Matthew Fernandez

Devansh Arpit, Matthew Fernandez, Itai Feigenbaum et al. · salesforce, stanford

We introduce the Salesforce CausalAI Library, an open-source library for causal analysis using observational data. It supports causal discovery and causal inference for tabular and time series data, of discrete, continuous and heterogeneous types. This library includes algorithms that handle linear and non-linear causal relationships between variables, and uses multi-processing for speed-up. We also include a data generator capable of generating synthetic data with specified structural equation model for the aforementioned data formats and types, that helps users control the ground-truth causal process while investigating various algorithms. Finally, we provide a user interface (UI) that allows users to perform causal analysis on data without coding. The goal of this library is to provide a fast and flexible solution for a variety of problems in the domain of causality. This technical report describes the Salesforce CausalAI API along with its capabilities, the implementations of the supported algorithms, and experiments demonstrating their performance and speed. Our library is available at \url{https://github.com/salesforce/causalai}.

Yutong Dai, Krithika Ramakrishnan, Jing Gu et al.

We introduce SCUBA, a benchmark designed to evaluate computer-use agents on customer relationship management (CRM) workflows within the Salesforce platform. SCUBA contains 300 task instances derived from real user interviews, spanning three primary personas, platform administrators, sales representatives, and service agents. The tasks test a range of enterprise-critical abilities, including Enterprise Software UI navigation, data manipulation, workflow automation, information retrieval, and troubleshooting. To ensure realism, SCUBA operates in Salesforce sandbox environments with support for parallel execution and fine-grained evaluation metrics to capture milestone progress. We benchmark a diverse set of agents under both zero-shot and demonstration-augmented settings. We observed huge performance gaps in different agent design paradigms and gaps between the open-source model and the closed-source model. In the zero-shot setting, open-source model powered computer-use agents that have strong performance on related benchmarks like OSWorld only have less than 5\% success rate on SCUBA, while methods built on closed-source models can still have up to 39% task success rate. In the demonstration-augmented settings, task success rates can be improved to 50\% while simultaneously reducing time and costs by 13% and 16%, respectively. These findings highlight both the challenges of enterprise tasks automation and the promise of agentic solutions. By offering a realistic benchmark with interpretable evaluation, SCUBA aims to accelerate progress in building reliable computer-use agents for complex business software ecosystems.

Viraj Prabhu, Yutong Dai, Matthew Fernandez et al.

Web agents promise to automate complex browser tasks, but current methods remain brittle -- relying on step-by-step UI interactions and heavy LLM reasoning that break under dynamic layouts and long horizons. Humans, by contrast, exploit website-provided functionality through high-level operations like search, filter, and sort. We introduce WALT (Web Agents that Learn Tools), a framework that reverse-engineers latent website functionality into reusable invocable tools. Rather than hypothesizing ad-hoc skills, WALT exposes robust implementations of automations already designed into websites -- spanning discovery (search, filter, sort), communication (post, comment, upvote), and content management (create, edit, delete). Tools abstract away low-level execution: instead of reasoning about how to click and type, agents simply call search(query) or create(listing). This shifts the computational burden from fragile step-by-step reasoning to reliable tool invocation. On VisualWebArena and WebArena, WALT achieves higher success with fewer steps and less LLM-dependent reasoning, establishing a robust and generalizable paradigm for browser automation.