consistent performance improvements in large models such as DeBERTa-v2-1.4B, OPT-1.3B, LLaMA-{3B, 7B, 8B}. ARMADA achieves up to 3.4% improvement on language understanding tasks and 2.6% boost in generative reasoning, all without requiring expensive multimodal pre-training or fine-tuning of the teacher model. Our findings challenge conventional knowledge distillation paradigms by demonstrating that even vision-language models, despite lacking direct textual understanding, can significantly enhance language models when distilled appropriately.

Ayan Sengupta, Md Shad Akhtar, Tanmoy Chakraborty

Multi-head self-attention-based Transformers have shown promise in different learning tasks. Albeit these models exhibit significant improvement in understanding short-term and long-term contexts from sequences, encoders of Transformers and their variants fail to preserve layer-wise contextual information. Transformers usually project tokens onto sparse manifolds and fail to preserve mathematical equivalence among the token representations. In this work, we propose TransJect, an encoder model that guarantees a theoretical bound for layer-wise distance preservation between a pair of tokens. We propose a simple alternative to dot-product attention to ensure Lipschitz continuity. This allows TransJect to learn injective mappings to transform token representations to different manifolds with similar topology and preserve Euclidean distance between every pair of tokens in subsequent layers. Evaluations across multiple benchmark short- and long-sequence classification tasks show maximum improvements of 6.8% and 5.9%, respectively, over the variants of Transformers. Additionally, TransJect displays 79% better performance than Transformer on the language modeling task. We further highlight the shortcomings of multi-head self-attention from the statistical physics viewpoint. Although multi-head self-attention was incepted to learn different abstraction levels within the networks, our empirical analyses suggest that different attention heads learn randomly and unorderly. In contrast, TransJect adapts a mixture of experts for regularization; these experts are more orderly and balanced and learn different sparse representations from the input sequences. TransJect exhibits very low entropy and can be efficiently scaled to larger depths.

Zeba Afroz, Harsh Vardhan, Pawan Bhakuni et al.

Narratives are the cognitive and emotional scaffolds of propaganda. They organize isolated persuasive techniques into coherent stories that justify actions, attribute blame, and evoke identification with ideological camps. In this paper, we propose a novel fine-grained narrative classification in biased news articles. We also explore article-bias classification as the precursor task to narrative classification and fine-grained persuasive technique identification. We develop INDI-PROP, the first ideologically grounded fine-grained narrative dataset with multi-level annotation for analyzing propaganda in Indian news media. Our dataset INDI-PROP comprises 1,266 articles focusing on two polarizing socio-political events in recent times: CAA and the Farmers' protest. Each article is annotated at three hierarchical levels: (i) ideological article-bias (pro-government, pro-opposition, neutral), (ii) event-specific fine-grained narrative frames anchored in ideological polarity and communicative intent, and (iii) persuasive techniques. We propose FANTA and TPTC, two GPT-4o-mini guided multi-hop prompt-based reasoning frameworks for the bias, narrative, and persuasive technique classification. FANTA leverages multi-layered communicative phenomena by integrating information extraction and contextual framing for hierarchical reasoning. On the other hand, TPTC adopts systematic decomposition of persuasive cues via a two-stage approach. Our evaluation suggests substantial improvement over underlying baselines in each case.

Rohan Charudatt Salvi, Chirag Chawla, Dhruv Jain et al.

Automatic medical text simplification plays a key role in improving health literacy by making complex biomedical research accessible to diverse readers. However, most existing resources assume a single generic audience, overlooking the wide variation in medical literacy and information needs across user groups. To address this limitation, we introduce PERCS (Persona-guided Controllable Summarization), a dataset of biomedical abstracts paired with summaries tailored to four personas: Laypersons, Premedical Students, Non-medical Researchers, and Medical Experts. These personas represent different levels of medical literacy and information needs, emphasizing the need for targeted, audience-specific summarization. Each summary in PERCS was reviewed by physicians for factual accuracy and persona alignment using a detailed error taxonomy. Technical validation shows clear differences in readability, vocabulary, and content depth across personas. Along with describing the dataset, we benchmark four large language models on PERCS using automatic evaluation metrics that assess comprehensiveness, readability, and faithfulness, establishing baseline results for future research. The dataset, annotation guidelines, and evaluation materials are publicly available to support research on persona-specific communication and controllable biomedical summarization.

Siddhant Agarwal, Adya Dhuler, Polly Ruhnke et al.

Over the past years, memes have evolved from being exclusively a medium of humorous exchanges to one that allows users to express a range of emotions freely and easily. With the ever-growing utilization of memes in expressing depressive sentiments, we conduct a study on identifying depressive symptoms exhibited by memes shared by users of online social media platforms. We introduce RESTOREx as a vital resource for detecting depressive symptoms in memes on social media through the Large Language Model (LLM) generated and human-annotated explanations. We introduce MAMAMemeia, a collaborative multi-agent multi-aspect discussion framework grounded in the clinical psychology method of Cognitive Analytic Therapy (CAT) Competencies. MAMAMemeia improves upon the current state-of-the-art by 7.55% in macro-F1 and is established as the new benchmark compared to over 30 methods.

Amey Hengle, Aswini Kumar, Sahajpreet Singh et al.

Counterspeech, defined as a response to mitigate online hate speech, is increasingly used as a non-censorial solution. Addressing hate speech effectively involves dispelling the stereotypes, prejudices, and biases often subtly implied in brief, single-sentence statements or abuses. These implicit expressions challenge language models, especially in seq2seq tasks, as model performance typically excels with longer contexts. Our study introduces CoARL, a novel framework enhancing counterspeech generation by modeling the pragmatic implications underlying social biases in hateful statements. CoARL's first two phases involve sequential multi-instruction tuning, teaching the model to understand intents, reactions, and harms of offensive statements, and then learning task-specific low-rank adapter weights for generating intent-conditioned counterspeech. The final phase uses reinforcement learning to fine-tune outputs for effectiveness and non-toxicity. CoARL outperforms existing benchmarks in intent-conditioned counterspeech generation, showing an average improvement of 3 points in intent-conformity and 4 points in argument-quality metrics. Extensive human evaluation supports CoARL's efficacy in generating superior and more context-appropriate responses compared to existing systems, including prominent LLMs like ChatGPT.

Kartik Kartik, Sanjana Soni, Anoop Kunchukuttan et al. · amazon-science, meta-ai

The widespread online communication in a modern multilingual world has provided opportunities to blend more than one language (aka code-mixed language) in a single utterance. This has resulted a formidable challenge for the computational models due to the scarcity of annotated data and presence of noise. A potential solution to mitigate the data scarcity problem in low-resource setup is to leverage existing data in resource-rich language through translation. In this paper, we tackle the problem of code-mixed (Hinglish and Bengalish) to English machine translation. First, we synthetically develop HINMIX, a parallel corpus of Hinglish to English, with ~4.2M sentence pairs. Subsequently, we propose RCMT, a robust perturbation based joint-training model that learns to handle noise in the real-world code-mixed text by parameter sharing across clean and noisy words. Further, we show the adaptability of RCMT in a zero-shot setup for Bengalish to English translation. Our evaluation and comprehensive analyses qualitatively and quantitatively demonstrate the superiority of RCMT over state-of-the-art code-mixed and robust translation methods.

Abdullah Mazhar, Zuhair hasan shaik, Aseem Srivastava et al. · microsoft-research

The expression of mental health symptoms through non-traditional means, such as memes, has gained remarkable attention over the past few years, with users often highlighting their mental health struggles through figurative intricacies within memes. While humans rely on commonsense knowledge to interpret these complex expressions, current Multimodal Language Models (MLMs) struggle to capture these figurative aspects inherent in memes. To address this gap, we introduce a novel dataset, AxiOM, derived from the GAD anxiety questionnaire, which categorizes memes into six fine-grained anxiety symptoms. Next, we propose a commonsense and domain-enriched framework, M3H, to enhance MLMs' ability to interpret figurative language and commonsense knowledge. The overarching goal remains to first understand and then classify the mental health symptoms expressed in memes. We benchmark M3H against 6 competitive baselines (with 20 variations), demonstrating improvements in both quantitative and qualitative metrics, including a detailed human evaluation. We observe a clear improvement of 4.20% and 4.66% on weighted-F1 metric. To assess the generalizability, we perform extensive experiments on a public dataset, RESTORE, for depressive symptom identification, presenting an extensive ablation study that highlights the contribution of each module in both datasets. Our findings reveal limitations in existing models and the advantage of employing commonsense to enhance figurative understanding.

Aseem Srivastava, Zuhair Hasan Shaik, Tanmoy Chakraborty et al.

In mental health counseling, a variety of earlier studies have focused on dialogue modeling. However, most of these studies give limited to no emphasis on the quality of interaction between a patient and a therapist. The therapeutic bond between a patient and a therapist directly correlates with effective mental health counseling. It involves developing the patient's trust on the therapist over the course of counseling. To assess the therapeutic bond in counseling, we introduce trust as a therapist-assistive metric. Our definition of trust involves patients' willingness and openness to express themselves and, consequently, receive better care. We conceptualize it as a dynamic trajectory observable through textual interactions during the counseling. To facilitate trust modeling, we present MENTAL-TRUST, a novel counseling dataset comprising manual annotation of 212 counseling sessions with first-of-its-kind seven expert-verified ordinal trust levels. We project our problem statement as an ordinal classification task for trust quantification and propose a new benchmark, TrustBench, comprising a suite of classical and state-of-the-art language models on MENTAL-TRUST. We evaluate the performance across a suite of metrics and lay out an exhaustive set of findings. Our study aims to unfold how trust evolves in therapeutic interactions.

Akshara Nair, Zeba Afroz, Md Shad Akhtar

Incongruence detection in eyewitness narratives is critical for understanding the reliability of testimonies, yet traditional approaches often fail to address the nuanced inconsistencies inherent in such accounts. In this paper, we introduce a novel task of incongruence detection in eyewitness testimonies. Given a pair of testimonies containing of multiple pairs of question and answer by two subjects, we identify contextually related incongruence between the two subjects. We also mark the span of incongruences in the utterances. To achieve this, we developed MIND(MultI-EyewitNess Deception) - a comprehensive dataset consisting of 2927 pairs of contextually related answers designed to capture both explicit and implicit contradictions. INstruction - TunEd iNcongruity Detection framework based on 6W and multi-hop reasoning approach, aka. INTEND. Drawing from investigative techniques, INTEND address the task as a close-style problem, contradicting on the who, what, when, where and why aspect of the content. Our findings shows that prompt tuning, especially when utilizing our framework, enhances the detection of incongruences by a margin of +5.63 percent. We compare our approach with multiple fine-tuning and prompt tuning techniques on MLMs and LLMs. Emperical results demonstrate convincing performance improvement in F1-score over fine-tuned and regular prompt-tuning techniques, highlighting the effectiveness of our approach.

Joykirat Singh, Sehban Fazili, Rohan Jain et al.

Privacy policy documents have a crucial role in educating individuals about the collection, usage, and protection of users' personal data by organizations. However, they are notorious for their lengthy, complex, and convoluted language especially involving privacy-related entities. Hence, they pose a significant challenge to users who attempt to comprehend organization's data usage policy. In this paper, we propose to enhance the interpretability and readability of policy documents by using controlled abstractive summarization -- we enforce the generated summaries to include critical privacy-related entities (e.g., data and medium) and organization's rationale (e.g.,target and reason) in collecting those entities. To achieve this, we develop PD-Sum, a policy-document summarization dataset with marked privacy-related entity labels. Our proposed model, EROS, identifies critical entities through a span-based entity extraction model and employs them to control the information content of the summaries using proximal policy optimization (PPO). Comparison shows encouraging improvement over various baselines. Furthermore, we furnish qualitative and human evaluations to establish the efficacy of EROS.

Sarah Masud, Mohammad Aflah Khan, Vikram Goyal et al.

Despite the widespread adoption, there is a lack of research into how various critical aspects of pretrained language models (PLMs) affect their performance in hate speech detection. Through five research questions, our findings and recommendations lay the groundwork for empirically investigating different aspects of PLMs' use in hate speech detection. We deep dive into comparing different pretrained models, evaluating their seed robustness, finetuning settings, and the impact of pretraining data collection time. Our analysis reveals early peaks for downstream tasks during pretraining, the limited benefit of employing a more recent pretraining corpus, and the significance of specific layers during finetuning. We further call into question the use of domain-specific models and highlight the need for dynamic datasets for benchmarking hate speech detection.

Zuhair Hasan Shaik, Abdullah Mazhar, Aseem Srivastava et al.

Large Language Models have demonstrated impressive fluency across diverse tasks, yet their tendency to produce toxic content remains a critical challenge for AI safety and public trust. Existing toxicity mitigation approaches primarily manipulate individual neuron activations, but these methods suffer from instability, context dependence, and often compromise the model's core language abilities. To address these shortcomings, we investigate three key questions: the stability of neuron-level toxicity indicators, the advantages of structural (layer-wise) representations, and the interpretability of mechanisms driving toxic generation. Through extensive experiments on Jigsaw and ToxiCN datasets, we show that aggregated layer-wise features provide more robust signals than single neurons. Moreover, we observe conceptual limitations in prior works that conflate toxicity detection experts and generation experts within neuron-based interventions. To mitigate this, we propose a novel principled intervention technique, EigenShift, based on eigen-decomposition of the language model's final output layer. This method selectively targets generation-aligned components, enabling precise toxicity suppression without impairing linguistic competence. Our method requires no additional training or fine-tuning, incurs minimal computational cost, and is grounded in rigorous theoretical analysis.

Palaash Goel, Dushyant Singh Chauhan, Md Shad Akhtar

Sarcasm is a linguistic phenomenon that intends to ridicule a target (e.g., entity, event, or person) in an inherent way. Multimodal Sarcasm Explanation (MuSE) aims at revealing the intended irony in a sarcastic post using a natural language explanation. Though important, existing systems overlooked the significance of the target of sarcasm in generating explanations. In this paper, we propose a Target-aUgmented shaRed fusion-Based sarcasm explanatiOn model, aka. TURBO. We design a novel shared-fusion mechanism to leverage the inter-modality relationships between an image and its caption. TURBO assumes the target of the sarcasm and guides the multimodal shared fusion mechanism in learning intricacies of the intended irony for explanations. We evaluate our proposed TURBO model on the MORE+ dataset. Comparison against multiple baselines and state-of-the-art models signifies the performance improvement of TURBO by an average margin of $+3.3\%$. Moreover, we explore LLMs in zero and one-shot settings for our task and observe that LLM-generated explanation, though remarkable, often fails to capture the critical nuances of the sarcasm. Furthermore, we supplement our study with extensive human evaluation on TURBO's generated explanations and find them out to be comparatively better than other systems.

Aseem Srivastava, Gauri Naik, Alison Cerezo et al.

The crisis of mental health issues is escalating. Effective counseling serves as a critical lifeline for individuals suffering from conditions like PTSD, stress, etc. Therapists forge a crucial therapeutic bond with clients, steering them towards positivity. Unfortunately, the massive shortage of professionals, high costs, and mental health stigma pose significant barriers to consulting therapists. As a substitute, Virtual Mental Health Assistants (VMHAs) have emerged in the digital healthcare space. However, most existing VMHAs lack the commonsense to understand the nuanced sentiments of clients to generate effective responses. To this end, we propose EmpRes, a novel sentiment-guided mechanism incorporating commonsense awareness for generating responses. By leveraging foundation models and harnessing commonsense knowledge, EmpRes aims to generate responses that effectively shape the client's sentiment towards positivity. We evaluate the performance of EmpRes on HOPE, a benchmark counseling dataset, and observe a remarkable performance improvement compared to the existing baselines across a suite of qualitative and quantitative metrics. Moreover, our extensive empirical analysis and human evaluation show that the generation ability of EmpRes is well-suited and, in some cases, surpasses the gold standard. Further, we deploy EmpRes as a chat interface for users seeking mental health support. We address the deployed system's effectiveness through an exhaustive user study with a significant positive response. Our findings show that 91% of users find the system effective, 80% express satisfaction, and over 85.45% convey a willingness to continue using the interface and recommend it to others, demonstrating the practical applicability of EmpRes in addressing the pressing challenges of mental health support, emphasizing user feedback, and ethical considerations in a real-world context.

Mohammad Aflah Khan, Neemesh Yadav, Sarah Masud et al.

The rise of large language models (LLMs) has created a need for advanced benchmarking systems beyond traditional setups. To this end, we introduce QUENCH, a novel text-based English Quizzing Benchmark manually curated and transcribed from YouTube quiz videos. QUENCH possesses masked entities and rationales for the LLMs to predict via generation. At the intersection of geographical context and common sense reasoning, QUENCH helps assess world knowledge and deduction capabilities of LLMs via a zero-shot, open-domain quizzing setup. We perform an extensive evaluation on 7 LLMs and 4 metrics, investigating the influence of model size, prompting style, geographical context, and gold-labeled rationale generation. The benchmarking concludes with an error analysis to which the LLMs are prone.

Gauri Naik, Sharad Chandakacherla, Shweta Yadav et al.

Healthcare Community Question Answering (CQA) forums offer an accessible platform for individuals seeking information on various healthcare-related topics. People find such platforms suitable for self-disclosure, seeking medical opinions, finding simplified explanations for their medical conditions, and answering others' questions. However, answers on these forums are typically diverse and prone to off-topic discussions. It can be challenging for readers to sift through numerous answers and extract meaningful insights, making answer summarization a crucial task for CQA forums. While several efforts have been made to summarize the community answers, most of them are limited to the open domain and overlook the different perspectives offered by these answers. To address this problem, this paper proposes a novel task of perspective-specific answer summarization. We identify various perspectives, within healthcare-related responses and frame a perspective-driven abstractive summary covering all responses. To achieve this, we annotate 3167 CQA threads with 6193 perspective-aware summaries in our PUMA dataset. Further, we propose PLASMA, a prompt-driven controllable summarization model. To encapsulate the perspective-specific conditions, we design an energy-controlled loss function for the optimization. We also leverage the prefix tuner to learn the intricacies of the health-care perspective summarization. Our evaluation against five baselines suggests the superior performance of PLASMA by a margin of 1.5-21% improvement. We supplement our experiments with ablation and qualitative analysis.

Neemesh Yadav, Sarah Masud, Vikram Goyal et al.

Employing language models to generate explanations for an incoming implicit hate post is an active area of research. The explanation is intended to make explicit the underlying stereotype and aid content moderators. The training often combines top-k relevant knowledge graph (KG) tuples to provide world knowledge and improve performance on standard metrics. Interestingly, our study presents conflicting evidence for the role of the quality of KG tuples in generating implicit explanations. Consequently, simpler models incorporating external toxicity signals outperform KG-infused models. Compared to the KG-based setup, we observe a comparable performance for SBIC (LatentHatred) datasets with a performance variation of +0.44 (+0.49), +1.83 (-1.56), and -4.59 (+0.77) in BLEU, ROUGE-L, and BERTScore. Further human evaluation and error analysis reveal that our proposed setup produces more precise explanations than zero-shot GPT-3.5, highlighting the intricate nature of the task.

Aseem Srivastava, Tanya Gupta, Alison Cerezo et al.

Online Mental Health Communities (OMHCs), such as Reddit, have witnessed a surge in popularity as go-to platforms for seeking information and support in managing mental health needs. Platforms like Reddit offer immediate interactions with peers, granting users a vital space for seeking mental health assistance. However, the largely unregulated nature of these platforms introduces intricate challenges for both users and society at large. This study explores the factors that drive peer engagement within counseling threads, aiming to enhance our understanding of this critical phenomenon. We introduce BeCOPE, a novel behavior encoded Peer counseling dataset comprising over 10,118 posts and 58,279 comments sourced from 21 mental health-specific subreddits. The dataset is annotated using three major fine-grained behavior labels: (a) intent, (b) criticism, and (c) readability, along with the emotion labels. Our analysis indicates the prominence of ``self-criticism'' as the most prevalent form of criticism expressed by help-seekers, accounting for a significant 43% of interactions. Intriguingly, we observe that individuals who explicitly express their need for help are 18.01% more likely to receive assistance compared to those who present ``surveys'' or engage in ``rants.'' Furthermore, we highlight the pivotal role of well-articulated problem descriptions, showing that superior readability effectively doubles the likelihood of receiving the sought-after support. Our study emphasizes the essential role of OMHCs in offering personalized guidance and unveils behavior-driven engagement patterns.

Shivam Sharma, Ramaneswaran S, Udit Arora et al.

Memes are a powerful tool for communication over social media. Their affinity for evolving across politics, history, and sociocultural phenomena makes them an ideal communication vehicle. To comprehend the subtle message conveyed within a meme, one must understand the background that facilitates its holistic assimilation. Besides digital archiving of memes and their metadata by a few websites like knowyourmeme.com, currently, there is no efficient way to deduce a meme's context dynamically. In this work, we propose a novel task, MEMEX - given a meme and a related document, the aim is to mine the context that succinctly explains the background of the meme. At first, we develop MCC (Meme Context Corpus), a novel dataset for MEMEX. Further, to benchmark MCC, we propose MIME (MultImodal Meme Explainer), a multimodal neural framework that uses common sense enriched meme representation and a layered approach to capture the cross-modal semantic dependencies between the meme and the context. MIME surpasses several unimodal and multimodal systems and yields an absolute improvement of ~ 4% F1-score over the best baseline. Lastly, we conduct detailed analyses of MIME's performance, highlighting the aspects that could lead to optimal modeling of cross-modal contextual associations.

Rishabh Gupta, Shaily Desai, Manvi Goel et al.

Counterspeech has been demonstrated to be an efficacious approach for combating hate speech. While various conventional and controlled approaches have been studied in recent years to generate counterspeech, a counterspeech with a certain intent may not be sufficient in every scenario. Due to the complex and multifaceted nature of hate speech, utilizing multiple forms of counter-narratives with varying intents may be advantageous in different circumstances. In this paper, we explore intent-conditioned counterspeech generation. At first, we develop IntentCONAN, a diversified intent-specific counterspeech dataset with 6831 counterspeeches conditioned on five intents, i.e., informative, denouncing, question, positive, and humour. Subsequently, we propose QUARC, a two-stage framework for intent-conditioned counterspeech generation. QUARC leverages vector-quantized representations learned for each intent category along with PerFuMe, a novel fusion module to incorporate intent-specific information into the model. Our evaluation demonstrates that QUARC outperforms several baselines by an average of 10% across evaluation metrics. An extensive human evaluation supplements our hypothesis of better and more appropriate responses than comparative systems.

Poorav Desai, Tanmoy Chakraborty, Md Shad Akhtar

Sarcasm is a pervading linguistic phenomenon and highly challenging to explain due to its subjectivity, lack of context and deeply-felt opinion. In the multimodal setup, sarcasm is conveyed through the incongruity between the text and visual entities. Although recent approaches deal with sarcasm as a classification problem, it is unclear why an online post is identified as sarcastic. Without proper explanation, end users may not be able to perceive the underlying sense of irony. In this paper, we propose a novel problem -- Multimodal Sarcasm Explanation (MuSE) -- given a multimodal sarcastic post containing an image and a caption, we aim to generate a natural language explanation to reveal the intended sarcasm. To this end, we develop MORE, a new dataset with explanation of 3510 sarcastic multimodal posts. Each explanation is a natural language (English) sentence describing the hidden irony. We benchmark MORE by employing a multimodal Transformer-based architecture. It incorporates a cross-modal attention in the Transformer's encoder which attends to the distinguishing features between the two modalities. Subsequently, a BART-based auto-regressive decoder is used as the generator. Empirical results demonstrate convincing results over various baselines (adopted for MuSE) across five evaluation metrics. We also conduct human evaluation on predictions and obtain Fleiss' Kappa score of 0.4 as a fair agreement among 25 evaluators.

Ganeshan Malhotra, Abdul Waheed, Aseem Srivastava et al.

The onset of the COVID-19 pandemic has brought the mental health of people under risk. Social counselling has gained remarkable significance in this environment. Unlike general goal-oriented dialogues, a conversation between a patient and a therapist is considerably implicit, though the objective of the conversation is quite apparent. In such a case, understanding the intent of the patient is imperative in providing effective counselling in therapy sessions, and the same applies to a dialogue system as well. In this work, we take forward a small but an important step in the development of an automated dialogue system for mental-health counselling. We develop a novel dataset, named HOPE, to provide a platform for the dialogue-act classification in counselling conversations. We identify the requirement of such conversation and propose twelve domain-specific dialogue-act (DAC) labels. We collect 12.9K utterances from publicly-available counselling session videos on YouTube, extract their transcripts, clean, and annotate them with DAC labels. Further, we propose SPARTA, a transformer-based architecture with a novel speaker- and time-aware contextual learning for the dialogue-act classification. Our evaluation shows convincing performance over several baselines, achieving state-of-the-art on HOPE. We also supplement our experiments with extensive empirical and qualitative analyses of SPARTA.

Shraman Pramanick, Dimitar Dimitrov, Rituparna Mukherjee et al.

Among the various modes of communication in social media, the use of Internet memes has emerged as a powerful means to convey political, psychological, and socio-cultural opinions. Although memes are typically humorous in nature, recent days have witnessed a proliferation of harmful memes targeted to abuse various social entities. As most harmful memes are highly satirical and abstruse without appropriate contexts, off-the-shelf multimodal models may not be adequate to understand their underlying semantics. In this work, we propose two novel problem formulations: detecting harmful memes and the social entities that these harmful memes target. To this end, we present HarMeme, the first benchmark dataset, containing 3,544 memes related to COVID-19. Each meme went through a rigorous two-stage annotation process. In the first stage, we labeled a meme as very harmful, partially harmful, or harmless; in the second stage, we further annotated the type of target(s) that each harmful meme points to: individual, organization, community, or society/general public/other. The evaluation results using ten unimodal and multimodal models highlight the importance of using multimodal signals for both tasks. We further discuss the limitations of these models and we argue that more research is needed to address these problems.