Why should we care about register? Reflections on chatbot language design
This paper addresses the problem of improving chatbot communication for users by emphasizing register, but it is incremental as it builds on existing theoretical concepts without presenting new empirical results.
This position paper argues that register, as a theoretical framework, is crucial for chatbot language design to influence user perceptions of interactions, and it identifies research opportunities to advance chatbot communication skills.
This position paper discusses the relevance of register as a theoretical framework for chatbot language design. We present the concept of register and discuss how using register-specific language influence the user's perceptions of the interaction with chatbots. Additionally, we point several research opportunities that are important to pursue to establish register as a foundation for advancing chatbot's communication skills.