Automated Factual Benchmarking for In-Car Conversational Systems using Large Language Models
This addresses the issue of hallucinations in in-car conversational systems for automotive developers, though it is incremental as it applies existing LLM techniques to a new domain.
The paper tackled the problem of factual errors in in-car conversational systems by developing an LLM-based automated benchmarking methodology, achieving over 90% agreement with expert evaluations and an average response time of 4.5 seconds.
In-car conversational systems bring the promise to improve the in-vehicle user experience. Modern conversational systems are based on Large Language Models (LLMs), which makes them prone to errors such as hallucinations, i.e., inaccurate, fictitious, and therefore factually incorrect information. In this paper, we present an LLM-based methodology for the automatic factual benchmarking of in-car conversational systems. We instantiate our methodology with five LLM-based methods, leveraging ensembling techniques and diverse personae to enhance agreement and minimize hallucinations. We use our methodology to evaluate CarExpert, an in-car retrieval-augmented conversational question answering system, with respect to the factual correctness to a vehicle's manual. We produced a novel dataset specifically created for the in-car domain, and tested our methodology against an expert evaluation. Our results show that the combination of GPT-4 with the Input Output Prompting achieves over 90 per cent factual correctness agreement rate with expert evaluations, other than being the most efficient approach yielding an average response time of 4.5s. Our findings suggest that LLM-based testing constitutes a viable approach for the validation of conversational systems regarding their factual correctness.