Robot mirroring: A framework for self-tracking feedback through empathy with an artificial agent representing the self
This work addresses the challenge of improving self-tracking feedback for users seeking healthier behaviors, though it appears incremental as it builds on existing self-tracking technologies with a novel communication approach.
The authors tackled the problem of inappropriately communicated self-tracking feedback by proposing a framework that uses an artificial agent to mirror the user's state, aiming to elicit empathy and foster helping behaviors for healthier lifestyles, with insights from expert interviews highlighting the need for multidisciplinary teams and an agile methodology.
Current technologies have enabled us to track and quantify our physical state and behavior. Self-tracking aims to achieve increased awareness to decrease undesired behaviors and lead to a healthier lifestyle. However, inappropriately communicated self-tracking results might cause the opposite effect. In this work, we propose a subtle self-tracking feedback by mirroring the self's state into an artificial agent. By eliciting empathy towards the artificial agent and fostering helping behaviors, users would help themselves as well. Finally, we reflected on the implications of this design framework, and the methodology to design and implement it. A series of interviews to expert designers pointed out to the importance of having multidisciplinary teams working in parallel. Moreover, an agile methodology with a sprint zero for the initial design, and shifted user research, design, and implementation sprints were proposed. Similar systems with data flow and hardware dependencies would also benefit from the proposed agile design process.