Jinho D. Choi

Lydia Feng, Gregor Williamson, Han He et al.

This paper presents a novel semantic representation, WISeR, that overcomes challenges for Abstract Meaning Representation (AMR). Despite its strengths, AMR is not easily applied to languages or domains without predefined semantic frames, and its use of numbered arguments results in semantic role labels, which are not directly interpretable and are semantically overloaded for parsers. We examine the numbered arguments of predicates in AMR and convert them to thematic roles that do not require reference to semantic frames. We create a new corpus of 1K English dialogue sentences annotated in both WISeR and AMR. WISeR shows stronger inter-annotator agreement for beginner and experienced annotators, with beginners becoming proficient in WISeR annotation more quickly. Finally, we train a state-of-the-art parser on the AMR 3.0 corpus and a WISeR corpus converted from AMR 3.0. The parser is evaluated on these corpora and our dialogue corpus. The WISeR model exhibits higher accuracy than its AMR counterpart across the board, demonstrating that WISeR is easier for parsers to learn.

Sarah E. Finch, Ellie S. Paek, Jinho D. Choi

Developing high-performing dialogue systems benefits from the automatic identification of undesirable behaviors in system responses. However, detecting such behaviors remains challenging, as it draws on a breadth of general knowledge and understanding of conversational practices. Although recent research has focused on building specialized classifiers for detecting specific dialogue behaviors, the behavior coverage is still incomplete and there is a lack of testing on real-world human-bot interactions. This paper investigates the ability of a state-of-the-art large language model (LLM), ChatGPT-3.5, to perform dialogue behavior detection for nine categories in real human-bot dialogues. We aim to assess whether ChatGPT can match specialized models and approximate human performance, thereby reducing the cost of behavior detection tasks. Our findings reveal that neither specialized models nor ChatGPT have yet achieved satisfactory results for this task, falling short of human performance. Nevertheless, ChatGPT shows promising potential and often outperforms specialized detection models. We conclude with an in-depth examination of the prevalent shortcomings of ChatGPT, offering guidance for future research to enhance LLM capabilities.

Sarah E. Finch, James D. Finch, Jinho D. Choi

Despite tremendous advancements in dialogue systems, stable evaluation still requires human judgments producing notoriously high-variance metrics due to their inherent subjectivity. Moreover, methods and labels in dialogue evaluation are not fully standardized, especially for open-domain chats, with a lack of work to compare and assess the validity of those approaches. The use of inconsistent evaluation can misinform the performance of a dialogue system, which becomes a major hurdle to enhance it. Thus, a dimensional evaluation of chat-oriented open-domain dialogue systems that reliably measures several aspects of dialogue capabilities is desired. This paper presents a novel human evaluation method to estimate the rates of many dialogue system behaviors. Our method is used to evaluate four state-of-the-art open-domain dialogue systems and compared with existing approaches. The analysis demonstrates that our behavior method is more suitable than alternative Likert-style or comparative approaches for dimensional evaluation of these systems.

Liyan Xu, Jinho D. Choi

We target on the document-level relation extraction in an end-to-end setting, where the model needs to jointly perform mention extraction, coreference resolution (COREF) and relation extraction (RE) at once, and gets evaluated in an entity-centric way. Especially, we address the two-way interaction between COREF and RE that has not been the focus by previous work, and propose to introduce explicit interaction namely Graph Compatibility (GC) that is specifically designed to leverage task characteristics, bridging decisions of two tasks for direct task interference. Our experiments are conducted on DocRED and DWIE; in addition to GC, we implement and compare different multi-task settings commonly adopted in previous work, including pipeline, shared encoders, graph propagation, to examine the effectiveness of different interactions. The result shows that GC achieves the best performance by up to 2.3/5.1 F1 improvement over the baseline.

Han He, Jinho D. Choi

Sequence-to-Sequence (S2S) models have achieved remarkable success on various text generation tasks. However, learning complex structures with S2S models remains challenging as external neural modules and additional lexicons are often supplemented to predict non-textual outputs. We present a systematic study of S2S modeling using contained decoding on four core tasks: part-of-speech tagging, named entity recognition, constituency and dependency parsing, to develop efficient exploitation methods costing zero extra parameters. In particular, 3 lexically diverse linearization schemas and corresponding constrained decoding methods are designed and evaluated. Experiments show that although more lexicalized schemas yield longer output sequences that require heavier training, their sequences being closer to natural language makes them easier to learn. Moreover, S2S models using our constrained decoding outperform other S2S approaches using external resources. Our best models perform better than or comparably to the state-of-the-art for all 4 tasks, lighting a promise for S2S models to generate non-sequential structures.

Liyan Xu, Jinho D. Choi

This paper suggests a direction of coreference resolution for online decoding on actively generated input such as dialogue, where the model accepts an utterance and its past context, then finds mentions in the current utterance as well as their referents, upon each dialogue turn. A baseline and four incremental-updated models adapted from the mention-linking paradigm are proposed for this new setting, which address different aspects including the singletons, speaker-grounded encoding and cross-turn mention contextualization. Our approach is assessed on three datasets: Friends, OntoNotes, and BOLT. Results show that each aspect brings out steady improvement, and our best models outperform the baseline by over 10%, presenting an effective system for this setting. Further analysis highlights the task characteristics, such as the significance of addressing the mention recall.

Chen Gong, Peilin Wu, Jinho D. Choi

This paper presents a novel evaluation approach to text-based speaker diarization (SD), tackling the limitations of traditional metrics that do not account for any contextual information in text. Two new metrics are proposed, Text-based Diarization Error Rate and Diarization F1, which perform utterance- and word-level evaluations by aligning tokens in reference and hypothesis transcripts. Our metrics encompass more types of errors compared to existing ones, allowing us to make a more comprehensive analysis in SD. To align tokens, a multiple sequence alignment algorithm is introduced that supports multiple sequences in the reference while handling high-dimensional alignment to the hypothesis using dynamic programming. Our work is packaged into two tools, align4d providing an API for our alignment algorithm and TranscribeView for visualizing and evaluating SD errors, which can greatly aid in the creation of high-quality data, fostering the advancement of dialogue systems.

Zihao Wang, Nathan Keyes, Terry Crawford et al.

We present the InterviewBot that dynamically integrates conversation history and customized topics into a coherent embedding space to conduct 10 mins hybrid-domain (open and closed) conversations with foreign students applying to U.S. colleges for assessing their academic and cultural readiness. To build a neural-based end-to-end dialogue model, 7,361 audio recordings of human-to-human interviews are automatically transcribed, where 440 are manually corrected for finetuning and evaluation. To overcome the input/output size limit of a transformer-based encoder-decoder model, two new methods are proposed, context attention and topic storing, allowing the model to make relevant and consistent interactions. Our final model is tested both statistically by comparing its responses to the interview data and dynamically by inviting professional interviewers and various students to interact with it in real-time, finding it highly satisfactory in fluency and context awareness.

Sarah E. Finch, James D. Finch, Jinho D. Choi

Human evaluation has been widely accepted as the standard for evaluating chat-oriented dialogue systems. However, there is a significant variation in previous work regarding who gets recruited as evaluators. Evaluator groups such as domain experts, university students, and professional annotators have been used to assess and compare dialogue systems, although it is unclear to what extent the choice of an evaluator group can affect results. This paper analyzes the evaluator group impact on dialogue system evaluation by testing 4 state-of-the-art dialogue systems using 4 distinct evaluator groups. Our analysis reveals a robustness towards evaluator groups for Likert evaluations that is not seen for Pairwise, with only minor differences observed when changing evaluator groups. Furthermore, two notable limitations to this robustness are observed, which reveal discrepancies between evaluators with different levels of chatbot expertise and indicate that evaluator objectivity is beneficial for certain dialogue metrics.

Benjamin G. Ascoli, Yasoda Sai Ram Kandikonda, Jinho D. Choi

The task of Text-to-SQL enables anyone to retrieve information from SQL databases using natural language. While this task has made substantial progress, the two primary evaluation metrics - Execution Accuracy (EXE) and Exact Set Matching Accuracy (ESM) - suffer from inherent limitations that can misrepresent performance. Specifically, ESM's rigid matching overlooks semantically correct but stylistically different queries, whereas EXE can overestimate correctness by ignoring structural errors that yield correct outputs. These shortcomings become especially problematic when assessing outputs from large language model (LLM)-based approaches without fine-tuning, which vary more in style and structure compared to their fine-tuned counterparts. Thus, we introduce a new metric, Enhanced Tree Matching (ETM), which mitigates these issues by comparing queries using both syntactic and semantic elements. Through evaluating nine LLM-based models, we show that EXE and ESM can produce false positive and negative rates as high as 23.0% and 28.9%, while ETM reduces these rates to 0.3% and 2.7%, respectively. We release our ETM script as open source, offering the community a more robust and reliable approach to evaluating Text-to-SQL.

James D. Finch, Boxin Zhao, Jinho D. Choi

The challenge of defining a slot schema to represent the state of a task-oriented dialogue system is addressed by Slot Schema Induction (SSI), which aims to automatically induce slots from unlabeled dialogue data. Whereas previous approaches induce slots by clustering value spans extracted directly from the dialogue text, we demonstrate the power of discovering slots using a generative approach. By training a model to generate slot names and values that summarize key dialogue information with no prior task knowledge, our SSI method discovers high-quality candidate information for representing dialogue state. These discovered slot-value candidates can be easily clustered into unified slot schemas that align well with human-authored schemas. Experimental comparisons on the MultiWOZ and SGD datasets demonstrate that Generative Dialogue State Inference (GenDSI) outperforms the previous state-of-the-art on multiple aspects of the SSI task.

Kaustubh D. Dhole, Varun Gangal, Sebastian Gehrmann et al.

Data augmentation is an important component in the robustness evaluation of models in natural language processing (NLP) and in enhancing the diversity of the data they are trained on. In this paper, we present NL-Augmenter, a new participatory Python-based natural language augmentation framework which supports the creation of both transformations (modifications to the data) and filters (data splits according to specific features). We describe the framework and an initial set of 117 transformations and 23 filters for a variety of natural language tasks. We demonstrate the efficacy of NL-Augmenter by using several of its transformations to analyze the robustness of popular natural language models. The infrastructure, datacards and robustness analysis results are available publicly on the NL-Augmenter repository (https://github.com/GEM-benchmark/NL-Augmenter).

Jinho D. Choi, Gregor Williamson

This demonstration paper presents StreamSide, an open-source toolkit for annotating multiple kinds of meaning representations. StreamSide supports frame-based annotation schemes e.g., Abstract Meaning Representation (AMR) and frameless annotation schemes e.g., Widely Interpretable Semantic Representation (WISeR). Moreover, it supports both sentence-level and document-level annotation by allowing annotators to create multi-rooted graphs for input text. It can open and automatically convert between several types of input formats including plain text, Penman notation, and its own JSON format enabling richer annotation. It features reference frames for AMR predicate argument structures, and also concept-to-text alignment. StreamSide is released under the Apache 2.0 license, and is completely open-source so that it can be customized to annotate enriched meaning representations in different languages (e.g., Uniform Meaning Representations). All StreamSide resources are publicly distributed through our open source project at: https://github.com/emorynlp/StreamSide.

Han He, Liyan Xu, Jinho D. Choi

We introduce ELIT, the Emory Language and Information Toolkit, which is a comprehensive NLP framework providing transformer-based end-to-end models for core tasks with a special focus on memory efficiency while maintaining state-of-the-art accuracy and speed. Compared to existing toolkits, ELIT features an efficient Multi-Task Learning (MTL) model with many downstream tasks that include lemmatization, part-of-speech tagging, named entity recognition, dependency parsing, constituency parsing, semantic role labeling, and AMR parsing. The backbone of ELIT's MTL framework is a pre-trained transformer encoder that is shared across tasks to speed up their inference. ELIT provides pre-trained models developed on a remix of eight datasets. To scale up its service, ELIT also integrates a RESTful Client/Server combination. On the server side, ELIT extends its functionality to cover other tasks such as tokenization and coreference resolution, providing an end user with agile research experience. All resources including the source codes, documentation, and pre-trained models are publicly available at https://github.com/emorynlp/elit.

Hyesu Lim, Jinho Choi, Jaegul Choo et al.

Adapting foundation models for specific purposes has become a standard approach to build machine learning systems for downstream applications. Yet, it is an open question which mechanisms take place during adaptation. Here we develop a new Sparse Autoencoder (SAE) for the CLIP vision transformer, named PatchSAE, to extract interpretable concepts at granular levels (e.g., shape, color, or semantics of an object) and their patch-wise spatial attributions. We explore how these concepts influence the model output in downstream image classification tasks and investigate how recent state-of-the-art prompt-based adaptation techniques change the association of model inputs to these concepts. While activations of concepts slightly change between adapted and non-adapted models, we find that the majority of gains on common adaptation tasks can be explained with the existing concepts already present in the non-adapted foundation model. This work provides a concrete framework to train and use SAEs for Vision Transformers and provides insights into explaining adaptation mechanisms.

Jeongrok Yu, Seong Ug Kim, Jacob Choi et al. · microsoft-research

Bias is a disproportionate prejudice in favor of one side against another. Due to the success of transformer-based Masked Language Models (MLMs) and their impact on many NLP tasks, a systematic evaluation of bias in these models is needed more than ever. While many studies have evaluated gender bias in English MLMs, only a few works have been conducted for the task in other languages. This paper proposes a multilingual approach to estimate gender bias in MLMs from 5 languages: Chinese, English, German, Portuguese, and Spanish. Unlike previous work, our approach does not depend on parallel corpora coupled with English to detect gender bias in other languages using multilingual lexicons. Moreover, a novel model-based method is presented to generate sentence pairs for a more robust analysis of gender bias, compared to the traditional lexicon-based method. For each language, both the lexicon-based and model-based methods are applied to create two datasets respectively, which are used to evaluate gender bias in an MLM specifically trained for that language using one existing and 3 new scoring metrics. Our results show that the previous approach is data-sensitive and not stable as it does not remove contextual dependencies irrelevant to gender. In fact, the results often flip when different scoring metrics are used on the same dataset, suggesting that gender bias should be studied on a large dataset using multiple evaluation metrics for best practice.

Liyan Xu, Zhenlin Su, Mo Yu et al.

Factual inconsistencies pose a significant hurdle for the faithful summarization by generative models. While a major direction to enhance inconsistency detection is to derive stronger Natural Language Inference (NLI) models, we propose an orthogonal aspect that underscores the importance of incorporating task-specific taxonomy into the inference. To this end, we consolidate key error types of inconsistent facts in summaries, and incorporate them to facilitate both the zero-shot and supervised paradigms of LLMs. Extensive experiments on ten datasets of five distinct domains suggest that, zero-shot LLM inference could benefit from the explicit solution space depicted by the error type taxonomy, and achieves state-of-the-art performance overall, surpassing specialized non-LLM baselines, as well as recent LLM baselines. We further distill models that fuse the taxonomy into parameters through our designed prompt completions and supervised training strategies, efficiently substituting state-of-the-art zero-shot inference with much larger LLMs.

Sichang Tu, Abigail Powers, Natalie Merrill et al.

The shortage of clinical workforce presents significant challenges in mental healthcare, limiting access to formal diagnostics and services. We aim to tackle this shortage by integrating a customized large language model (LLM) into the workflow, thus promoting equity in mental healthcare for the general population. Although LLMs have showcased their capability in clinical decision-making, their adaptation to severe conditions like Post-traumatic Stress Disorder (PTSD) remains largely unexplored. Therefore, we collect 411 clinician-administered diagnostic interviews and devise a novel approach to obtain high-quality data. Moreover, we build a comprehensive framework to automate PTSD diagnostic assessments based on interview contents by leveraging two state-of-the-art LLMs, GPT-4 and Llama-2, with potential for broader clinical diagnoses. Our results illustrate strong promise for LLMs, tested on our dataset, to aid clinicians in diagnostic validation. To the best of our knowledge, this is the first AI system that fully automates assessments for mental illness based on clinician-administered interviews.

Sarah E. Finch, Jinho D. Choi

Mastering commonsense understanding and reasoning is a pivotal skill essential for conducting engaging conversations. While there have been several attempts to create datasets that facilitate commonsense inferences in dialogue contexts, existing datasets tend to lack in-depth details, restate information already present in the conversation, and often fail to capture the multifaceted nature of commonsense reasoning. In response to these limitations, we compile a new synthetic dataset for commonsense reasoning in dialogue contexts using GPT, ConvoSense, that boasts greater contextual novelty, offers a higher volume of inferences per example, and substantially enriches the detail conveyed by the inferences. Our dataset contains over 500,000 inferences across 12,000 dialogues with 10 popular inference types, which empowers the training of generative commonsense models for dialogue that are superior in producing plausible inferences with high novelty when compared to models trained on the previous datasets. To the best of our knowledge, ConvoSense is the first of its kind to provide such a multitude of novel inferences at such a large scale.

Sichang Tu, Abigail Powers, Stephen Doogan et al.

Objectives: While Large Language Models (LLMs) have been widely used to assist clinicians and support patients, no existing work has explored dialogue systems for standard diagnostic interviews and assessments. This study aims to bridge the gap in mental healthcare accessibility by developing an LLM-powered dialogue system that replicates clinician behavior. Materials and Methods: We introduce TRUST, a framework of cooperative LLM modules capable of conducting formal diagnostic interviews and assessments for Post-Traumatic Stress Disorder (PTSD). To guide the generation of appropriate clinical responses, we propose a Dialogue Acts schema specifically designed for clinical interviews. Additionally, we develop a patient simulation approach based on real-life interview transcripts to replace time-consuming and costly manual testing by clinicians. Results: A comprehensive set of evaluation metrics is designed to assess the dialogue system from both the agent and patient simulation perspectives. Expert evaluations by conversation and clinical specialists show that TRUST performs comparably to real-life clinical interviews. Discussion: Our system performs at the level of average clinicians, with room for future enhancements in communication styles and response appropriateness. Conclusions: Our TRUST framework shows its potential to facilitate mental healthcare availability.

Nayoung Choi, Grace Byun, Andrew Chung et al.

Proprietary corporate documents contain rich domain-specific knowledge, but their overwhelming volume and disorganized structure make it difficult even for employees to access the right information when needed. For example, in the automotive industry, vehicle crash-collision tests, each costing hundreds of thousands of dollars, produce highly detailed documentation. However, retrieving relevant content during decision-making remains time-consuming due to the scale and complexity of the material. While Retrieval-Augmented Generation (RAG)-based Question Answering (QA) systems offer a promising solution, building an internal RAG-QA system poses several challenges: (1) handling heterogeneous multi-modal data sources, (2) preserving data confidentiality, and (3) enabling traceability between each piece of information in the generated answer and its original source document. To address these, we propose a RAG-QA framework for internal enterprise use, consisting of: (1) a data pipeline that converts raw multi-modal documents into a structured corpus and QA pairs, (2) a fully on-premise, privacy-preserving architecture, and (3) a lightweight reference matcher that links answer segments to supporting content. Applied to the automotive domain, our system improves factual correctness (+1.79, +1.94), informativeness (+1.33, +1.16), and helpfulness (+1.08, +1.67) over a non-RAG baseline, based on 1-5 scale ratings from both human and LLM judge.

Hyesu Lim, Jinho Choi, Taekyung Kim et al.

High-performing vision language models still produce incorrect answers, yet their failure modes are often difficult to explain. To make model internals more accessible and enable systematic debugging, we introduce VisualScratchpad, an interactive interface for visual concept analysis during inference. We apply sparse autoencoders to the vision encoder and link the resulting visual concepts to text tokens via text-to-image attention, allowing us to examine which visual concepts are both captured by the vision encoder and utilized by the language model. VisualScratchpad also provides a token-latent heatmap view that suggests a sufficient set of latents for effective concept ablation in causal analysis. Through case studies, we reveal three underexplored failure modes: limited cross-modal alignment, misleading visual concepts, and unused hidden cues. Project page: https://hyesulim.github.io/visual_scratchpad_projectpage/

Peilin Wu, Jinho D. Choi

We present a novel approach to Speaker Diarization (SD) by leveraging text-based methods focused on Sentence-level Speaker Change Detection within dialogues. Unlike audio-based SD systems, which are often challenged by audio quality and speaker similarity, our approach utilizes the dialogue transcript alone. Two models are developed: the Single Prediction Model (SPM) and the Multiple Prediction Model (MPM), both of which demonstrate significant improvements in identifying speaker changes, particularly in short conversations. Our findings, based on a curated dataset encompassing diverse conversational scenarios, reveal that the text-based SD approach, especially the MPM, performs competitively against state-of-the-art audio-based SD systems, with superior performance in short conversational contexts. This paper not only showcases the potential of leveraging linguistic features for SD but also highlights the importance of integrating semantic understanding into SD systems, opening avenues for future research in multimodal and semantic feature-based diarization.

Sarah E. Finch, Ellie S. Paek, Ikseon Choi et al.

As chatbots become integral to daily life, personalizing systems is key for fostering trust, engagement, and inclusivity. This study examines how linguistic similarity affects chatbot performance, focusing on integrating African American English (AAE) into virtual agents to better serve the African American community. We develop text-based and spoken chatbots using large language models and text-to-speech technology, then evaluate them with AAE speakers against standard English chatbots. Our results show that while text-based AAE chatbots often underperform, spoken chatbots benefit from an African American voice and AAE elements, improving performance and preference. These findings underscore the complexities of linguistic personalization and the dynamics between text and speech modalities, highlighting technological limitations that affect chatbots' AA speech generation and pointing to promising future research directions.

Sarah E. Finch, Jinho D. Choi

Open-domain dialogue systems need to grasp social commonsense to understand and respond effectively to human users. Commonsense-augmented dialogue models have been proposed that aim to infer commonsense knowledge from dialogue contexts in order to improve response quality. However, existing approaches to commonsense-augmented dialogue rely on implicit reasoning to integrate commonsense inferences during response generation. In this study, we explore the impact of explicit reasoning against implicit reasoning over commonsense for dialogue response generation. Our findings demonstrate that separating commonsense reasoning into explicit steps for generating, selecting, and integrating commonsense into responses leads to better dialogue interactions, improving naturalness, engagement, specificity, and overall quality. Subsequent analyses of these findings unveil insights into the effectiveness of various types of commonsense in generating responses and the particular response traits enhanced through explicit reasoning for commonsense integration. Our work advances research in open-domain dialogue by achieving a new state-of-the-art in commonsense-augmented response generation.

Liyan Xu, Chenwei Zhang, Xian Li et al.

We present a new task setting for attribute mining on e-commerce products, serving as a practical solution to extract open-world attributes without extensive human intervention. Our supervision comes from a high-quality seed attribute set bootstrapped from existing resources, and we aim to expand the attribute vocabulary of existing seed types, and also to discover any new attribute types automatically. A new dataset is created to support our setting, and our approach Amacer is proposed specifically to tackle the limited supervision. Especially, given that no direct supervision is available for those unseen new attributes, our novel formulation exploits self-supervised heuristic and unsupervised latent attributes, which attains implicit semantic signals as additional supervision by leveraging product context. Experiments suggest that our approach surpasses various baselines by 12 F1, expanding attributes of existing types significantly by up to 12 times, and discovering values from 39% new types.

Liyan Xu, Xuchao Zhang, Bo Zong et al.

We target the task of cross-lingual Machine Reading Comprehension (MRC) in the direct zero-shot setting, by incorporating syntactic features from Universal Dependencies (UD), and the key features we use are the syntactic relations within each sentence. While previous work has demonstrated effective syntax-guided MRC models, we propose to adopt the inter-sentence syntactic relations, in addition to the rudimentary intra-sentence relations, to further utilize the syntactic dependencies in the multi-sentence input of the MRC task. In our approach, we build the Inter-Sentence Dependency Graph (ISDG) connecting dependency trees to form global syntactic relations across sentences. We then propose the ISDG encoder that encodes the global dependency graph, addressing the inter-sentence relations via both one-hop and multi-hop dependency paths explicitly. Experiments on three multilingual MRC datasets (XQuAD, MLQA, TyDiQA-GoldP) show that our encoder that is only trained on English is able to improve the zero-shot performance on all 14 test sets covering 8 languages, with up to 3.8 F1 / 5.2 EM improvement on-average, and 5.2 F1 / 11.2 EM on certain languages. Further analysis shows the improvement can be attributed to the attention on the cross-linguistically consistent syntactic path.

James D. Finch, Sarah E. Finch, Jinho D. Choi

Improving user experience of a dialogue system often requires intensive developer effort to read conversation logs, run statistical analyses, and intuit the relative importance of system shortcomings. This paper presents a novel approach to automated analysis of conversation logs that learns the relationship between user-system interactions and overall dialogue quality. Unlike prior work on utterance-level quality prediction, our approach learns the impact of each interaction from the overall user rating without utterance-level annotation, allowing resultant model conclusions to be derived on the basis of empirical evidence and at low cost. Our model identifies interactions that have a strong correlation with the overall dialogue quality in a chatbot setting. Experiments show that the automated analysis from our model agrees with expert judgments, making this work the first to show that such weakly-supervised learning of utterance-level quality prediction is highly achievable.

Sarah E. Finch, James D. Finch, Daniil Huryn et al.

We present a chatbot implementing a novel dialogue management approach based on logical inference. Instead of framing conversation a sequence of response generation tasks, we model conversation as a collaborative inference process in which speakers share information to synthesize new knowledge in real time. Our chatbot pipeline accomplishes this modelling in three broad stages. The first stage translates user utterances into a symbolic predicate representation. The second stage then uses this structured representation in conjunction with a larger knowledge base to synthesize new predicates using efficient graph matching. In the third and final stage, our bot selects a small subset of predicates and translates them into an English response. This approach lends itself to understanding latent semantics of user inputs, flexible initiative taking, and responses that are novel and coherent with the dialogue context.

Gregor Williamson, Patrick Elliott, Yuxin Ji et al.

Abstract Meaning Representation (AMR) is a graphical meaning representation language designed to represent propositional information about argument structure. However, at present it is unable to satisfyingly represent non-veridical intensional contexts, often licensing inappropriate inferences. In this paper, we show how to resolve the problem of non-veridicality without appealing to layered graphs through a mapping from AMRs into Simply-Typed Lambda Calculus (STLC). At least for some cases, this requires the introduction of a new role :content which functions as an intensional operator. The translation proposed is inspired by the formal linguistics literature on the event semantics of attitude reports. Next, we address the interaction of quantifier scope and intensional operators in so-called de re/de dicto ambiguities. We adopt a scope node from the literature and provide an explicit multidimensional semantics utilizing Cooper storage which allows us to derive the de re and de dicto scope readings as well as intermediate scope readings which prove difficult for accounts without a scope node.

Han He, Jinho D. Choi

Multi-task learning with transformer encoders (MTL) has emerged as a powerful technique to improve performance on closely-related tasks for both accuracy and efficiency while a question still remains whether or not it would perform as well on tasks that are distinct in nature. We first present MTL results on five NLP tasks, POS, NER, DEP, CON, and SRL, and depict its deficiency over single-task learning. We then conduct an extensive pruning analysis to show that a certain set of attention heads get claimed by most tasks during MTL, who interfere with one another to fine-tune those heads for their own objectives. Based on this finding, we propose the Stem Cell Hypothesis to reveal the existence of attention heads naturally talented for many tasks that cannot be jointly trained to create adequate embeddings for all of those tasks. Finally, we design novel parameter-free probes to justify our hypothesis and demonstrate how attention heads are transformed across the five tasks during MTL through label analysis.

Liyan Xu, Xuchao Zhang, Xujiang Zhao et al.

Recent multilingual pre-trained language models have achieved remarkable zero-shot performance, where the model is only finetuned on one source language and directly evaluated on target languages. In this work, we propose a self-learning framework that further utilizes unlabeled data of target languages, combined with uncertainty estimation in the process to select high-quality silver labels. Three different uncertainties are adapted and analyzed specifically for the cross lingual transfer: Language Heteroscedastic/Homoscedastic Uncertainty (LEU/LOU), Evidential Uncertainty (EVI). We evaluate our framework with uncertainties on two cross-lingual tasks including Named Entity Recognition (NER) and Natural Language Inference (NLI) covering 40 languages in total, which outperforms the baselines significantly by 10 F1 on average for NER and 2.5 accuracy score for NLI.

Liyan Xu, Jinho D. Choi

We present an effective system adapted from the end-to-end neural coreference resolution model, targeting on the task of anaphora resolution in dialogues. Three aspects are specifically addressed in our approach, including the support of singletons, encoding speakers and turns throughout dialogue interactions, and knowledge transfer utilizing existing resources. Despite the simplicity of our adaptation strategies, they are shown to bring significant impact to the final performance, with up to 27 F1 improvement over the baseline. Our final system ranks the 1st place on the leaderboard of the anaphora resolution track in the CRAC 2021 shared task, and achieves the best evaluation results on all four datasets.

Han He, Jinho D. Choi

Coupled with biaffine decoders, transformers have been effectively adapted to text-to-graph transduction and achieved state-of-the-art performance on AMR parsing. Many prior works, however, rely on the biaffine decoder for either or both arc and label predictions although most features used by the decoder may be learned by the transformer already. This paper presents a novel approach to AMR parsing by combining heterogeneous data (tokens, concepts, labels) as one input to a transformer to learn attention, and use only attention matrices from the transformer to predict all elements in AMR graphs (concepts, arcs, labels). Although our models use significantly fewer parameters than the previous state-of-the-art graph parser, they show similar or better accuracy on AMR 2.0 and 3.0.

Payam Karisani, Jinho D. Choi, Li Xiong

We present an algorithm based on multi-layer transformers for identifying Adverse Drug Reactions (ADR) in social media data. Our model relies on the properties of the problem and the characteristics of contextual word embeddings to extract two views from documents. Then a classifier is trained on each view to label a set of unlabeled documents to be used as an initializer for a new classifier in the other view. Finally, the initialized classifier in each view is further trained using the initial training examples. We evaluated our model in the largest publicly available ADR dataset. The experiments testify that our model significantly outperforms the transformer-based models pretrained on domain-specific data.

Yuting Guo, Jinho Choi

We present a novel deep learning-based framework to generate embedding representations of fine-grained emotions that can be used to computationally describe psychological models of emotions. Our framework integrates a contextualized embedding encoder with a multi-head probing model that enables to interpret dynamically learned representations optimized for an emotion classification task. Our model is evaluated on the Empathetic Dialogue dataset and shows the state-of-the-art result for classifying 32 emotions. Our layer analysis can derive an emotion graph to depict hierarchical relations among the emotions. Our emotion representations can be used to generate an emotion wheel directly comparable to the one from Plutchik's\LN model, and also augment the values of missing emotions in the PAD emotional state model.

Jiaying Lu, Jinho D. Choi

Salience Estimation aims to predict term importance in documents. Due to few existing human-annotated datasets and the subjective notion of salience, previous studies typically generate pseudo-ground truth for evaluation. However, our investigation reveals that the evaluation protocol proposed by prior work is difficult to replicate, thus leading to few follow-up studies existing. Moreover, the evaluation process is problematic: the entity linking tool used for entity matching is very noisy, while the ignorance of event argument for event evaluation leads to boosted performance. In this work, we propose a light yet practical entity and event salience estimation evaluation protocol, which incorporates the more reliable syntactic dependency parser. Furthermore, we conduct a comprehensive analysis among popular entity and event definition standards, and present our own definition for the Salience Estimation task to reduce noise during the pseudo-ground truth generation process. Furthermore, we construct dependency-based heterogeneous graphs to capture the interactions of entities and events. The empirical results show that both baseline methods and the novel GNN method utilizing the heterogeneous graph consistently outperform the previous SOTA model in all proposed metrics.

Changmao Li, Elaine Fisher, Rebecca Thomas et al.

This paper presents a comprehensive study on resume classification to reduce the time and labor needed to screen an overwhelming number of applications significantly, while improving the selection of suitable candidates. A total of 6,492 resumes are extracted from 24,933 job applications for 252 positions designated into four levels of experience for Clinical Research Coordinators (CRC). Each resume is manually annotated to its most appropriate CRC position by experts through several rounds of triple annotation to establish guidelines. As a result, a high Kappa score of 61% is achieved for inter-annotator agreement. Given this dataset, novel transformer-based classification models are developed for two tasks: the first task takes a resume and classifies it to a CRC level (T1), and the second task takes both a resume and a job description to apply and predicts if the application is suited to the job T2. Our best models using section encoding and multi-head attention decoding give results of 73.3% to T1 and 79.2% to T2. Our analysis shows that the prediction errors are mostly made among adjacent CRC levels, which are hard for even experts to distinguish, implying the practical value of our models in real HR platforms.

Liyan Xu, Jinho D. Choi

This paper analyzes the impact of higher-order inference (HOI) on the task of coreference resolution. HOI has been adapted by almost all recent coreference resolution models without taking much investigation on its true effectiveness over representation learning. To make a comprehensive analysis, we implement an end-to-end coreference system as well as four HOI approaches, attended antecedent, entity equalization, span clustering, and cluster merging, where the latter two are our original methods. We find that given a high-performing encoder such as SpanBERT, the impact of HOI is negative to marginal, providing a new perspective of HOI to this task. Our best model using cluster merging shows the Avg-F1 of 80.2 on the CoNLL 2012 shared task dataset in English.

Sarah E. Finch, James D. Finch, Ali Ahmadvand et al.

Inspired by studies on the overwhelming presence of experience-sharing in human-human conversations, Emora, the social chatbot developed by Emory University, aims to bring such experience-focused interaction to the current field of conversational AI. The traditional approach of information-sharing topic handlers is balanced with a focus on opinion-oriented exchanges that Emora delivers, and new conversational abilities are developed that support dialogues that consist of a collaborative understanding and learning process of the partner's life experiences. We present a curated dialogue system that leverages highly expressive natural language templates, powerful intent classification, and ontology resources to provide an engaging and interesting conversational experience to every user.

Xiangjue Dong, Jinho D. Choi

This paper presents six document classification models using the latest transformer encoders and a high-performing ensemble model for a task of offensive language identification in social media. For the individual models, deep transformer layers are applied to perform multi-head attentions. For the ensemble model, the utterance representations taken from those individual models are concatenated and fed into a linear decoder to make the final decisions. Our ensemble model outperforms the individual models and shows up to 8.6% improvement over the individual models on the development set. On the test set, it achieves macro-F1 of 90.9% and becomes one of the high performing systems among 85 participants in the sub-task A of this shared task. Our analysis shows that although the ensemble model significantly improves the accuracy on the development set, the improvement is not as evident on the test set.

James D. Finch, Jinho D. Choi

This demo paper presents Emora STDM (State Transition Dialogue Manager), a dialogue system development framework that provides novel workflows for rapid prototyping of chat-based dialogue managers as well as collaborative development of complex interactions. Our framework caters to a wide range of expertise levels by supporting interoperability between two popular approaches, state machine and information state, to dialogue management. Our Natural Language Expression package allows seamless integration of pattern matching, custom NLP modules, and database querying, that makes the workflows much more efficient. As a user study, we adopt this framework to an interdisciplinary undergraduate course where students with both technical and non-technical backgrounds are able to develop creative dialogue managers in a short period of time.

Sarah E. Finch, Jinho D. Choi

As conversational AI-based dialogue management has increasingly become a trending topic, the need for a standardized and reliable evaluation procedure grows even more pressing. The current state of affairs suggests various evaluation protocols to assess chat-oriented dialogue management systems, rendering it difficult to conduct fair comparative studies across different approaches and gain an insightful understanding of their values. To foster this research, a more robust evaluation protocol must be set in place. This paper presents a comprehensive synthesis of both automated and human evaluation methods on dialogue systems, identifying their shortcomings while accumulating evidence towards the most effective evaluation dimensions. A total of 20 papers from the last two years are surveyed to analyze three types of evaluation protocols: automated, static, and interactive. Finally, the evaluation dimensions used in these papers are compared against our expert evaluation on the system-user dialogue data collected from the Alexa Prize 2020.

Tae Hwan Oh, Ji Yoon Han, Hyonsu Choe et al.

In this paper, we first open on important issues regarding the Penn Korean Universal Treebank (PKT-UD) and address these issues by revising the entire corpus manually with the aim of producing cleaner UD annotations that are more faithful to Korean grammar. For compatibility to the rest of UD corpora, we follow the UDv2 guidelines, and extensively revise the part-of-speech tags and the dependency relations to reflect morphological features and flexible word-order aspects in Korean. The original and the revised versions of PKT-UD are experimented with transformer-based parsing models using biaffine attention. The parsing model trained on the revised corpus shows a significant improvement of 3.0% in labeled attachment score over the model trained on the previous corpus. Our error analysis demonstrates that this revision allows the parsing model to learn relations more robustly, reducing several critical errors that used to be made by the previous model.

Xiangjue Dong, Changmao Li, Jinho D. Choi

We present a transformer-based sarcasm detection model that accounts for the context from the entire conversation thread for more robust predictions. Our model uses deep transformer layers to perform multi-head attentions among the target utterance and the relevant context in the thread. The context-aware models are evaluated on two datasets from social media, Twitter and Reddit, and show 3.1% and 7.0% improvements over their baselines. Our best models give the F1-scores of 79.0% and 75.0% for the Twitter and Reddit datasets respectively, becoming one of the highest performing systems among 36 participants in this shared task.

Liyan Xu, Julien Hogan, Rachel E. Patzer et al.

This paper presents a reinforcement learning approach to extract noise in long clinical documents for the task of readmission prediction after kidney transplant. We face the challenges of developing robust models on a small dataset where each document may consist of over 10K tokens with full of noise including tabular text and task-irrelevant sentences. We first experiment four types of encoders to empirically decide the best document representation, and then apply reinforcement learning to remove noisy text from the long documents, which models the noise extraction process as a sequential decision problem. Our results show that the old bag-of-words encoder outperforms deep learning-based encoders on this task, and reinforcement learning is able to improve upon baseline while pruning out 25% text segments. Our analysis depicts that reinforcement learning is able to identify both typical noisy tokens and task-specific noisy text.

Changmao Li, Jinho D. Choi

We introduce a novel approach to transformers that learns hierarchical representations in multiparty dialogue. First, three language modeling tasks are used to pre-train the transformers, token- and utterance-level language modeling and utterance order prediction, that learn both token and utterance embeddings for better understanding in dialogue contexts. Then, multi-task learning between the utterance prediction and the token span prediction is applied to fine-tune for span-based question answering (QA). Our approach is evaluated on the FriendsQA dataset and shows improvements of 3.8% and 1.4% over the two state-of-the-art transformer models, BERT and RoBERTa, respectively.

Hang Jiang, Xianzhe Zhang, Jinho D. Choi

Previous works related to automatic personality recognition focus on using traditional classification models with linguistic features. However, attentive neural networks with contextual embeddings, which have achieved huge success in text classification, are rarely explored for this task. In this project, we have two major contributions. First, we create the first dialogue-based personality dataset, FriendsPersona, by annotating 5 personality traits of speakers from Friends TV Show through crowdsourcing. Second, we present a novel approach to automatic personality recognition using pre-trained contextual embeddings (BERT and RoBERTa) and attentive neural networks. Our models largely improve the state-of-art results on the monologue Essays dataset by 2.49%, and establish a solid benchmark on our FriendsPersona. By comparing results in two datasets, we demonstrate the challenges of modeling personality in multi-party dialogue.

Xinyi Jiang, Zhengzhe Yang, Jinho D. Choi

We present a novel online algorithm that learns the essence of each dimension in word embeddings by minimizing the within-group distance of contextualized embedding groups. Three state-of-the-art neural-based language models are used, Flair, ELMo, and BERT, to generate contextualized word embeddings such that different embeddings are generated for the same word type, which are grouped by their senses manually annotated in the SemCor dataset. We hypothesize that not all dimensions are equally important for downstream tasks so that our algorithm can detect unessential dimensions and discard them without hurting the performance. To verify this hypothesis, we first mask dimensions determined unessential by our algorithm, apply the masked word embeddings to a word sense disambiguation task (WSD), and compare its performance against the one achieved by the original embeddings. Several KNN approaches are experimented to establish strong baselines for WSD. Our results show that the masked word embeddings do not hurt the performance and can improve it by 3%. Our work can be used to conduct future research on the interpretability of contextualized embeddings.

Changmao Li, Tianhao Liu, Jinho D. Choi

This paper analyzes challenges in cloze-style reading comprehension on multiparty dialogue and suggests two new tasks for more comprehensive predictions of personal entities in daily conversations. We first demonstrate that there are substantial limitations to the evaluation methods of previous work, namely that randomized assignment of samples to training and test data substantially decreases the complexity of cloze-style reading comprehension. According to our analysis, replacing the random data split with a chronological data split reduces test accuracy on previous single-variable passage completion task from 72\% to 34\%, that leaves much more room to improve. Our proposed tasks extend the previous single-variable passage completion task by replacing more character mentions with variables. Several deep learning models are developed to validate these three tasks. A thorough error analysis is provided to understand the challenges and guide the future direction of this research.