A Large Language Model Enhanced Conversational Recommender System
This work addresses the problem of improving conversational recommender systems for users by integrating LLMs, though it is incremental as it builds on existing LLM and CRS techniques.
The authors tackled the challenge of building effective conversational recommender systems by proposing LLMCRS, a system that integrates large language models with expert models for sub-task management and response generation, and it outperformed existing methods on benchmark datasets.
Conversational recommender systems (CRSs) aim to recommend high-quality items to users through a dialogue interface. It usually contains multiple sub-tasks, such as user preference elicitation, recommendation, explanation, and item information search. To develop effective CRSs, there are some challenges: 1) how to properly manage sub-tasks; 2) how to effectively solve different sub-tasks; and 3) how to correctly generate responses that interact with users. Recently, Large Language Models (LLMs) have exhibited an unprecedented ability to reason and generate, presenting a new opportunity to develop more powerful CRSs. In this work, we propose a new LLM-based CRS, referred to as LLMCRS, to address the above challenges. For sub-task management, we leverage the reasoning ability of LLM to effectively manage sub-task. For sub-task solving, we collaborate LLM with expert models of different sub-tasks to achieve the enhanced performance. For response generation, we utilize the generation ability of LLM as a language interface to better interact with users. Specifically, LLMCRS divides the workflow into four stages: sub-task detection, model matching, sub-task execution, and response generation. LLMCRS also designs schema-based instruction, demonstration-based instruction, dynamic sub-task and model matching, and summary-based generation to instruct LLM to generate desired results in the workflow. Finally, to adapt LLM to conversational recommendations, we also propose to fine-tune LLM with reinforcement learning from CRSs performance feedback, referred to as RLPF. Experimental results on benchmark datasets show that LLMCRS with RLPF outperforms the existing methods.