Sounding Board: A User-Centric and Content-Driven Social Chatbot
This work addresses the problem of creating engaging social chatbots for users, but it is incremental as it builds on existing chatbot components.
The authors tackled the challenge of building a social chatbot by developing Sounding Board, which won the 2017 Amazon Alexa Prize, and they analyzed insights from 160,000 real-world conversations.
We present Sounding Board, a social chatbot that won the 2017 Amazon Alexa Prize. The system architecture consists of several components including spoken language processing, dialogue management, language generation, and content management, with emphasis on user-centric and content-driven design. We also share insights gained from large-scale online logs based on 160,000 conversations with real-world users.