KODIS: A Multicultural Dispute Resolution Dialogue Corpus
This provides a resource for researchers studying cross-cultural conflict and emotion in dialogue, but it is incremental as it builds on existing theoretical models.
The authors tackled the problem of understanding dispute resolution across cultures by creating KODIS, a multicultural dialogue corpus with thousands of dialogues from over 75 countries, and found that anger expressions lead to escalatory spirals with cultural differences in emotional expression.
We present KODIS, a dyadic dispute resolution corpus containing thousands of dialogues from over 75 countries. Motivated by a theoretical model of culture and conflict, participants engage in a typical customer service dispute designed by experts to evoke strong emotions and conflict. The corpus contains a rich set of dispositional, process, and outcome measures. The initial analysis supports theories of how anger expressions lead to escalatory spirals and highlights cultural differences in emotional expression. We make this corpus and data collection framework available to the community.