TVS Sidekick: Challenges and Practical Insights from Deploying Large Language Models in the Enterprise
This addresses the need for ethical and responsible AI adoption in businesses, but it is incremental as it focuses on reporting challenges rather than proposing new solutions.
The paper tackles the problem of deploying large language models in enterprises by presenting a real-world application at TVS Supply Chain Solutions, reporting on the challenges and practical insights from development and deployment.
Many enterprises are increasingly adopting Artificial Intelligence (AI) to make internal processes more competitive and efficient. In response to public concern and new regulations for the ethical and responsible use of AI, implementing AI governance frameworks could help to integrate AI within organisations and mitigate associated risks. However, the rapid technological advances and lack of shared ethical AI infrastructures creates barriers to their practical adoption in businesses. This paper presents a real-world AI application at TVS Supply Chain Solutions, reporting on the experience developing an AI assistant underpinned by large language models and the ethical, regulatory, and sociotechnical challenges in deployment for enterprise use.