ISPY: Automatic Issue-Solution Pair Extraction from Community Live Chats
This addresses the challenge of knowledge sharing in software development communities by automating the extraction of useful information from live chats, though it is incremental as it builds on existing NLP and deep learning techniques for a specific domain.
The paper tackles the problem of extracting issue-solution pairs from noisy developer live chats by proposing ISPY, an automated approach using NLP and deep learning, which achieves an F1 score of 76% for issue detection and 63% for solution extraction, outperforming baselines by 30% and 20% respectively.
Collaborative live chats are gaining popularity as a development communication tool. In community live chatting, developers are likely to post issues they encountered (e.g., setup issues and compile issues), and other developers respond with possible solutions. Therefore, community live chats contain rich sets of information for reported issues and their corresponding solutions, which can be quite useful for knowledge sharing and future reuse if extracted and restored in time. However, it remains challenging to accurately mine such knowledge due to the noisy nature of interleaved dialogs in live chat data. In this paper, we first formulate the problem of issue-solution pair extraction from developer live chat data, and propose an automated approach, named ISPY, based on natural language processing and deep learning techniques with customized enhancements, to address the problem. Specifically, ISPY automates three tasks: 1) Disentangle live chat logs, employing a feedforward neural network to disentangle a conversation history into separate dialogs automatically; 2) Detect dialogs discussing issues, using a novel convolutional neural network (CNN), which consists of a BERT-based utterance embedding layer, a context-aware dialog embedding layer, and an output layer; 3) Extract appropriate utterances and combine them as corresponding solutions, based on the same CNN structure but with different feeding inputs. To evaluate ISPY, we compare it with six baselines, utilizing a dataset with 750 dialogs including 171 issue-solution pairs and evaluate ISPY from eight open source communities. The results show that, for issue-detection, our approach achieves the F1 of 76%, and outperforms all baselines by 30%. Our approach achieves the F1 of 63% for solution-extraction and outperforms the baselines by 20%.