Generative Sequential Notification Optimization via Multi-Objective Decision Transformers
This work addresses the challenge of scalable and robust notification optimization for platforms like LinkedIn, though it is incremental as it builds on existing Decision Transformer methods.
The paper tackled the problem of optimizing sequential notification delivery under constraints like utility and user fatigue by proposing a Decision Transformer-based framework, which improved notification utility and session activity by +0.72% compared to a CQL-based agent in a deployed system at LinkedIn.
Notifications are an important communication channel for delivering timely and relevant information. Optimizing their delivery involves addressing complex sequential decision-making challenges under constraints such as message utility and user fatigue. Offline reinforcement learning (RL) methods, such as Conservative Q-Learning (CQL), have been applied to this problem but face practical challenges at scale, including instability, sensitivity to distribution shifts, limited reproducibility, and difficulties with explainability in high-dimensional recommendation settings. We present a Decision Transformer (DT) based framework that reframes policy learning as return-conditioned supervised learning, improving robustness, scalability, and modeling flexibility. Our contributions include a real-world comparison with CQL, a multi-reward design suitable for non-episodic tasks, a quantile regression approach to return-to-go conditioning, and a production-ready system with circular buffer-based sequence processing for near-real-time inference. Extensive offline and online experiments in a deployed notification system show that our approach improves notification utility and overall session activity while minimizing user fatigue. Compared to a multi-objective CQL-based agent, the DT-based approach achieved a +0.72% increase in sessions for notification decision-making at LinkedIn by making notification recommendation more relevant.