Your Model Is Unfair, Are You Even Aware? Inverse Relationship Between Comprehension and Trust in Explainability Visualizations of Biased ML Models
This addresses the challenge of designing effective visualizations for non-expert users to foster responsible ML applications, though it is incremental in linking comprehension and trust through bias perception.
The study tackled the problem of how explainability visualizations affect user comprehension and trust in biased ML models, finding an inverse relationship where better comprehension increases bias perception and reduces trust, with causal evidence showing significant effects (p < 0.001).
Systems relying on ML have become ubiquitous, but so has biased behavior within them. Research shows that bias significantly affects stakeholders' trust in systems and how they use them. Further, stakeholders of different backgrounds view and trust the same systems differently. Thus, how ML models' behavior is explained plays a key role in comprehension and trust. We survey explainability visualizations, creating a taxonomy of design characteristics. We conduct user studies to evaluate five state-of-the-art visualization tools (LIME, SHAP, CP, Anchors, and ELI5) for model explainability, measuring how taxonomy characteristics affect comprehension, bias perception, and trust for non-expert ML users. Surprisingly, we find an inverse relationship between comprehension and trust: the better users understand the models, the less they trust them. We investigate the cause and find that this relationship is strongly mediated by bias perception: more comprehensible visualizations increase people's perception of bias, and increased bias perception reduces trust. We confirm this relationship is causal: Manipulating explainability visualizations to control comprehension, bias perception, and trust, we show that visualization design can significantly (p < 0.001) increase comprehension, increase perceived bias, and reduce trust. Conversely, reducing perceived model bias, either by improving model fairness or by adjusting visualization design, significantly increases trust even when comprehension remains high. Our work advances understanding of how comprehension affects trust and systematically investigates visualization's role in facilitating responsible ML applications.