Oleg Zaslavsky

Feng Chen, Luna Xingyu Li, Ray-Yuan Chung et al.

Digital portals in retirement communities often create physical and cognitive barriers for older adults, leading to digital avoidance. Generative AI offers a solution by enabling natural language interaction, yet its adoption is hindered by the opaque, "Black Box" nature of these systems and lingering usability challenges. To address this, we evaluated a voice-enabled Large Language Model (LLM) chatbot at a continuing care retirement community in the Pacific Northwest. Through a mixed-methods Co-Design and Literacy Workshop (N=25), we applied a "Glass Box" approach combining multimodal accessibility with intentional AI education. The intervention significantly improved participants' technical understanding (p=0.004) and perceived transparency (p=0.001), shifting their interaction model from blind trust to informed reliance prioritizing verifiable evidence. While voice input reduced cognitive load, usability scores dropped significantly for users aged 80 and older (r=-0.50), indicating that truly age-inclusive AI must evolve beyond touch-based interfaces toward zero-touch navigation.

Luna Xingyu Li, Ray-yuan Chung, Feng Chen et al.

Low technology and eHealth literacy among older adults in retirement communities hinder engagement with digital tools. To address this, we designed an LLM-powered chatbot prototype using a human-centered approach for a local retirement community. Through interviews and persona development, we prioritized accessibility and dual functionality: simplifying internal information retrieval and improving technology and eHealth literacy. A pilot trial with residents demonstrated high satisfaction and ease of use, but also identified areas for further improvement. Based on the feedback, we refined the chatbot using GPT-3.5 Turbo and Streamlit. The chatbot employs tailored prompt engineering to deliver concise responses. Accessible features like adjustable font size, interface theme and personalized follow-up responses were implemented. Future steps include enabling voice-to-text function and longitudinal intervention studies. Together, our results highlight the potential of LLM-driven chatbots to empower older adults through accessible, personalized interactions, bridging literacy gaps in retirement communities.