CareCall: a Call-Based Active Monitoring Dialog Agent for Managing COVID-19 Pandemic
This addresses the need for efficient pandemic management to reduce social and economic costs, though it appears incremental as it applies existing dialog agent technology to a new domain.
The paper tackles the problem of tracking suspected COVID-19 cases by introducing CareCall, a call-based dialog agent deployed in Korea and Japan for active monitoring, and discusses its use for proactive inspection.
Tracking suspected cases of COVID-19 is crucial to suppressing the spread of COVID-19 pandemic. Active monitoring and proactive inspection are indispensable to mitigate COVID-19 spread, though these require considerable social and economic expense. To address this issue, we introduce CareCall, a call-based dialog agent which is deployed for active monitoring in Korea and Japan. We describe our system with a case study with statistics to show how the system works. Finally, we discuss a simple idea which uses CareCall to support proactive inspection.