Zhixing Liu

Peinuan Qin, Jiting Cheng, Jungup Lee et al.

Cyberbullying is a pervasive problem in online environments, causing substantial psychological harm to victims. Although bystander intervention has proven effective in mitigating its impact, motivating bystanders to engage in direct intervention remains a persistent challenge. Studies have suggested that difficulties in intervention skills and defending self-efficacy hinder bystanders from initiating direct intervention. To address this challenge, we introduced EmojiGen, an AI intervention tool designed to empower bystanders for direct intervention. EmojiGen enabled users to simply select an emoji as an intention clue, which subsequently combined the cyberbullying context to generate responses. In a between-subjects experiment involving 90 participants on a custom-built social media platform, we found that EmojiGen significantly increased the frequency of direct bystander interventions, both in supporting victims and in confronting perpetrators, driven by different factors. EmojiGen also increased the sense of knowing how to help and defending self-efficacy, while reducing perceived workload and anxiety associated with initiating intervention. The study contributed to the CSCW community through offering an effective direct bystander intervention method and providing design implications for future cyberbullying interventions.

ChengZhang Yu, YingRu He, Hongyan Cheng et al.

Global healthcare systems face critical challenges from increasing patient volumes and limited consultation times, with primary care visits averaging under 5 minutes in many countries. While pre-consultation processes encompassing triage and structured history-taking offer potential solutions, they remain limited by passive interaction paradigms and context management challenges in existing AI systems. This study introduces a hierarchical multi-agent framework that transforms passive medical AI systems into proactive inquiry agents through autonomous task orchestration. We developed an eight-agent architecture with centralized control mechanisms that decomposes pre-consultation into four primary tasks: Triage ($T_1$), History of Present Illness collection ($T_2$), Past History collection ($T_3$), and Chief Complaint generation ($T_4$), with $T_1$--$T_3$ further divided into 13 domain-specific subtasks. Evaluated on 1,372 validated electronic health records from a Chinese medical platform across multiple foundation models (GPT-OSS 20B, Qwen3-8B, Phi4-14B), the framework achieved 87.0% accuracy for primary department triage and 80.5% for secondary department classification, with task completion rates reaching 98.2% using agent-driven scheduling versus 93.1% with sequential processing. Clinical quality scores from 18 physicians averaged 4.56 for Chief Complaints, 4.48 for History of Present Illness, and 4.69 for Past History on a 5-point scale, with consultations completed within 12.7 rounds for $T_2$ and 16.9 rounds for $T_3$. The model-agnostic architecture maintained high performance across different foundation models while preserving data privacy through local deployment, demonstrating the potential for autonomous AI systems to enhance pre-consultation efficiency and quality in clinical settings.