Are we there yet? Understanding the challenges faced in complying with the General Data Protection Regulation (GDPR)
This addresses compliance issues for organizations under GDPR, but it is incremental as it builds on existing literature with new interview-based insights.
The paper investigates the challenges organizations face in complying with the GDPR, finding that large and security-oriented SMEs generally manage compliance reasonably, while less security-focused SMEs struggle due to the regulation's breadth, qualitative recommendations, and complex data networks.
The EU General Data Protection Regulation (GDPR), enforced from 25th May 2018, aims to reform how organisations view and control the personal data of private EU citizens. The scope of GDPR is somewhat unprecedented: it regulates every aspect of personal data handling, includes hefty potential penalties for non-compliance, and can prosecute any company in the world that processes EU citizens' data. In this paper, we look behind the scenes to investigate the real challenges faced by organisations in engaging with the GDPR. This considers issues in working with the regulation, the implementation process, and how compliance is verified. Our research approach relies on literature but, more importantly, draws on detailed interviews with several organisations. Key findings include the fact that large organisations generally found GDPR compliance to be reasonable and doable. The same was found for small-to-medium organisations (SMEs/SMBs) that were highly security-oriented. SMEs with less focus on data protection struggled to make what they felt was a satisfactory attempt at compliance. The main issues faced in their compliance attempts emerged from: the sheer breadth of the regulation; questions around how to enact the qualitative recommendations of the regulation; and the need to map out the entirety of their complex data networks.