Weak Supervision Techniques towards Enhanced ASR Models in Industry-level CRM Systems
This work addresses the problem of accurately recognizing customer voices in CRM systems for businesses, but it appears incremental as it builds on existing fine-tuning techniques.
The paper tackled the challenge of industry-specific speech recognition in CRM systems by fine-tuning ASR models, resulting in significant performance improvements that have been adopted in real industrial applications.
In the design of customer relationship management (CRM) systems, accurately identifying customer types and offering personalized services are key to enhancing customer satisfaction and loyalty. However, this process faces the challenge of discerning customer voices and intentions, and general pre-trained automatic speech recognition (ASR) models make it difficult to effectively address industry-specific speech recognition tasks. To address this issue, we innovatively proposed a solution for fine-tuning industry-specific ASR models, which significantly improved the performance of the fine-tuned ASR models in industry applications. Experimental results show that our method substantially improves the crucial auxiliary role of the ASR model in industry CRM systems, and this approach has also been adopted in actual industrial applications.