Detecting sudden and gradual drifts in business processes from execution traces
This addresses the need for automated drift detection in business process management to help managers respond to changes affecting performance, though it is incremental as it builds on prior methods.
The paper tackles the problem of detecting unexpected changes in business processes from event logs, proposing a method that detects both sudden and gradual drifts with higher accuracy and lower delay than existing approaches.
Business processes are prone to unexpected changes, as process workers may suddenly or gradually start executing a process differently in order to adjust to changes in workload, season, or other external factors. Early detection of business process changes enables managers to identify and act upon changes that may otherwise affect process performance. Business process drift detection refers to a family of methods to detect changes in a business process by analyzing event logs extracted from the systems that support the execution of the process. Existing methods for business process drift detection are based on an explorative analysis of a potentially large feature space and in some cases they require users to manually identify specific features that characterize the drift. Depending on the explored feature space, these methods miss various types of changes. Moreover, they are either designed to detect sudden drifts or gradual drifts but not both. This paper proposes an automated and statistically grounded method for detecting sudden and gradual business process drifts under a unified framework. An empirical evaluation shows that the method detects typical change patterns with significantly higher accuracy and lower detection delay than existing methods, while accurately distinguishing between sudden and gradual drifts.