William A. Held

Caleb Ziems, William Held, Omar Shaikh et al. · gatech

Large Language Models (LLMs) are capable of successfully performing many language processing tasks zero-shot (without training data). If zero-shot LLMs can also reliably classify and explain social phenomena like persuasiveness and political ideology, then LLMs could augment the Computational Social Science (CSS) pipeline in important ways. This work provides a road map for using LLMs as CSS tools. Towards this end, we contribute a set of prompting best practices and an extensive evaluation pipeline to measure the zero-shot performance of 13 language models on 25 representative English CSS benchmarks. On taxonomic labeling tasks (classification), LLMs fail to outperform the best fine-tuned models but still achieve fair levels of agreement with humans. On free-form coding tasks (generation), LLMs produce explanations that often exceed the quality of crowdworkers' gold references. We conclude that the performance of today's LLMs can augment the CSS research pipeline in two ways: (1) serving as zero-shot data annotators on human annotation teams, and (2) bootstrapping challenging creative generation tasks (e.g., explaining the underlying attributes of a text). In summary, LLMs are posed to meaningfully participate in social science analysis in partnership with humans.

Omar Shaikh, Hongxin Zhang, William Held et al. · gatech

Generating a Chain of Thought (CoT) has been shown to consistently improve large language model (LLM) performance on a wide range of NLP tasks. However, prior work has mainly focused on logical reasoning tasks (e.g. arithmetic, commonsense QA); it remains unclear whether improvements hold for more diverse types of reasoning, especially in socially situated contexts. Concretely, we perform a controlled evaluation of zero-shot CoT across two socially sensitive domains: harmful questions and stereotype benchmarks. We find that zero-shot CoT reasoning in sensitive domains significantly increases a model's likelihood to produce harmful or undesirable output, with trends holding across different prompt formats and model variants. Furthermore, we show that harmful CoTs increase with model size, but decrease with improved instruction following. Our work suggests that zero-shot CoT should be used with caution on socially important tasks, especially when marginalized groups or sensitive topics are involved.

Caleb Ziems, William Held, Jingfeng Yang et al. · amazon-science, gatech

Dialect differences caused by regional, social, and economic factors cause performance discrepancies for many groups of language technology users. Inclusive and equitable language technology must critically be dialect invariant, meaning that performance remains constant over dialectal shifts. Current systems often fall short of this ideal since they are designed and tested on a single dialect: Standard American English (SAE). We introduce a suite of resources for evaluating and achieving English dialect invariance. The resource is called Multi-VALUE, a controllable rule-based translation system spanning 50 English dialects and 189 unique linguistic features. Multi-VALUE maps SAE to synthetic forms of each dialect. First, we use this system to stress tests question answering, machine translation, and semantic parsing. Stress tests reveal significant performance disparities for leading models on non-standard dialects. Second, we use this system as a data augmentation technique to improve the dialect robustness of existing systems. Finally, we partner with native speakers of Chicano and Indian English to release new gold-standard variants of the popular CoQA task. To execute the transformation code, run model checkpoints, and download both synthetic and gold-standard dialectal benchmark datasets, see http://value-nlp.org.

Omar Shaikh, Caleb Ziems, William Held et al. · gatech

Pragmatic reference enables efficient interpersonal communication. Prior work uses simple reference games to test models of pragmatic reasoning, often with unidentified speakers and listeners. In practice, however, speakers' sociocultural background shapes their pragmatic assumptions. For example, readers of this paper assume NLP refers to "Natural Language Processing," and not "Neuro-linguistic Programming." This work introduces the Cultural Codes dataset, which operationalizes sociocultural pragmatic inference in a simple word reference game. Cultural Codes is based on the multi-turn collaborative two-player game, Codenames Duet. Our dataset consists of 794 games with 7,703 turns, distributed across 153 unique players. Alongside gameplay, we collect information about players' personalities, values, and demographics. Utilizing theories of communication and pragmatics, we predict each player's actions via joint modeling of their sociocultural priors and the game context. Our experiments show that accounting for background characteristics significantly improves model performance for tasks related to both clue giving and guessing, indicating that sociocultural priors play a vital role in gameplay decisions.

William Held, Christopher Hidey, Fei Liu et al. · gatech

Modern virtual assistants use internal semantic parsing engines to convert user utterances to actionable commands. However, prior work has demonstrated that semantic parsing is a difficult multilingual transfer task with low transfer efficiency compared to other tasks. In global markets such as India and Latin America, this is a critical issue as switching between languages is prevalent for bilingual users. In this work we dramatically improve the zero-shot performance of a multilingual and codeswitched semantic parsing system using two stages of multilingual alignment. First, we show that constrastive alignment pretraining improves both English performance and transfer efficiency. We then introduce a constrained optimization approach for hyperparameter-free adversarial alignment during finetuning. Our Doubly Aligned Multilingual Parser (DAMP) improves mBERT transfer performance by 3x, 6x, and 81x on the Spanglish, Hinglish and Multilingual Task Oriented Parsing benchmarks respectively and outperforms XLM-R and mT5-Large using 3.2x fewer parameters.

William Held, Camille Harris, Michael Best et al. · gatech

Coloniality, the continuation of colonial harms beyond "official" colonization, has pervasive effects across society and scientific fields. Natural Language Processing (NLP) is no exception to this broad phenomenon. In this work, we argue that coloniality is implicitly embedded in and amplified by NLP data, algorithms, and software. We formalize this analysis using Actor-Network Theory (ANT): an approach to understanding social phenomena through the network of relationships between human stakeholders and technology. We use our Actor-Network to guide a quantitative survey of the geography of different phases of NLP research, providing evidence that inequality along colonial boundaries increases as NLP builds on itself. Based on this, we argue that combating coloniality in NLP requires not only changing current values but also active work to remove the accumulation of colonial ideals in our foundational data and algorithms.

Zedian Xiao, William Held, Yanchen Liu et al. · gatech, harvard

Large Language Models (LLMs) are trained on corpora disproportionally weighted in favor of Standard American English. As a result, speakers of other dialects experience significantly more failures when interacting with these technologies. In practice, these speakers often accommodate their speech to be better understood. Our work shares the belief that language technologies should be designed to accommodate the diversity in English dialects and not the other way around. However, prior works on dialect struggle with generalizing to evolving and emerging dialects in a scalable manner. To fill this gap, our method, HyperLoRA, leverages expert linguistic knowledge to enable resource-efficient adaptation via hypernetworks. By disentangling dialect-specific and cross-dialectal information, HyperLoRA improves generalization to unseen dialects in a task-agnostic fashion. Not only is HyperLoRA more scalable in the number of parameters, but it also achieves the best or most competitive performance across 5 dialects in a zero-shot setting. In this way, our approach facilitates access to language technology for billions of English dialect speakers who are traditionally underrepresented.

Potsawee Manakul, Woody Haosheng Gan, Martijn Bartelds et al. · gatech

Current audio language models are predominantly text-first, either extending pre-trained text LLM backbones or relying on semantic-only audio tokens, limiting general audio modeling. This paper presents a systematic empirical study of native audio foundation models that apply next-token prediction to audio at scale, jointly modeling semantic content, acoustic details, and text to support both general audio generation and cross-modal capabilities. We provide comprehensive empirical insights for building such models: (1) We systematically investigate design choices -- data sources, text mixture ratios, and token composition -- establishing a validated training recipe. (2) We conduct the first scaling law study for discrete audio models via IsoFLOP analysis on 64 models spanning $3{\times}10^{18}$ to $3{\times}10^{20}$ FLOPs, finding that optimal data grows 1.6$\times$ faster than optimal model size. (3) We apply these lessons to train SODA (Scaling Open Discrete Audio), a suite of models from 135M to 4B parameters on 500B tokens, comparing against our scaling predictions and existing models. SODA serves as a flexible backbone for diverse audio/text tasks -- we demonstrate this by fine-tuning for voice-preserving speech-to-speech translation, using the same unified architecture.

Caleb Ziems, William Held, Jane Yu et al.

To serve global users safely and productively, LLMs need culture-specific knowledge that might not be learned during pre-training. How do we find such knowledge that is (1) salient to in-group users, but (2) unknown to LLMs? The most common solutions are single-initiative: either researchers define challenging questions that users passively answer (traditional annotation), or users actively produce data that researchers structure as benchmarks (knowledge extraction). The process would benefit from mixed-initiative collaboration, where users guide the process to meaningfully reflect their cultures, and LLMs steer the process towards more challenging questions that meet the researcher's goals. We propose a mixed-initiative methodology called CultureCartography. Here, an LLM initializes annotation with questions for which it has low-confidence answers, making explicit both its prior knowledge and the gaps therein. This allows a human respondent to fill these gaps and steer the model towards salient topics through direct edits. We implement this methodology as a tool called CultureExplorer. Compared to a baseline where humans answer LLM-proposed questions, we find that CultureExplorer more effectively produces knowledge that leading models like DeepSeek R1 and GPT-4o are missing, even with web search. Fine-tuning on this data boosts the accuracy of Llama-3.1-8B by up to 19.2% on related culture benchmarks.

Diyi Yang, Caleb Ziems, William Held et al. · gatech

People rely on social skills like conflict resolution to communicate effectively and to thrive in both work and personal life. However, practice environments for social skills are typically out of reach for most people. How can we make social skill training more available, accessible, and inviting? Drawing upon interdisciplinary research from communication and psychology, this perspective paper identifies social skill barriers to enter specialized fields. Then we present a solution that leverages large language models for social skill training via a generic framework. Our AI Partner, AI Mentor framework merges experiential learning with realistic practice and tailored feedback. This work ultimately calls for cross-disciplinary innovation to address the broader implications for workforce development and social equality.

Minzhi Li, William Barr Held, Michael J Ryan et al. · gatech

As AI chatbots become ubiquitous, voice interaction presents a compelling way to enable rapid, high-bandwidth communication for both semantic and social signals. This has driven research into Large Audio Models (LAMs) to power voice-native experiences. However, aligning LAM development with user goals requires a clear understanding of user needs and preferences to establish reliable progress metrics. This study addresses these challenges by introducing an interactive approach to evaluate LAMs and collecting 7,500 LAM interactions from 484 participants. Through topic modeling of user queries, we identify primary use cases for audio interfaces. We then analyze user preference rankings and qualitative feedback to determine which models best align with user needs. Finally, we evaluate how static benchmarks predict interactive performance - our analysis reveals no individual benchmark strongly correlates with interactive results ($τ\leq 0.33$ for all benchmarks). While combining multiple coarse-grained features yields modest predictive power ($R^2$=$0.30$), only two out of twenty datasets on spoken question answering and age prediction show significantly positive correlations. This suggests a clear need to develop LAM evaluations that better correlate with user preferences.

Potsawee Manakul, Woody Haosheng Gan, Michael J. Ryan et al. · gatech

Current speech evaluation suffers from two critical limitations: the need and difficulty of designing specialized systems targeting individual audio characteristics, and poor correlation between automatic evaluation methods and human preferences. This work presents a systematic study of Large Audio Model (LAM) as a Judge, AudioJudge, investigating whether it can provide a unified evaluation framework that addresses both challenges. We systematically explore AudioJudge across audio characteristic detection tasks, including pronunciation, speaking rate, speaker identification and speech quality, and system-level human preference simulation for automated benchmarking. We investigate different prompt engineering strategies, finding that audio concatenation combined with in-context learning significantly improves performance across both audio characteristic detection and human preference simulation tasks. We further introduce a multi-aspect ensemble AudioJudge to enable general-purpose multi-aspect audio evaluation. This method decomposes speech assessment into specialized judges for lexical content, speech quality, and paralinguistic features, achieving up to 0.91 Spearman correlation with human preferences on our system ranking benchmark. Robustness analysis reveals that while LAMs maintain strong performance under acoustic noise, they exhibit significant verbosity and positional biases that require careful mitigation.

Michael J Ryan, Omar Shaikh, Aditri Bhagirath et al. · gatech

Recent calls for pluralistic alignment of Large Language Models (LLMs) encourage adapting models to diverse user preferences. However, most prior work on personalized reward models heavily rely on additional identity information, such as demographic details or a predefined set of preference categories. To this end, we introduce SynthesizeMe, an approach to inducing synthetic user personas from user interactions for personalized reward modeling. SynthesizeMe first generates and verifies reasoning to explain user preferences, then induces synthetic user personas from that reasoning, and finally filters to informative prior user interactions in order to build personalized prompts for a particular user. We show that using SynthesizeMe induced prompts improves personalized LLM-as-a-judge accuracy by 4.4% on Chatbot Arena. Combining SynthesizeMe derived prompts with a reward model achieves top performance on PersonalRewardBench: a new curation of user-stratified interactions with chatbots collected from 854 users of Chatbot Arena and PRISM.

Caleb Ziems, William Held, Jane Dwivedi-Yu et al.

Information Retrieval (IR) systems are designed to deliver relevant content, but traditional systems may not optimize rankings for fairness, neutrality, or the balance of ideas. Consequently, IR can often introduce indexical biases, or biases in the positional order of documents. Although indexical bias can demonstrably affect people's opinion, voting patterns, and other behaviors, these issues remain understudied as the field lacks reliable metrics and procedures for automatically measuring indexical bias. Towards this end, we introduce the PAIR framework, which supports automatic bias audits for ranked documents or entire IR systems. After introducing DUO, the first general-purpose automatic bias metric, we run an extensive evaluation of 8 IR systems on a new corpus of 32k synthetic and 4.7k natural documents, with 4k queries spanning 1.4k controversial issue topics. A human behavioral study validates our approach, showing that our bias metric can help predict when and how indexical bias will shift a reader's opinion.

Yanchen Liu, William Held, Diyi Yang

Existing large language models (LLMs) that mainly focus on Standard American English (SAE) often lead to significantly worse performance when being applied to other English dialects. While existing mitigations tackle discrepancies for individual target dialects, they assume access to high-accuracy dialect identification systems. The boundaries between dialects are inherently flexible, making it difficult to categorize language into discrete predefined categories. In this paper, we propose DADA (Dialect Adaptation via Dynamic Aggregation), a modular approach to imbue SAE-trained models with multi-dialectal robustness by composing adapters which handle specific linguistic features. The compositional architecture of DADA allows for both targeted adaptation to specific dialect variants and simultaneous adaptation to various dialects. We show that DADA is effective for both single task and instruction finetuned language models, offering an extensible and interpretable framework for adapting existing LLMs to different English dialects.