Yanyan Zhao

Weixiang Zhao, Yanyan Zhao, Zhuojun Li et al.

Causal Emotion Entailment aims to identify causal utterances that are responsible for the target utterance with a non-neutral emotion in conversations. Previous works are limited in thorough understanding of the conversational context and accurate reasoning of the emotion cause. To this end, we propose Knowledge-Bridged Causal Interaction Network (KBCIN) with commonsense knowledge (CSK) leveraged as three bridges. Specifically, we construct a conversational graph for each conversation and leverage the event-centered CSK as the semantics-level bridge (S-bridge) to capture the deep inter-utterance dependencies in the conversational context via the CSK-Enhanced Graph Attention module. Moreover, social-interaction CSK serves as emotion-level bridge (E-bridge) and action-level bridge (A-bridge) to connect candidate utterances with the target one, which provides explicit causal clues for the Emotional Interaction module and Actional Interaction module to reason the target emotion. Experimental results show that our model achieves better performance over most baseline models. Our source code is publicly available at https://github.com/circle-hit/KBCIN.

Yang Wu, Yanyan Zhao, Hao Yang et al.

Multimodal sentiment analysis has attracted increasing attention and lots of models have been proposed. However, the performance of the state-of-the-art models decreases sharply when they are deployed in the real world. We find that the main reason is that real-world applications can only access the text outputs by the automatic speech recognition (ASR) models, which may be with errors because of the limitation of model capacity. Through further analysis of the ASR outputs, we find that in some cases the sentiment words, the key sentiment elements in the textual modality, are recognized as other words, which makes the sentiment of the text change and hurts the performance of multimodal sentiment models directly. To address this problem, we propose the sentiment word aware multimodal refinement model (SWRM), which can dynamically refine the erroneous sentiment words by leveraging multimodal sentiment clues. Specifically, we first use the sentiment word position detection module to obtain the most possible position of the sentiment word in the text and then utilize the multimodal sentiment word refinement module to dynamically refine the sentiment word embeddings. The refined embeddings are taken as the textual inputs of the multimodal feature fusion module to predict the sentiment labels. We conduct extensive experiments on the real-world datasets including MOSI-Speechbrain, MOSI-IBM, and MOSI-iFlytek and the results demonstrate the effectiveness of our model, which surpasses the current state-of-the-art models on three datasets. Furthermore, our approach can be adapted for other multimodal feature fusion models easily. Data and code are available at https://github.com/albertwy/SWRM.

Weixiang Zhao, Yanyan Zhao, Xin Lu et al.

As a critical step to achieve human-like chatbots, empathetic response generation has attained increasing interests. Previous attempts are incomplete and not sufficient enough to elicit empathy because they only focus on the initial aspect of empathy to automatically mimic the feelings and thoughts of the user via other-awareness. However, they ignore to maintain and take the own views of the system into account, which is a crucial process to achieve the empathy called self-other awareness. To this end, we propose to generate Empathetic response with explicit Self-Other Awareness (EmpSOA). Specifically, three stages, self-other differentiation, self-other modulation and self-other generation, are devised to clearly maintain, regulate and inject the self-other aware information into the process of empathetic response generation. Both automatic and human evaluations on the benchmark dataset demonstrate the superiority of EmpSOA to generate more empathetic responses.

Weixiang Zhao, Yanyan Zhao, Xin Lu et al.

This report presents a study on the emotional dialogue capability of ChatGPT, an advanced language model developed by OpenAI. The study evaluates the performance of ChatGPT on emotional dialogue understanding and generation through a series of experiments on several downstream tasks. Our findings indicate that while ChatGPT's performance on emotional dialogue understanding may still lag behind that of supervised models, it exhibits promising results in generating emotional responses. Furthermore, the study suggests potential avenues for future research directions.

Jianhua Yuan, Yanyan Zhao, Bing Qin

Stance detection models may tend to rely on dataset bias in the text part as a shortcut and thus fail to sufficiently learn the interaction between the targets and texts. Recent debiasing methods usually treated features learned by small models or big models at earlier steps as bias features and proposed to exclude the branch learning those bias features during inference. However, most of these methods fail to disentangle the ``good'' stance features and ``bad'' bias features in the text part. In this paper, we investigate how to mitigate dataset bias in stance detection. Motivated by causal effects, we leverage a novel counterfactual inference framework, which enables us to capture the dataset bias in the text part as the direct causal effect of the text on stances and reduce the dataset bias in the text part by subtracting the direct text effect from the total causal effect. We novelly model bias features as features that correlate with the stance labels but fail on intermediate stance reasoning subtasks and propose an adversarial bias learning module to model the bias more accurately. To verify whether our model could better model the interaction between texts and targets, we test our model on recently proposed test sets to evaluate the understanding of the task from various aspects. Experiments demonstrate that our proposed method (1) could better model the bias features, and (2) outperforms existing debiasing baselines on both the original dataset and most of the newly constructed test sets.

Hao Yang, Yanyan Zhao, Jianwei Liu et al.

Multimodal fine-grained sentiment analysis has recently attracted increasing attention due to its broad applications. However, the existing multimodal fine-grained sentiment datasets most focus on annotating the fine-grained elements in text but ignore those in images, which leads to the fine-grained elements in visual content not receiving the full attention they deserve. In this paper, we propose a new dataset, the Multimodal Aspect-Category Sentiment Analysis (MACSA) dataset, which contains more than 21K text-image pairs. The dataset provides fine-grained annotations for both textual and visual content and firstly uses the aspect category as the pivot to align the fine-grained elements between the two modalities. Based on our dataset, we propose the Multimodal ACSA task and a multimodal graph-based aligned model (MGAM), which adopts a fine-grained cross-modal fusion method. Experimental results show that our method can facilitate the baseline comparison for future research on this corpus. We will make the dataset and code publicly available.

Pengfei Deng, Jianhua Yuan, Yanyan Zhao et al.

As aspect-level sentiment labels are expensive and labor-intensive to acquire, zero-shot aspect-level sentiment classification is proposed to learn classifiers applicable to new domains without using any annotated aspect-level data. In contrast, document-level sentiment data with ratings are more easily accessible. In this work, we achieve zero-shot aspect-level sentiment classification by only using document-level reviews. Our key intuition is that the sentiment representation of a document is composed of the sentiment representations of all the aspects of that document. Based on this, we propose the AF-DSC method to explicitly model such sentiment composition in reviews. AF-DSC first learns sentiment representations for all potential aspects and then aggregates aspect-level sentiments into a document-level one to perform document-level sentiment classification. In this way, we obtain the aspect-level sentiment classifier as the by-product of the document-level sentiment classifier. Experimental results on aspect-level sentiment classification benchmarks demonstrate the effectiveness of explicit utilization of sentiment composition in document-level sentiment classification. Our model with only 30k training data outperforms previous work utilizing millions of data.

Yang Wu, Pai Peng, Zhenyu Zhang et al.

Recent works on multi-modal emotion recognition move towards end-to-end models, which can extract the task-specific features supervised by the target task compared with the two-phase pipeline. However, previous methods only model the feature interactions between the textual and either acoustic and visual modalities, ignoring capturing the feature interactions between the acoustic and visual modalities. In this paper, we propose the multi-modal end-to-end transformer (ME2ET), which can effectively model the tri-modal features interaction among the textual, acoustic, and visual modalities at the low-level and high-level. At the low-level, we propose the progressive tri-modal attention, which can model the tri-modal feature interactions by adopting a two-pass strategy and can further leverage such interactions to significantly reduce the computation and memory complexity through reducing the input token length. At the high-level, we introduce the tri-modal feature fusion layer to explicitly aggregate the semantic representations of three modalities. The experimental results on the CMU-MOSEI and IEMOCAP datasets show that ME2ET achieves the state-of-the-art performance. The further in-depth analysis demonstrates the effectiveness, efficiency, and interpretability of the proposed progressive tri-modal attention, which can help our model to achieve better performance while significantly reducing the computation and memory cost. Our code will be publicly available.

Bichen Wang, Yixin Sun, Junzhe Wang et al.

The mismatch between the growing demand for psychological counseling and the limited availability of services has motivated research into the application of Large Language Models (LLMs) in this domain. Consequently, there is a need for a robust and unified benchmark to assess the counseling competence of various LLMs. Existing works, however, are limited by unprofessional client simulation, static question-and-answer evaluation formats, and unidimensional metrics. These limitations hinder their effectiveness in assessing a model's comprehensive ability to handle diverse and complex clients. To address this gap, we introduce \textbf{CARE-Bench}, a dynamic and interactive automated benchmark. It is built upon diverse client profiles derived from real-world counseling cases and simulated according to expert guidelines. CARE-Bench provides a multidimensional performance evaluation grounded in established psychological scales. Using CARE-Bench, we evaluate several general-purpose LLMs and specialized counseling models, revealing their current limitations. In collaboration with psychologists, we conduct a detailed analysis of the reasons for LLMs' failures when interacting with clients of different types, which provides directions for developing more comprehensive, universal, and effective counseling models.

Weixiang Zhao, Yanyan Zhao, Shilong Wang et al.

Emotion Support Conversation (ESC) is an emerging and challenging task with the goal of reducing the emotional distress of people. Previous attempts fail to maintain smooth transitions between utterances in ESC because they ignore to grasp the fine-grained transition information at each dialogue turn. To solve this problem, we propose to take into account turn-level state \textbf{Trans}itions of \textbf{ESC} (\textbf{TransESC}) from three perspectives, including semantics transition, strategy transition and emotion transition, to drive the conversation in a smooth and natural way. Specifically, we construct the state transition graph with a two-step way, named transit-then-interact, to grasp such three types of turn-level transition information. Finally, they are injected into the transition-aware decoder to generate more engaging responses. Both automatic and human evaluations on the benchmark dataset demonstrate the superiority of TransESC to generate more smooth and effective supportive responses. Our source code is available at \url{https://github.com/circle-hit/TransESC}.

Weixiang Zhao, Zhuojun Li, Shilong Wang et al.

Emotional Intelligence (EI), consisting of emotion perception, emotion cognition and emotion expression, plays the critical roles in improving user interaction experience for the current large language model (LLM) based conversational general AI assistants. Previous works mainly focus on raising the emotion perception ability of them via naive fine-tuning on EI-related classification or regression tasks. However, this leads to the incomplete enhancement of EI and catastrophic forgetting of the general intelligence (GI). To this end, we first introduce \textsc{EiBench}, a large-scale collection of EI-related tasks in the text-to-text formation with task instructions that covers all three aspects of EI, which lays a solid foundation for the comprehensive EI enhancement of LLMs. Then a novel \underline{\textbf{Mo}}dular \underline{\textbf{E}}motional \underline{\textbf{I}}ntelligence enhancement method (\textbf{MoEI}), consisting of Modular Parameter Expansion and intra-inter modulation, is proposed to comprehensively enhance the EI of LLMs without compromise their GI. Extensive experiments on two representative LLM-based assistants, Flan-T5 and LLaMA-2-Chat, demonstrate the effectiveness of MoEI to improving EI while maintain GI.

Weixiang Zhao, Xingyu Sui, Yulin Hu et al.

Personalized alignment is essential for enabling large language models (LLMs) to engage effectively in user-centric dialogue. While recent prompt-based and offline optimization methods offer preliminary solutions, they fall short in cold-start scenarios and long-term personalization due to their inherently static and shallow designs. In this work, we introduce the Reinforcement Learning for Personalized Alignment (RLPA) framework, in which an LLM interacts with a simulated user model to iteratively infer and refine user profiles through dialogue. The training process is guided by a dual-level reward structure: the Profile Reward encourages accurate construction of user representations, while the Response Reward incentivizes generation of responses consistent with the inferred profile. We instantiate RLPA by fine-tuning Qwen-2.5-3B-Instruct, resulting in Qwen-RLPA, which achieves state-of-the-art performance in personalized dialogue. Empirical evaluations demonstrate that Qwen-RLPA consistently outperforms prompting and offline fine-tuning baselines, and even surpasses advanced commercial models such as Claude-3.5 and GPT-4o. Further analysis highlights Qwen-RLPA's robustness in reconciling conflicting user preferences, sustaining long-term personalization and delivering more efficient inference compared to recent reasoning-focused LLMs. These results emphasize the potential of dynamic profile inference as a more effective paradigm for building personalized dialogue systems.

Hao Yang, Yanyan Zhao, Yang Wu et al.

Compared to traditional sentiment analysis, which only considers text, multimodal sentiment analysis needs to consider emotional signals from multimodal sources simultaneously and is therefore more consistent with the way how humans process sentiment in real-world scenarios. It involves processing emotional information from various sources such as natural language, images, videos, audio, physiological signals, etc. However, although other modalities also contain diverse emotional cues, natural language usually contains richer contextual information and therefore always occupies a crucial position in multimodal sentiment analysis. The emergence of ChatGPT has opened up immense potential for applying large language models (LLMs) to text-centric multimodal tasks. However, it is still unclear how existing LLMs can adapt better to text-centric multimodal sentiment analysis tasks. This survey aims to (1) present a comprehensive review of recent research in text-centric multimodal sentiment analysis tasks, (2) examine the potential of LLMs for text-centric multimodal sentiment analysis, outlining their approaches, advantages, and limitations, (3) summarize the application scenarios of LLM-based multimodal sentiment analysis technology, and (4) explore the challenges and potential research directions for multimodal sentiment analysis in the future.

Xin Lu, Yanyan Zhao, Bing Qin et al.

Pre-trained language models have been proven to possess strong base capabilities, which not only excel in in-distribution language modeling but also show powerful abilities in out-of-distribution language modeling, transfer learning and few-shot learning. Unlike existing work focusing on the influence of scale on base capabilities, our work examines the influence of architecture on those. Specifically, our concern is: How does architecture influence the base capabilities of pre-trained language models? In this work, we attempt to explain and reverse the decline in base capabilities caused by the architecture of FFN-Wider Transformers, seeking to provide some insights. Through analysis, we found the contribution ratio of Multi-Head Attention (a combination function) to pre-trained language modeling is a key factor affecting base capabilities. FFN-Wider Transformers reduce the contribution ratio of this combination function, leading to a decline in base capabilities. We confirmed this by experiments and proposed Combination Enhanced Architecture (CEA) to address the decline in base capabilities of such models. Significantly, we extended our explanation and CEA to Mixture of Experts (MoE) Transformers. We successfully achieved significant improvements in base capabilities on a 14B parameter MoE model, demonstrating the practical application value of our work. This also indicates that our analysis has a certain guiding significance for architecture analysis, architecture improvement and architecture design.

Hao Yang, Can Gao, Hao Líu et al.

Vision-and-language (VL) pre-training, which aims to learn a general representation of image-text pairs that can be transferred to various vision-and-language tasks. Compared with modeling uni-modal data, the main challenge of the VL model is: how to learn the cross-modal interaction from multimodal data, especially the fine-grained interaction. Existing works have shown that fully transformer-based models that adopt attention mechanisms to learn in-layer cross-model interaction can demonstrate impressive performance on various cross-modal downstream tasks. However, they ignored that the semantic information of the different modals at the same layer was not uniform, which leads to the cross-modal interaction collapsing into a limited multi-modal semantic information interaction. In this work, we propose the UNIMO-3 model, which has the capacity to simultaneously learn the multimodal in-layer interaction and cross-layer interaction. UNIMO-3 model can establish effective connections between different layers in a cross-modal encoder, and adaptively capture the interaction between two modalities at different levels. The experimental results show that our model achieves state-of-the-art performance in various downstream tasks, and through ablation study can prove that effective cross-layer learning improves the model's ability of multimodal representation.

Jianhua Yuan, Yanyan Zhao, Bing Qin et al.

Multi-domain sentiment classification deals with the scenario where labeled data exists for multiple domains but insufficient for training effective sentiment classifiers that work across domains. Thus, fully exploiting sentiment knowledge shared across domains is crucial for real world applications. While many existing works try to extract domain-invariant features in high-dimensional space, such models fail to explicitly distinguish between shared and private features at text-level, which to some extent lacks interpretablity. Based on the assumption that removing domain-related tokens from texts would help improve their domain-invariance, we instead first transform original sentences to be domain-agnostic. To this end, we propose the BertMasker network which explicitly masks domain-related words from texts, learns domain-invariant sentiment features from these domain-agnostic texts, and uses those masked words to form domain-aware sentence representations. Empirical experiments on a well-adopted multiple domain sentiment classification dataset demonstrate the effectiveness of our proposed model on both multi-domain sentiment classification and cross-domain settings, by increasing the accuracy by 0.94% and 1.8% respectively. Further analysis on masking proves that removing those domain-related and sentiment irrelevant tokens decreases texts' domain distinction, resulting in the performance degradation of a BERT-based domain classifier by over 12%.