Dilek Hakkani‐Tür

Karthik Gopalakrishnan, Behnam Hedayatnia, Qinlang Chen et al. · amazon-science, gatech

Building socialbots that can have deep, engaging open-domain conversations with humans is one of the grand challenges of artificial intelligence (AI). To this end, bots need to be able to leverage world knowledge spanning several domains effectively when conversing with humans who have their own world knowledge. Existing knowledge-grounded conversation datasets are primarily stylized with explicit roles for conversation partners. These datasets also do not explore depth or breadth of topical coverage with transitions in conversations. We introduce Topical-Chat, a knowledge-grounded human-human conversation dataset where the underlying knowledge spans 8 broad topics and conversation partners don't have explicitly defined roles, to help further research in open-domain conversational AI. We also train several state-of-the-art encoder-decoder conversational models on Topical-Chat and perform automated and human evaluation for benchmarking.

Nicholas Meade, Spandana Gella, Devamanyu Hazarika et al. · cmu

While large neural-based conversational models have become increasingly proficient dialogue agents, recent work has highlighted safety issues with these systems. For example, these systems can be goaded into generating toxic content, which often perpetuates social biases or stereotypes. We investigate a retrieval-based method for reducing bias and toxicity in responses from chatbots. It uses in-context learning to steer a model towards safer generations. Concretely, to generate a response to an unsafe dialogue context, we retrieve demonstrations of safe responses to similar dialogue contexts. We find our method performs competitively with strong baselines without requiring training. For instance, using automatic evaluation, we find our best fine-tuned baseline only generates safe responses to unsafe dialogue contexts from DiaSafety 4.04% more than our approach. Finally, we also propose a re-ranking procedure which can further improve response safeness.

Behnam Hedayatnia, Di Jin, Yang Liu et al. · mit

Recent progress on neural approaches for language processing has triggered a resurgence of interest on building intelligent open-domain chatbots. However, even the state-of-the-art neural chatbots cannot produce satisfying responses for every turn in a dialog. A practical solution is to generate multiple response candidates for the same context, and then perform response ranking/selection to determine which candidate is the best. Previous work in response selection typically trains response rankers using synthetic data that is formed from existing dialogs by using a ground truth response as the single appropriate response and constructing inappropriate responses via random selection or using adversarial methods. In this work, we curated a dataset where responses from multiple response generators produced for the same dialog context are manually annotated as appropriate (positive) and inappropriate (negative). We argue that such training data better matches the actual use case examples, enabling the models to learn to rank responses effectively. With this new dataset, we conduct a systematic evaluation of state-of-the-art methods for response selection, and demonstrate that both strategies of using multiple positive candidates and using manually verified hard negative candidates can bring in significant performance improvement in comparison to using the adversarial training data, e.g., increase of 3% and 13% in Recall@1 score, respectively.

Yifan Chen, Tianning Xu, Dilek Hakkani-Tur et al.

Multiple sampling-based methods have been developed for approximating and accelerating node embedding aggregation in graph convolutional networks (GCNs) training. Among them, a layer-wise approach recursively performs importance sampling to select neighbors jointly for existing nodes in each layer. This paper revisits the approach from a matrix approximation perspective, and identifies two issues in the existing layer-wise sampling methods: suboptimal sampling probabilities and estimation biases induced by sampling without replacement. To address these issues, we accordingly propose two remedies: a new principle for constructing sampling probabilities and an efficient debiasing algorithm. The improvements are demonstrated by extensive analyses of estimation variance and experiments on common benchmarks. Code and algorithm implementations are publicly available at https://github.com/ychen-stat-ml/GCN-layer-wise-sampling .

Prakhar Gupta, Yang Liu, Di Jin et al. · cmu

Dialogue models are able to generate coherent and fluent responses, but they can still be challenging to control and may produce non-engaging, unsafe results. This unpredictability diminishes user trust and can hinder the use of the models in the real world. To address this, we introduce DialGuide, a novel framework for controlling dialogue model behavior using natural language rules, or guidelines. These guidelines provide information about the context they are applicable to and what should be included in the response, allowing the models to generate responses that are more closely aligned with the developer's expectations and intent. We evaluate DialGuide on three tasks in open-domain dialogue response generation: guideline selection, response generation, and response entailment verification. Our dataset contains 10,737 positive and 15,467 negative dialogue context-response-guideline triplets across two domains - chit-chat and safety. We provide baseline models for the tasks and benchmark their performance. We also demonstrate that DialGuide is effective in the dialogue safety domain, producing safe and engaging responses that follow developer guidelines.

Yan Xu, Mahdi Namazifar, Devamanyu Hazarika et al. · amazon-science

Large pre-trained language models (PLMs) have been shown to retain implicit knowledge within their parameters. To enhance this implicit knowledge, we propose Knowledge Injection into Language Models (KILM), a novel approach that injects entity-related knowledge into encoder-decoder PLMs, via a generative knowledge infilling objective through continued pre-training. This is done without architectural modifications to the PLMs or adding additional parameters. Experimental results over a suite of knowledge-intensive tasks spanning numerous datasets show that KILM enables models to retain more knowledge and hallucinate less, while preserving their original performance on general NLU and NLG tasks. KILM also demonstrates improved zero-shot performances on tasks such as entity disambiguation, outperforming state-of-the-art models having 30x more parameters.

Jack FitzGerald, Shankar Ananthakrishnan, Konstantine Arkoudas et al. · amazon-science, gatech

We present results from a large-scale experiment on pretraining encoders with non-embedding parameter counts ranging from 700M to 9.3B, their subsequent distillation into smaller models ranging from 17M-170M parameters, and their application to the Natural Language Understanding (NLU) component of a virtual assistant system. Though we train using 70% spoken-form data, our teacher models perform comparably to XLM-R and mT5 when evaluated on the written-form Cross-lingual Natural Language Inference (XNLI) corpus. We perform a second stage of pretraining on our teacher models using in-domain data from our system, improving error rates by 3.86% relative for intent classification and 7.01% relative for slot filling. We find that even a 170M-parameter model distilled from our Stage 2 teacher model has 2.88% better intent classification and 7.69% better slot filling error rates when compared to the 2.3B-parameter teacher trained only on public data (Stage 1), emphasizing the importance of in-domain data for pretraining. When evaluated offline using labeled NLU data, our 17M-parameter Stage 2 distilled model outperforms both XLM-R Base (85M params) and DistillBERT (42M params) by 4.23% to 6.14%, respectively. Finally, we present results from a full virtual assistant experimentation platform, where we find that models trained using our pretraining and distillation pipeline outperform models distilled from 85M-parameter teachers by 3.74%-4.91% on an automatic measurement of full-system user dissatisfaction.

Anna Gottardi, Osman Ipek, Giuseppe Castellucci et al. · amazon-science

Since its inception in 2016, the Alexa Prize program has enabled hundreds of university students to explore and compete to develop conversational agents through the SocialBot Grand Challenge. The goal of the challenge is to build agents capable of conversing coherently and engagingly with humans on popular topics for 20 minutes, while achieving an average rating of at least 4.0/5.0. However, as conversational agents attempt to assist users with increasingly complex tasks, new conversational AI techniques and evaluation platforms are needed. The Alexa Prize TaskBot challenge, established in 2021, builds on the success of the SocialBot challenge by introducing the requirements of interactively assisting humans with real-world Cooking and Do-It-Yourself tasks, while making use of both voice and visual modalities. This challenge requires the TaskBots to identify and understand the user's need, identify and integrate task and domain knowledge into the interaction, and develop new ways of engaging the user without distracting them from the task at hand, among other challenges. This paper provides an overview of the TaskBot challenge, describes the infrastructure support provided to the teams with the CoBot Toolkit, and summarizes the approaches the participating teams took to overcome the research challenges. Finally, it analyzes the performance of the competing TaskBots during the first year of the competition.

Hangjie Shi, Leslie Ball, Govind Thattai et al. · amazon-science

The Alexa Prize program has empowered numerous university students to explore, experiment, and showcase their talents in building conversational agents through challenges like the SocialBot Grand Challenge and the TaskBot Challenge. As conversational agents increasingly appear in multimodal and embodied contexts, it is important to explore the affordances of conversational interaction augmented with computer vision and physical embodiment. This paper describes the SimBot Challenge, a new challenge in which university teams compete to build robot assistants that complete tasks in a simulated physical environment. This paper provides an overview of the SimBot Challenge, which included both online and offline challenge phases. We describe the infrastructure and support provided to the teams including Alexa Arena, the simulated environment, and the ML toolkit provided to teams to accelerate their building of vision and language models. We summarize the approaches the participating teams took to overcome research challenges and extract key lessons learned. Finally, we provide analysis of the performance of the competing SimBots during the competition.

Mihail Eric, Nicole Chartier, Behnam Hedayatnia et al. · amazon-science, gatech

Incorporating external knowledge sources effectively in conversations is a longstanding problem in open-domain dialogue research. The existing literature on open-domain knowledge selection is limited and makes certain brittle assumptions on knowledge sources to simplify the overall task (Dinan et al., 2019), such as the existence of a single relevant knowledge sentence per context. In this work, we evaluate the existing state of open-domain conversation knowledge selection, showing where the existing methodologies regarding data and evaluation are flawed. We then improve on them by proposing a new framework for collecting relevant knowledge, and create an augmented dataset based on the Wizard of Wikipedia (WOW) corpus, which we call WOW++. WOW++ averages 8 relevant knowledge sentences per dialogue context, embracing the inherent ambiguity of open-domain dialogue knowledge selection. We then benchmark various knowledge ranking algorithms on this augmented dataset with both intrinsic evaluation and extrinsic measures of response quality, showing that neural rerankers that use WOW++ can outperform rankers trained on standard datasets.

Maximillian Chen, Alexandros Papangelis, Chenyang Tao et al.

Collecting high quality conversational data can be very expensive for most applications and infeasible for others due to privacy, ethical, or similar concerns. A promising direction to tackle this problem is to generate synthetic dialogues by prompting large language models. In this work, we use a small set of expert-written conversations as in-context examples to synthesize a social conversation dataset using prompting. We perform several thorough evaluations of our synthetic conversations compared to human-collected conversations. This includes various dimensions of conversation quality with human evaluation directly on the synthesized conversations, and interactive human evaluation of chatbots fine-tuned on the synthetically generated dataset. We additionally demonstrate that this prompting approach is generalizable to multi-party conversations, providing potential to create new synthetic data for multi-party tasks. Our synthetic multi-party conversations were rated more favorably across all measured dimensions compared to conversation excerpts sampled from a human-collected multi-party dataset.

Sha Li, Mahdi Namazifar, Di Jin et al.

Providing conversation models with background knowledge has been shown to make open-domain dialogues more informative and engaging. Existing models treat knowledge selection as a sentence ranking or classification problem where each sentence is handled individually, ignoring the internal semantic connection among sentences in the background document. In this work, we propose to automatically convert the background knowledge documents into document semantic graphs and then perform knowledge selection over such graphs. Our document semantic graphs preserve sentence-level information through the use of sentence nodes and provide concept connections between sentences. We jointly apply multi-task learning for sentence-level and concept-level knowledge selection and show that it improves sentence-level selection. Our experiments show that our semantic graph-based knowledge selection improves over sentence selection baselines for both the knowledge selection task and the end-to-end response generation task on HollE and improves generalization on unseen topics in WoW.

Yen-Ting Lin, Alexandros Papangelis, Seokhwan Kim et al.

This work focuses on in-context data augmentation for intent detection. Having found that augmentation via in-context prompting of large pre-trained language models (PLMs) alone does not improve performance, we introduce a novel approach based on PLMs and pointwise V-information (PVI), a metric that can measure the usefulness of a datapoint for training a model. Our method first fine-tunes a PLM on a small seed of training data and then synthesizes new datapoints - utterances that correspond to given intents. It then employs intent-aware filtering, based on PVI, to remove datapoints that are not helpful to the downstream intent classifier. Our method is thus able to leverage the expressive power of large language models to produce diverse training data. Empirical results demonstrate that our method can produce synthetic training data that achieve state-of-the-art performance on three challenging intent detection datasets under few-shot settings (1.28% absolute improvement in 5-shot and 1.18% absolute in 10-shot, on average) and perform on par with the state-of-the-art in full-shot settings (within 0.01% absolute, on average).

Maximillian Chen, Alexandros Papangelis, Chenyang Tao et al.

Dialogue understanding tasks often necessitate abundant annotated data to achieve good performance and that presents challenges in low-resource settings. To alleviate this barrier, we explore few-shot data augmentation for dialogue understanding by prompting large pre-trained language models and present a novel approach that iterates on augmentation quality by applying weakly-supervised filters. We evaluate our methods on the emotion and act classification tasks in DailyDialog and the intent classification task in Facebook Multilingual Task-Oriented Dialogue. Models fine-tuned on our augmented data mixed with few-shot ground truth data are able to approach or surpass existing state-of-the-art performance on both datasets. For DailyDialog specifically, using 10% of the ground truth data we outperform the current state-of-the-art model which uses 100% of the data.

Hyounghun Kim, Aishwarya Padmakumar, Di Jin et al. · amazon-science

Natural language guided embodied task completion is a challenging problem since it requires understanding natural language instructions, aligning them with egocentric visual observations, and choosing appropriate actions to execute in the environment to produce desired changes. We experiment with augmenting a transformer model for this task with modules that effectively utilize a wider field of view and learn to choose whether the next step requires a navigation or manipulation action. We observed that the proposed modules resulted in improved, and in fact state-of-the-art performance on an unseen validation set of a popular benchmark dataset, ALFRED. However, our best model selected using the unseen validation set underperforms on the unseen test split of ALFRED, indicating that performance on the unseen validation set may not in itself be a sufficient indicator of whether model improvements generalize to unseen test sets. We highlight this result as we believe it may be a wider phenomenon in machine learning tasks but primarily noticeable only in benchmarks that limit evaluations on test splits, and highlights the need to modify benchmark design to better account for variance in model performance.

Lu Zeng, Sree Hari Krishnan Parthasarathi, Dilek Hakkani-Tur

Text-to-SQL task maps natural language utterances to structured queries that can be issued to a database. State-of-the-art (SOTA) systems rely on finetuning large, pre-trained language models in conjunction with constrained decoding applying a SQL parser. On the well established Spider dataset, we begin with Oracle studies: specifically, choosing an Oracle hypothesis from a SOTA model's 10-best list, yields a $7.7\%$ absolute improvement in both exact match (EM) and execution (EX) accuracy, showing significant potential improvements with reranking. Identifying coherence and correctness as reranking approaches, we design a model generating a query plan and propose a heuristic schema linking algorithm. Combining both approaches, with T5-Large, we obtain a consistent $1\% $ improvement in EM accuracy, and a $~2.5\%$ improvement in EX, establishing a new SOTA for this task. Our comprehensive error studies on DEV data show the underlying difficulty in making progress on this task.

Di Jin, Shuyang Gao, Seokhwan Kim et al.

In many real-world settings, machine learning models need to identify user inputs that are out-of-domain (OOD) so as to avoid performing wrong actions. This work focuses on a challenging case of OOD detection, where no labels for in-domain data are accessible (e.g., no intent labels for the intent classification task). To this end, we first evaluate different language model based approaches that predict likelihood for a sequence of tokens. Furthermore, we propose a novel representation learning based method by combining unsupervised clustering and contrastive learning so that better data representations for OOD detection can be learned. Through extensive experiments, we demonstrate that this method can significantly outperform likelihood-based methods and can be even competitive to the state-of-the-art supervised approaches with label information.

Sarik Ghazarian, Behnam Hedayatnia, Alexandros Papangelis et al.

Accurate automatic evaluation metrics for open-domain dialogs are in high demand. Existing model-based metrics for system response evaluation are trained on human annotated data, which is cumbersome to collect. In this work, we propose to use information that can be automatically extracted from the next user utterance, such as its sentiment or whether the user explicitly ends the conversation, as a proxy to measure the quality of the previous system response. This allows us to train on a massive set of dialogs with weak supervision, without requiring manual system turn quality annotations. Experiments show that our model is comparable to models trained on human annotated data. Furthermore, our model generalizes across both spoken and written open-domain dialog corpora collected from real and paid users.

Shikib Mehri, Jinho Choi, Luis Fernando D'Haro et al.

This is a report on the NSF Future Directions Workshop on Automatic Evaluation of Dialog. The workshop explored the current state of the art along with its limitations and suggested promising directions for future work in this important and very rapidly changing area of research.

Spandana Gella, Aishwarya Padmakumar, Patrick Lange et al. · amazon-science

Embodied agents need to be able to interact in natural language understanding task descriptions and asking appropriate follow up questions to obtain necessary information to be effective at successfully accomplishing tasks for a wide range of users. In this work, we propose a set of dialog acts for modelling such dialogs and annotate the TEACh dataset that includes over 3,000 situated, task oriented conversations (consisting of 39.5k utterances in total) with dialog acts. TEACh-DA is one of the first large scale dataset of dialog act annotations for embodied task completion. Furthermore, we demonstrate the use of this annotated dataset in training models for tagging the dialog acts of a given utterance, predicting the dialog act of the next response given a dialog history, and use the dialog acts to guide agent's non-dialog behaviour. In particular, our experiments on the TEACh Execution from Dialog History task where the model predicts the sequence of low level actions to be executed in the environment for embodied task completion, demonstrate that dialog acts can improve end task success rate by up to 2 points compared to the system without dialog acts.

Yen-Ting Lin, Alexandros Papangelis, Seokhwan Kim et al.

While rich, open-domain textual data are generally available and may include interesting phenomena (humor, sarcasm, empathy, etc.) most are designed for language processing tasks, and are usually in a non-conversational format. In this work, we take a step towards automatically generating conversational data using Generative Conversational Networks, aiming to benefit from the breadth of available language and knowledge data, and train open domain social conversational agents. We evaluate our approach on conversations with and without knowledge on the Topical Chat dataset using automatic metrics and human evaluators. Our results show that for conversations without knowledge grounding, GCN can generalize from the seed data, producing novel conversations that are less relevant but more engaging and for knowledge-grounded conversations, it can produce more knowledge-focused, fluent, and engaging conversations. Specifically, we show that for open-domain conversations with 10\% of seed data, our approach performs close to the baseline that uses 100% of the data, while for knowledge-grounded conversations, it achieves the same using only 1% of the data, on human ratings of engagingness, fluency, and relevance.

Di Jin, Sijia Liu, Yang Liu et al.

Though chatbots based on large neural models can often produce fluent responses in open domain conversations, one salient error type is contradiction or inconsistency with the preceding conversation turns. Previous work has treated contradiction detection in bot responses as a task similar to natural language inference, e.g., detect the contradiction between a pair of bot utterances. However, utterances in conversations may contain co-references or ellipsis, and using these utterances as is may not always be sufficient for identifying contradictions. This work aims to improve the contradiction detection via rewriting all bot utterances to restore antecedents and ellipsis. We curated a new dataset for utterance rewriting and built a rewriting model on it. We empirically demonstrate that this model can produce satisfactory rewrites to make bot utterances more complete. Furthermore, using rewritten utterances improves contradiction detection performance significantly, e.g., the AUPR and joint accuracy scores (detecting contradiction along with evidence) increase by 6.5% and 4.5% (absolute increase), respectively.

Yifan Chen, Devamanyu Hazarika, Mahdi Namazifar et al.

The massive amount of trainable parameters in the pre-trained language models (PLMs) makes them hard to be deployed to multiple downstream tasks. To address this issue, parameter-efficient transfer learning methods have been proposed to tune only a few parameters during fine-tuning while freezing the rest. This paper looks at existing methods along this line through the \textit{kernel lens}. Motivated by the connection between self-attention in transformer-based PLMs and kernel learning, we propose \textit{kernel-wise adapters}, namely \textit{Kernel-mix}, that utilize the kernel structure in self-attention to guide the assignment of the tunable parameters. These adapters use guidelines found in classical kernel learning and enable separate parameter tuning for each attention head. Our empirical results, over a diverse set of natural language generation and understanding tasks, show that our proposed adapters can attain or improve the strong performance of existing baselines.

Sree Hari Krishnan Parthasarathi, Lu Zeng, Dilek Hakkani-Tur

Conversational, multi-turn, text-to-SQL (CoSQL) tasks map natural language utterances in a dialogue to SQL queries. State-of-the-art (SOTA) systems use large, pre-trained and finetuned language models, such as the T5-family, in conjunction with constrained decoding. With multi-tasking (MT) over coherent tasks with discrete prompts during training, we improve over specialized text-to-SQL T5-family models. Based on Oracle analyses over n-best hypotheses, we apply a query plan model and a schema linking algorithm as rerankers. Combining MT and reranking, our results using T5-3B show absolute accuracy improvements of 1.0% in exact match and 3.4% in execution match over a SOTA baseline on CoSQL. While these gains consistently manifest at turn level, context dependent turns are considerably harder. We conduct studies to tease apart errors attributable to domain and compositional generalization, with the latter remaining a challenge for multi-turn conversations, especially in generating SQL with unseen parse trees.

Yifan Chen, Devamanyu Hazarika, Mahdi Namazifar et al.

Prefix-tuning, or more generally continuous prompt tuning, has become an essential paradigm of parameter-efficient transfer learning. Using a large pre-trained language model (PLM), prefix-tuning can obtain strong performance by training only a small portion of parameters. In this paper, we propose to understand and further develop prefix-tuning through the kernel lens. Specifically, we make an analogy between \textit{prefixes} and \textit{inducing variables} in kernel methods and hypothesize that \textit{prefixes} serving as \textit{inducing variables} would improve their overall mechanism. From the kernel estimator perspective, we suggest a new variant of prefix-tuning -- \textit{inducer-tuning}, which shares the exact mechanism as prefix-tuning while leveraging the residual form found in adapter-tuning. This mitigates the initialization issue in prefix-tuning. Through comprehensive empirical experiments on natural language understanding and generation tasks, we demonstrate that inducer-tuning can close the performance gap between prefix-tuning and fine-tuning.

Taha Aksu, Devamanyu Hazarika, Shikib Mehri et al.

Instruction-based multitasking has played a critical role in the success of large language models (LLMs) in multi-turn dialog applications. While publicly available LLMs have shown promising performance, when exposed to complex instructions with multiple constraints, they lag against state-of-the-art models like ChatGPT. In this work, we hypothesize that the availability of large-scale complex demonstrations is crucial in bridging this gap. Focusing on dialog applications, we propose a novel framework, CESAR, that unifies a large number of dialog tasks in the same format and allows programmatic induction of complex instructions without any manual effort. We apply CESAR on InstructDial, a benchmark for instruction-based dialog tasks. We further enhance InstructDial with new datasets and tasks and utilize CESAR to induce complex tasks with compositional instructions. This results in a new benchmark called InstructDial++, which includes 63 datasets with 86 basic tasks and 68 composite tasks. Through rigorous experiments, we demonstrate the scalability of CESAR in providing rich instructions. Models trained on InstructDial++ can follow compositional prompts, such as prompts that ask for multiple stylistic constraints.

Alexandros Papangelis, Nicole Chartier, Pankaj Rajan et al.

User ratings play a significant role in spoken dialogue systems. Typically, such ratings tend to be averaged across all users and then utilized as feedback to improve the system or personalize its behavior. While this method can be useful to understand broad, general issues with the system and its behavior, it does not take into account differences between users that affect their ratings. In this work, we conduct a study to better understand how people rate their interactions with conversational agents. One macro-level characteristic that has been shown to correlate with how people perceive their inter-personal communication is personality. We specifically focus on agreeableness and extraversion as variables that may explain variation in ratings and therefore provide a more meaningful signal for training or personalization. In order to elicit those personality traits during an interaction with a conversational agent, we designed and validated a fictional story, grounded in prior work in psychology. We then implemented the story into an experimental conversational agent that allowed users to opt-in to hearing the story. Our results suggest that for human-conversational agent interactions, extraversion may play a role in user ratings, but more data is needed to determine if the relationship is significant. Agreeableness, on the other hand, plays a statistically significant role in conversation ratings: users who are more agreeable are more likely to provide a higher rating for their interaction. In addition, we found that users who opted to hear the story were, in general, more likely to rate their conversational experience higher than those who did not.

Ishika Agarwal, Dilek Hakkani-Tür

Influence functions provide crucial insights into model training, but existing methods suffer from large computational costs and limited generalization. Particularly, recent works have proposed various metrics and algorithms to calculate the influence of data using language models, which do not scale well with large models and datasets. This is because of the expensive forward and backward passes required for computation, substantial memory requirements to store large models, and poor generalization of influence estimates to new data. In this paper, we explore the use of small neural networks -- which we refer to as the InfluenceNetwork -- to estimate influence values, achieving up to 99% cost reduction. Our evaluation demonstrates that influence values can be estimated with models just 0.0027% the size of full language models (we use 7B and 8B versions). We apply our algorithm of estimating influence values (called NN-CIFT: Neural Networks for effiCient Instruction Fine-Tuning) to the downstream task of subset selection for general instruction fine-tuning. In our study, we include four state-of-the-art influence functions and show no compromise in performance, despite large speedups, between NN-CIFT and the original influence functions. We provide an in-depth hyperparameter analyses of NN-CIFT. The code for our method can be found here: https://github.com/agarwalishika/NN-CIFT.

Chao Zhao, Spandana Gella, Seokhwan Kim et al.

Task-oriented Dialogue (TOD) Systems aim to build dialogue systems that assist users in accomplishing specific goals, such as booking a hotel or a restaurant. Traditional TODs rely on domain-specific APIs/DBs or external factual knowledge to generate responses, which cannot accommodate subjective user requests (e.g., "Is the WIFI reliable?" or "Does the restaurant have a good atmosphere?"). To address this issue, we propose a novel task of subjective-knowledge-based TOD (SK-TOD). We also propose the first corresponding dataset, which contains subjective knowledge-seeking dialogue contexts and manually annotated responses grounded in subjective knowledge sources. When evaluated with existing TOD approaches, we find that this task poses new challenges such as aggregating diverse opinions from multiple knowledge snippets. We hope this task and dataset can promote further research on TOD and subjective content understanding. The code and the dataset are available at https://github.com/alexa/dstc11-track5.

Revanth Gangi Reddy, Sagnik Mukherjee, Jeonghwan Kim et al.

Despite seemingly performant web agents on the task-completion benchmarks, most existing methods evaluate the agents based on a presupposition: the web navigation task consists of linear sequence of actions with an end state that marks task completion. In contrast, our work focuses on web navigation for information aggregation, wherein the agent must explore different websites to gather information for a complex query. We consider web information aggregation from two different perspectives: (i) Direct API-driven Access relies on a text-only view of the Web, leveraging external tools such as Google Search API to navigate the web and a scraper to extract website contents. (ii) Interactive Visual Access uses screenshots of the webpages and requires interaction with the browser to navigate and access information. Motivated by these diverse information access settings, we introduce Infogent, a novel modular framework for web information aggregation involving three distinct components: Navigator, Extractor and Aggregator. Experiments on different information access settings demonstrate Infogent beats an existing SOTA multi-agent search framework by 7% under Direct API-Driven Access on FRAMES, and improves over an existing information-seeking web agent by 4.3% under Interactive Visual Access on AssistantBench.

Taaha Kazi, Ruiliang Lyu, Sizhe Zhou et al.

Traditionally, offline datasets have been used to evaluate task-oriented dialogue (TOD) models. These datasets lack context awareness, making them suboptimal benchmarks for conversational systems. In contrast, user-agents, which are context-aware, can simulate the variability and unpredictability of human conversations, making them better alternatives as evaluators. Prior research has utilized large language models (LLMs) to develop user-agents. Our work builds upon this by using LLMs to create user-agents for the evaluation of TOD systems. This involves prompting an LLM, using in-context examples as guidance, and tracking the user-goal state. Our evaluation of diversity and task completion metrics for the user-agents shows improved performance with the use of better prompts. Additionally, we propose methodologies for the automatic evaluation of TOD models within this dynamic framework.

Daniel Philipov, Vardhan Dongre, Gokhan Tur et al.

Embodied agents designed to assist users with tasks must engage in natural language interactions, interpret instructions, execute actions, and communicate effectively to resolve issues. However, collecting large-scale, diverse datasets of situated human-robot dialogues to train and evaluate such agents is expensive, labor-intensive, and time-consuming. To address this challenge, we propose building a large language model (LLM)-based user agent that can simulate user behavior during interactions with an embodied agent in a virtual environment. Given a user goal (e.g., make breakfast), at each time step, the user agent may observe" the robot actions or speak" to either intervene with the robot or answer questions. Such a user agent assists in improving the scalability and efficiency of embodied dialogues dataset generation and is critical for enhancing and evaluating the robot's interaction and task completion ability, as well as for research in reinforcement learning using AI feedback. We evaluate our user agent's ability to generate human-like behaviors by comparing its simulated dialogues with the TEACh dataset. We perform three experiments: zero-shot prompting to predict dialogue acts, few-shot prompting, and fine-tuning on the TEACh training subset. Results show the LLM-based user agent achieves an F-measure of 42% with zero-shot prompting and 43.4% with few-shot prompting in mimicking human speaking behavior. Through fine-tuning, performance in deciding when to speak remained stable, while deciding what to say improved from 51.1% to 62.5%. These findings showcase the feasibility of the proposed approach for assessing and enhancing the effectiveness of robot task completion through natural language communication.

Aishik Sanyal, Samuel Schapiro, Sumuk Shashidhar et al.

Recently, large language models (LLMs) have shown promising abilities to generate novel research ideas in science, a direction which coincides with many foundational principles in computational creativity (CC). In light of these developments, we present an idea generation system named Spark that couples retrieval-augmented idea generation using LLMs with a reviewer model named Judge trained on 600K scientific reviews from OpenReview. Our work is both a system demonstration and intended to inspire other CC researchers to explore grounding the generation and evaluation of scientific ideas within foundational CC principles. To this end, we release the annotated dataset used to train Judge, inviting other researchers to explore the use of LLMs for idea generation and creative evaluations.

Vardhan Dongre, Ryan A. Rossi, Viet Dac Lai et al.

Large Language Models (LLMs) excel at single-turn tasks such as instruction following and summarization, yet real-world deployments require sustained multi-turn interactions where user goals and conversational context persist and evolve. A recurring challenge in this setting is context drift: the gradual divergence of a model's outputs from goal-consistent behavior across turns. Unlike single-turn errors, drift unfolds temporally and is poorly captured by static evaluation metrics. In this work, we present a study of context drift in multi-turn interactions and propose a simple dynamical framework to interpret its behavior. We formalize drift as the turn-wise KL divergence between the token-level predictive distributions of the test model and a goal-consistent reference model, and propose a recurrence model that interprets its evolution as a bounded stochastic process with restoring forces and controllable interventions. We instantiate this framework in both synthetic long-horizon rewriting tasks and realistic user-agent simulations such as in $τ$-Bench, measuring drift for several open-weight LLMs that are used as user simulators. Our experiments consistently reveal stable, noise-limited equilibria rather than runaway degradation, and demonstrate that simple reminder interventions reliably reduce divergence in line with theoretical predictions. Together, these results suggest that multi-turn drift can be understood as a controllable equilibrium phenomenon rather than as inevitable decay, providing a foundation for studying and mitigating context drift in extended interactions.

Janvijay Singh, Austin Xu, Yilun Zhou et al.

The LLM-as-a-judge paradigm is widely used in both evaluating free-text model responses and reward modeling for model alignment and finetuning. Recently, finetuning judges with judge-specific data has emerged as an often preferred choice over directly prompting frontier models as judges, as the former achieves better performance with smaller model sizes while being more robust to common biases. However, the standard evaluation ignores several practical concerns of finetuned judges regarding their real world deployment. In this paper, we identify and formalize three aspects that affect the shelf life of these judges: future proofing and backward compatibility -- how well judges finetuned on responses by today's generator models perform on responses by future models or past models, as well as question generalization -- how well judges generalize to unseen questions at test time. We study these three aspects in the math domain under a unified framework with varying train and test distributions, three SFT- and DPO-based finetuning algorithms and three different base models. Experiments suggest that future-proofing is challenging for most models, while backward compatibility is relatively easy, with DPO-trained models consistently improving performance. We further find that continual learning provides a more balanced adaptation to shifts between older and newer response distributions than training solely on stronger or weaker responses. Moreover, all models observe certain degrees of performance degradation when moving from questions seen during training to unseen ones, showing that current judges do not fully generalize to unseen questions. These findings provide insights into practical considerations for developing and deploying judge models in the face of ever-changing generators.

Jihyoung Jang, Minwook Bae, Minji Kim et al.

As chatbots continue to evolve toward human-like, real-world, interactions, multimodality remains an active area of research and exploration. So far, efforts to integrate multimodality into chatbots have primarily focused on image-centric tasks, such as visual dialogue and image-based instructions, placing emphasis on the "eyes" of human perception while neglecting the "ears", namely auditory aspects. Moreover, these studies often center around static interactions that focus on discussing the modality rather than naturally incorporating it into the conversation, which limits the richness of simultaneous, dynamic engagement. Furthermore, while multimodality has been explored in multi-party and multi-session conversations, task-specific constraints have hindered its seamless integration into dynamic, natural conversations. To address these challenges, this study aims to equip chatbots with "eyes and ears" capable of more immersive interactions with humans. As part of this effort, we introduce a new multimodal conversation dataset, Multimodal Multi-Session Multi-Party Conversation ($M^3C$), and propose a novel multimodal conversation model featuring multimodal memory retrieval. Our model, trained on the $M^3C$, demonstrates the ability to seamlessly engage in long-term conversations with multiple speakers in complex, real-world-like settings, effectively processing visual and auditory inputs to understand and respond appropriately. Human evaluations highlight the model's strong performance in maintaining coherent and dynamic interactions, demonstrating its potential for advanced multimodal conversational agents.

Nalin Tiwary, Vardhan Dongre, Sanil Arun Chawla et al.

Recent advancements in Large Language Model (LLM)-based frameworks have extended their capabilities to complex real-world applications, such as interactive web navigation. These systems, driven by user commands, navigate web browsers to complete tasks through multi-turn dialogues, offering both innovative opportunities and significant challenges. Despite the introduction of benchmarks for conversational web navigation, a detailed understanding of the key contextual components that influence the performance of these agents remains elusive. This study aims to fill this gap by analyzing the various contextual elements crucial to the functioning of web navigation agents. We investigate the optimization of context management, focusing on the influence of interaction history and web page representation. Our work highlights improved agent performance across out-of-distribution scenarios, including unseen websites, categories, and geographic locations through effective context management. These findings provide insights into the design and optimization of LLM-based agents, enabling more accurate and effective web navigation in real-world applications.

Shuhaib Mehri, Xiusi Chen, Heng Ji et al.

High-quality instruction-tuning data is crucial for developing Large Language Models (LLMs) that can effectively navigate real-world tasks and follow human instructions. While synthetic data generation offers a scalable approach for creating such datasets, it imposes a quality ceiling where models trained on the data cannot outperform the LLM generating it. To overcome this limitation, we introduce Reference-Level Feedback, a paradigm that extracts desirable characteristics from carefully curated reference samples to guide the synthesis of higher-quality instruction-response pairs. Using this approach, we synthesize REFED, a dataset of 10K instruction-response pairs. Fine-tuning Llama-3.1-8B-Instruct and Mistral-7B-Instruct on REFED demonstrate state-of-the-art performance among similarly sized models, notably reaching a 43.96\% length-controlled win-rate on AlpacaEval 2.0. Extensive experiments demonstrate that Reference-Level Feedback consistently outperforms traditional sample-level feedback methods, generalizes across model architectures, and produces high-quality and diverse data at low cost.

Suvodip Dey, Yi-Jyun Sun, Gokhan Tur et al.

Recent LLMs have enabled significant advancements for conversational agents. However, they are also well known to hallucinate, producing responses that seem plausible but are factually incorrect. On the other hand, users tend to over-rely on LLM-based AI agents, accepting AI's suggestion even when it is wrong. Adding positive friction, such as explanations or getting user confirmations, has been proposed as a mitigation in AI-supported decision-making systems. In this paper, we propose an accountability model for LLM-based task-oriented dialogue agents to address user overreliance via friction turns in cases of model uncertainty and errors associated with dialogue state tracking (DST). The accountability model is an augmented LLM with an additional accountability head that functions as a binary classifier to predict the relevant slots of the dialogue state mentioned in the conversation. We perform our experiments with multiple backbone LLMs on two established benchmarks (MultiWOZ and Snips). Our empirical findings demonstrate that the proposed approach not only enables reliable estimation of AI agent errors but also guides the decoder in generating more accurate actions. We observe around 3% absolute improvement in joint goal accuracy (JGA) of DST output by incorporating accountability heads into modern LLMs. Self-correcting the detected errors further increases the JGA from 67.13 to 70.51, achieving state-of-the-art DST performance. Finally, we show that error correction through user confirmations (friction turn) achieves a similar performance gain, highlighting its potential to reduce user overreliance.

Priyanka Kargupta, Ishika Agarwal, Dilek Hakkani-Tur et al.

Socratic questioning is an effective teaching strategy, encouraging critical thinking and problem-solving. The conversational capabilities of large language models (LLMs) show great potential for providing scalable, real-time student guidance. However, current LLMs often give away solutions directly, making them ineffective instructors. We tackle this issue in the code debugging domain with TreeInstruct, an Instructor agent guided by a novel state space-based planning algorithm. TreeInstruct asks probing questions to help students independently identify and resolve errors. It estimates a student's conceptual and syntactical knowledge to dynamically construct a question tree based on their responses and current knowledge state, effectively addressing both independent and dependent mistakes concurrently in a multi-turn interaction setting. In addition to using an existing single-bug debugging benchmark, we construct a more challenging multi-bug dataset of 150 coding problems, incorrect solutions, and bug fixes -- all carefully constructed and annotated by experts. Extensive evaluation shows TreeInstruct's state-of-the-art performance on both datasets, proving it to be a more effective instructor than baselines. Furthermore, a real-world case study with five students of varying skill levels further demonstrates TreeInstruct's ability to guide students to debug their code efficiently with minimal turns and highly Socratic questioning.

Lisa Bauer, Karthik Gopalakrishnan, Spandana Gella et al.

Prompting inputs with natural language task descriptions has emerged as a popular mechanism to elicit reasonably accurate outputs from large-scale generative language models with little to no in-context supervision. This also helps gain insight into how well language models capture the semantics of a wide range of downstream tasks purely from self-supervised pre-training on massive corpora of unlabeled text. Such models have naturally also been exposed to a lot of undesirable content like racist and sexist language and there is limited work on awareness of models along these dimensions. In this paper, we define and comprehensively evaluate how well such language models capture the semantics of four tasks for bias: diagnosis, identification, extraction and rephrasing. We define three broad classes of task descriptions for these tasks: statement, question, and completion, with numerous lexical variants within each class. We study the efficacy of prompting for each task using these classes and the null task description across several decoding methods and few-shot examples. Our analyses indicate that language models are capable of performing these tasks to widely varying degrees across different bias dimensions, such as gender and political affiliation. We believe our work is an important step towards unbiased language models by quantifying the limits of current self-supervision objectives at accomplishing such sociologically challenging tasks.

Manaal Faruqui, Dilek Hakkani-Tür

As more users across the world are interacting with dialog agents in their daily life, there is a need for better speech understanding that calls for renewed attention to the dynamics between research in automatic speech recognition (ASR) and natural language understanding (NLU). We briefly review these research areas and lay out the current relationship between them. In light of the observations we make in this paper, we argue that (1) NLU should be cognizant of the presence of ASR models being used upstream in a dialog system's pipeline, (2) ASR should be able to learn from errors found in NLU, (3) there is a need for end-to-end datasets that provide semantic annotations on spoken input, (4) there should be stronger collaboration between ASR and NLU research communities.

Yifan Chen, Qi Zeng, Dilek Hakkani-Tur et al.

Transformer-based models are not efficient in processing long sequences due to the quadratic space and time complexity of the self-attention modules. To address this limitation, Linformer and Informer are proposed to reduce the quadratic complexity to linear (modulo logarithmic factors) via low-dimensional projection and row selection respectively. These two models are intrinsically connected, and to understand their connection, we introduce a theoretical framework of matrix sketching. Based on the theoretical analysis, we propose Skeinformer to accelerate self-attention and further improve the accuracy of matrix approximation to self-attention with three carefully designed components: column sampling, adaptive row normalization and pilot sampling reutilization. Experiments on the Long Range Arena (LRA) benchmark demonstrate that our methods outperform alternatives with a consistently smaller time/space footprint.

Sarik Ghazarian, Behnam Hedayatnia, Alexandros Papangelis et al.

Automatic evaluation is beneficial for open-domain dialog system development. However, standard word-overlap metrics (BLEU, ROUGE) do not correlate well with human judgements of open-domain dialog systems. In this work we propose to use the sentiment of the next user utterance for turn or dialog level evaluation. Specifically we propose three methods: one that predicts the next sentiment directly, and two others that predict the next user utterance using an utterance or a feedback generator model and then classify its sentiment. Experiments show our model outperforming existing automatic evaluation metrics on both written and spoken open-domain dialogue datasets.

Pei Zhou, Karthik Gopalakrishnan, Behnam Hedayatnia et al.

Implicit knowledge, such as common sense, is key to fluid human conversations. Current neural response generation (RG) models are trained to generate responses directly, omitting unstated implicit knowledge. In this paper, we present Think-Before-Speaking (TBS), a generative approach to first externalize implicit commonsense knowledge (think) and use this knowledge to generate responses (speak). We expect that externalizing implicit knowledge allows more efficient learning, produces more informative responses, and enables more explainable models. We analyze different choices to collect knowledge-aligned dialogues, represent implicit knowledge, and transition between knowledge and dialogues. Empirical results show TBS models outperform end-to-end and knowledge-augmented RG baselines on most automatic metrics and generate more informative, specific, and commonsense-following responses, as evaluated by human annotators. TBS also generates knowledge that makes sense and is relevant to the dialogue around 85\% of the time.

Yen-Ting Lin, Alexandros Papangelis, Seokhwan Kim et al.

Rich, open-domain textual data available on the web resulted in great advancements for language processing. However, while that data may be suitable for language processing tasks, they are mostly non-conversational, lacking many phenomena that appear in human interactions and this is one of the reasons why we still have many unsolved challenges in conversational AI. In this work, we attempt to address this by using Generative Conversational Networks to automatically generate data and train social conversational agents. We evaluate our approach on TopicalChat with automatic metrics and human evaluators, showing that with 10% of seed data it performs close to the baseline that uses 100% of the data.

Sashank Santhanam, Behnam Hedayatnia, Spandana Gella et al.

Recently neural response generation models have leveraged large pre-trained transformer models and knowledge snippets to generate relevant and informative responses. However, this does not guarantee that generated responses are factually correct. In this paper, we examine factual correctness in knowledge-grounded neural response generation models. We present a human annotation setup to identify three different response types: responses that are factually consistent with respect to the input knowledge, responses that contain hallucinated knowledge, and non-verifiable chitchat style responses. We use this setup to annotate responses generated using different stateof-the-art models, knowledge snippets, and decoding strategies. In addition, to facilitate the development of a factual consistency detector, we automatically create a new corpus called Conv-FEVER that is adapted from the Wizard of Wikipedia dataset and includes factually consistent and inconsistent responses. We demonstrate the benefit of our Conv-FEVER dataset by showing that the models trained on this data perform reasonably well to detect factually inconsistent responses with respect to the provided knowledge through evaluation on our human annotated data. We will release the Conv-FEVER dataset and the human annotated responses.

Aishwarya Padmakumar, Jesse Thomason, Ayush Shrivastava et al.

Robots operating in human spaces must be able to engage in natural language interaction with people, both understanding and executing instructions, and using conversation to resolve ambiguity and recover from mistakes. To study this, we introduce TEACh, a dataset of over 3,000 human--human, interactive dialogues to complete household tasks in simulation. A Commander with access to oracle information about a task communicates in natural language with a Follower. The Follower navigates through and interacts with the environment to complete tasks varying in complexity from "Make Coffee" to "Prepare Breakfast", asking questions and getting additional information from the Commander. We propose three benchmarks using TEACh to study embodied intelligence challenges, and we evaluate initial models' abilities in dialogue understanding, language grounding, and task execution.

Seokhwan Kim, Yang Liu, Di Jin et al.

Most prior work in dialogue modeling has been on written conversations mostly because of existing data sets. However, written dialogues are not sufficient to fully capture the nature of spoken conversations as well as the potential speech recognition errors in practical spoken dialogue systems. This work presents a new benchmark on spoken task-oriented conversations, which is intended to study multi-domain dialogue state tracking and knowledge-grounded dialogue modeling. We report that the existing state-of-the-art models trained on written conversations are not performing well on our spoken data, as expected. Furthermore, we observe improvements in task performances when leveraging n-best speech recognition hypotheses such as by combining predictions based on individual hypotheses. Our data set enables speech-based benchmarking of task-oriented dialogue systems.

Alicia Y. Tsai, Shereen Oraby, Vittorio Perera et al.

Natural Language Generation (NLG) for task-oriented dialogue systems focuses on communicating specific content accurately, fluently, and coherently. While these attributes are crucial for a successful dialogue, it is also desirable to simultaneously accomplish specific stylistic goals, such as response length, point-of-view, descriptiveness, sentiment, formality, and empathy. In this work, we focus on stylistic control and evaluation for schema-guided NLG, with joint goals of achieving both semantic and stylistic control. We experiment in detail with various controlled generation methods for large pretrained language models: specifically, conditional training, guided fine-tuning, and guided decoding. We discuss their advantages and limitations, and evaluate them with a broad range of automatic and human evaluation metrics. Our results show that while high style accuracy and semantic correctness are easier to achieve for more lexically-defined styles with conditional training, stylistic control is also achievable for more semantically complex styles using discriminator-based guided decoding methods. The results also suggest that methods that are more scalable (with less hyper-parameters tuning) and that disentangle content generation and stylistic variations are more effective at achieving semantic correctness and style accuracy.