HCApr 6
Comparing Human Oversight Strategies for Computer-Use AgentsChaoran Chen, Zhiping Zhang, Zeya Chen et al.
LLM-powered computer-use agents (CUAs) are shifting users from direct manipulation to supervisory coordination. Existing oversight mechanisms, however, have largely been studied as isolated interface features, making broader oversight strategies difficult to compare. We conceptualize CUA oversight as a structural coordination problem defined by delegation structure and engagement level, and use this lens to compare four oversight strategies in a mixed-methods study with 48 participants in a live web environment. Our results show that oversight strategy more reliably shaped users' exposure to problematic actions than their ability to correct them once visible. Plan-based strategies were associated with lower rates of agent problematic-action occurrence, but not equally strong gains in runtime intervention success once such actions became visible. On subjective measures, no single strategy was uniformly best, and the clearest context-sensitive differences appeared in trust. Qualitative findings further suggest that intervention depended not only on what controls users retained, but on whether risky moments became legible as requiring judgment during execution. These findings suggest that effective CUA oversight is not achieved by maximizing human involvement alone. Instead, it depends on how supervision is structured to surface decision-critical moments and support their recognition in time for meaningful intervention.
CRSep 26, 2025
Not My Agent, Not My Boundary? Elicitation of Personal Privacy Boundaries in AI-Delegated Information SharingBingcan Guo, Eryue Xu, Zhiping Zhang et al.
Aligning AI systems with human privacy preferences requires understanding individuals' nuanced disclosure behaviors beyond general norms. Yet eliciting such boundaries remains challenging due to the context-dependent nature of privacy decisions and the complex trade-offs involved. We present an AI-powered elicitation approach that probes individuals' privacy boundaries through a discriminative task. We conducted a between-subjects study that systematically varied communication roles and delegation conditions, resulting in 1,681 boundary specifications from 169 participants for 61 scenarios. We examined how these contextual factors and individual differences influence the boundary specification. Quantitative results show that communication roles influence individuals' acceptance of detailed and identifiable disclosure, AI delegation and individuals' need for privacy heighten sensitivity to disclosed identifiers, and AI delegation results in less consensus across individuals. Our findings highlight the importance of situating privacy preference elicitation within real-world data flows. We advocate using nuanced privacy boundaries as an alignment goal for future AI systems.
HCFeb 4
From Fragmentation to Integration: Exploring the Design Space of AI Agents for Human-as-the-Unit Privacy ManagementEryue Xu, Tianshi Li
Managing one's digital footprint is overwhelming, as it spans multiple platforms and involves countless context-dependent decisions. Recent advances in agentic AI offer ways forward by enabling holistic, contextual privacy-enhancing solutions. Building on this potential, we adopted a ''human-as-the-unit'' perspective and investigated users' cross-context privacy challenges through 12 semi-structured interviews. Results reveal that people rely on ad hoc manual strategies while lacking comprehensive privacy controls, highlighting nine privacy-management challenges across applications, temporal contexts, and relationships. To explore solutions, we generated nine AI agent concepts and evaluated them via a speed-dating survey with 116 US participants. The three highest-ranked concepts were all post-sharing management tools with half or full agent autonomy, with users expressing greater trust in AI accuracy than in their own efforts. Our findings highlight a promising design space where users see AI agents bridging the fragments in privacy management, particularly through automated, comprehensive post-sharing remediation of users' digital footprints.