Emotion Flip Reasoning in Multiparty Conversations
This work addresses the need for deeper emotional comprehension in conversational AI, though it is incremental as it builds on existing emotion detection tasks.
The paper tackles the problem of understanding emotional dynamics in multiparty conversations by identifying the instigator behind a speaker's emotion flip, and it achieves state-of-the-art performance with a 4-12% increase in F1-score using a novel neural architecture.
In a conversational dialogue, speakers may have different emotional states and their dynamics play an important role in understanding dialogue's emotional discourse. However, simply detecting emotions is not sufficient to entirely comprehend the speaker-specific changes in emotion that occur during a conversation. To understand the emotional dynamics of speakers in an efficient manner, it is imperative to identify the rationale or instigator behind any changes or flips in emotion expressed by the speaker. In this paper, we explore the task called Instigator based Emotion Flip Reasoning (EFR), which aims to identify the instigator behind a speaker's emotion flip within a conversation. For example, an emotion flip from joy to anger could be caused by an instigator like threat. To facilitate this task, we present MELD-I, a dataset that includes ground-truth EFR instigator labels, which are in line with emotional psychology. To evaluate the dataset, we propose a novel neural architecture called TGIF, which leverages Transformer encoders and stacked GRUs to capture the dialogue context, speaker dynamics, and emotion sequence in a conversation. Our evaluation demonstrates state-of-the-art performance (+4-12% increase in F1-score) against five baselines used for the task. Further, we establish the generalizability of TGIF on an unseen dataset in a zero-shot setting. Additionally, we provide a detailed analysis of the competing models, highlighting the advantages and limitations of our neural architecture.